Hau Yee Mak
Summary
Results-driven retail professional with over 8 years of experience in sales, customer service, and marketing. Expertise in logistics operations encompassing document processing, invoicing, and cargo handling. Effectively drives sales and elevates customer satisfaction through clear communication and problem resolution. Skilled in optimising logistics processes to enhance efficiency and accuracy.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Sales Assistant
Steve Madden
Hong Kong, Tsim Sha Tsui, Canton Rd, Harbour City, 港威商場2122A, Hong Kong
02.2026 - Current
- Recommended suitable products by analysing customer needs and preferences to enhance shopping experience.
- Provide prompt, accurate responses to product and service enquiries.
- Maintained orderly shelves by applying visual merchandising standards, improving product visibility and customer engagement.
- Conducted weekly stock counts to ensure accurate inventory management and availability of products.
Full Time Sales
iii International Wellness Technology (Hong Kong) Limited
02.2024 - 10.2025
- Assist customers to change and place orders
- Answered customer questions about products to enhance customer understanding and satisfaction
- Assisted in resolving customer account operations to improve service efficiency
- Coordinated customer pickups and shipping logistics to ensure timely delivery
- Supported the company in regular activities such as quarterly reward travel and large-scale product promotion activities
Full Time Sales
I.T Apparels Limited
10.2021 - 12.2023
- Oversaw daily store operations, ensuring efficient service and optimal customer experience.
- Delivered exceptional sales and customer service while maintaining appealing shop displays and cleanliness; contributed to marketing campaigns promoting products and VIP events.
Full Time Sales
WHOAMI Limited
05.2021 - 09.2021
- Manage store daily operation & administration. (e.g. order processing, fulfillment, invoice, follow up orders, stock check & local delivery request.etc.)
- To provide customer relationship enhancement service & solutions (pre and post sales services)
- Maintained shop displays and promoted tidiness while collaborating on marketing promotions and VIP campaigns to enhance customer engagement.
Clerk
Sea Jet Logistics Ltd
06.2015 - 08.2020
- Handled customer inquiries, followed up on customer orders, and executed daily work orders data entry and archiving, which included job sheets for workers, quotations, invoices, and POs for engineering.
Clerk
Sunning Enterprises Limited
08.2012 - 11.2013
- Managed customer inquiries, prepared monthly customer reports, and organised documentation to support efficient operations.
Senior Sales
Muse (Liberte.Co)
09.2011 - 07.2012
- Managed the sales team and store inventory
- Responsible for the shop decoration for the display
- Respond to customer’s inquiry
Senior Sales
Grand Shop
08.2015 - 08.2011
- Managed the sales team by cooperating with a workmate to raise the sales figure
Staff
Wan Kee Group
06.2004 - 07.2005
- Give customers the view of current trends balance the cash register everyday
Education
Ho Ngai College ( Sponsored by Sik Sik Yuen)
01-2002
Skills
- In-person sales
- Customer relationship management
- Visual merchandising
- Inventory management
- Product knowledge
- Sales strategies
- Issue resolution
- Multitasking
Preferred Basic Salary
18900- 25000
Languages
Cantonese
First Language
Chinese (Mandarin)
Advanced
C1
English
Intermediate
B1
Personal Information
Age: 39
Timeline
Sales Assistant
Steve Madden
02.2026 - Current
Full Time Sales
iii International Wellness Technology (Hong Kong) Limited
02.2024 - 10.2025
Full Time Sales
I.T Apparels Limited
10.2021 - 12.2023
Full Time Sales
WHOAMI Limited
05.2021 - 09.2021
Senior Sales
Grand Shop
08.2015 - 08.2011
Clerk
Sea Jet Logistics Ltd
06.2015 - 08.2020
Clerk
Sunning Enterprises Limited
08.2012 - 11.2013
Senior Sales
Muse (Liberte.Co)
09.2011 - 07.2012
Staff
Wan Kee Group
06.2004 - 07.2005
Ho Ngai College ( Sponsored by Sik Sik Yuen)