Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic
Hatthaya Wirunraphat

Hatthaya Wirunraphat

Customer Service And Support Representative

Summary

Hatthaya Wirunraphat is a Customer Service and Support Representative with two years of experience and a Bachelor of Arts degree in Community Development from Mahasarakham University. Known for prompt and courteous service, she excels in responding to customer inquiries and identifying their needs to provide effective solutions. They handle complaints with empathy and professionalism, maintain accurate records, and collaborate with other departments to ensure a seamless customer experience. Committed to staying updated on product knowledge and company policies, contributing to customer retention efforts, and improving service processes. With a passion for serving others, She is dedicated to making a positive impact in customer service.

Overview

12
12
years of professional experience

Work History

Customer Service and Support Representative

IMI828 - Casino Online
01.2021 - 01.2023
  • Respond promptly to customer inquiries via phone, email, or chat in a courteous and efficient manner.
  • Identify and assess customers' needs to provide appropriate solutions and recommendations.
  • Handle customer complaints, concerns, and escalations with empathy and professionalism, striving to resolve issues to the customer's satisfaction.
  • Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
  • Collaborate with other departments, such as sales, technical support, and operations, to resolve customer issues and ensure a seamless customer experience.
  • Follow up with customers to ensure that their concerns have been addressed and that they are satisfied with the resolution.
  • Provide product or service information to customers, including pricing, availability, and specifications.
  • Process orders, returns, and exchanges accurately and efficiently, adhering to company policies and procedures.
  • Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.
  • Assist with customer retention efforts by building rapport, offering personalized assistance, and identifying opportunities for upselling or cross-selling.
  • Contribute to the improvement of customer service processes and procedures by providing feedback and suggestions for enhancements.
  • Handle administrative tasks, such as updating customer accounts, generating reports, and maintaining documentation.

Restaurant Waiter (Part Time)

Frenz Bar & Cafe
01.2020 - 01.2021
  • Greet customers as they enter the restaurant and escort them to their tables.
  • Present menus and provide detailed information about menu items, specials, and promotions.
  • Take accurate food and beverage orders from customers and relay them to the kitchen staff promptly.
  • Serve food and drinks to customers in a timely manner, ensuring accuracy and presentation standards.
  • Check back with customers to ensure satisfaction with their meals and address any concerns or issues promptly.
  • Anticipate the needs of customers and provide attentive service throughout their dining experience.
  • Process payments accurately and efficiently, handling cash, credit cards, and other payment methods.
  • Maintain cleanliness and tidiness in the dining area, including clearing tables, resetting them, and ensuring proper sanitation.
  • Collaborate with kitchen and bar staff to coordinate food and beverage service and ensure smooth operations.
  • Adhere to all food safety and hygiene standards, as well as restaurant policies and procedures.
  • Upsell additional menu items or promotions to increase sales and enhance the customer experience.
  • Assist in opening and closing duties, including setting up tables, stocking supplies, and cleaning the restaurant at the end of the shift.

Restaurant Waiter (Part Time)

Kopitiam - Central Ladprao
03.2012 - 05.2012
  • Greet customers as they enter the restaurant and escort them to their tables.
  • Present menus and provide detailed information about menu items, specials, and promotions.
  • Check back with customers to ensure satisfaction with their meals and address any concerns or issues promptly.
  • Process payments accurately and efficiently, handling cash, credit cards, and other payment methods.
  • Assist in opening and closing duties, including setting up tables, stocking supplies, and cleaning the restaurant at the end of the shift.
  • Adhere to all food safety and hygiene standards, as well as restaurant policies and procedures.

Factory Worker (Part Time)

Chin I Metal Co.,LTD.
03.2011 - 04.2011
  • Monitor production lines to ensure smooth operation and identify any issues or malfunctions
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Loaded and unloaded raw materials from trucks, ensuring timely delivery for production needs.
  • Operate machinery and equipment according to standard operating procedures.

Education

Bachelor of Arts - Community Development

Mahasarakham University
Kham Riang, Thailand
06.2024 -

Skills

Patience and empathy when dealing with frustrated or upset customer

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Software

Power Point

Excel

Word

Languages

Thai
Native language
Chinese (Mandarin)
Intermediate
B1
English
Intermediate
B1

Timeline

Bachelor of Arts - Community Development

Mahasarakham University
06.2024 -

Customer Service and Support Representative

IMI828 - Casino Online
01.2021 - 01.2023

Restaurant Waiter (Part Time)

Frenz Bar & Cafe
01.2020 - 01.2021

Restaurant Waiter (Part Time)

Kopitiam - Central Ladprao
03.2012 - 05.2012

Factory Worker (Part Time)

Chin I Metal Co.,LTD.
03.2011 - 04.2011

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Hatthaya WirunraphatCustomer Service And Support Representative