Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dayang Hasya Yasmin Binti Awang Harni

Senior Trainer
Kuala Lumpur

Summary

Dynamic professional with extensive experience in organizational leadership and operations management. At Ai-CHA, I mentored junior trainers, enhancing team capabilities and developing impactful training programs. Proven track record in improving efficiency and fostering positive work environments, consistently exceeding company goals through effective communication and strategic planning.

Senior training specialist with proven track record in designing and delivering effective training programs. Known for strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in instructional design, curriculum development, and performance evaluation. Reliable and adaptable, fostering environment of continuous learning and improvement.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Senior Trainer

Ai-CHA
08.2024 - 09.2025
  • Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
  • Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
  • Increased employee competency by developing and delivering comprehensive training programs.
  • Oversaw day-to-day functions of training department.

Area Manager

Tealive
08.2022 - 08.2024
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.

Store Manager

Starbucks
03.2020 - 08.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Education

Teaching English As Second Language (TESL) - Teaching English As A Second Language

University of York
York, United Kingdom
04.2001 -

Skills

    Organizational leadership

    Lesson planning

    Scheduling training sessions

    Operations management

Interests

Sports

Music

Nature

Timeline

Senior Trainer

Ai-CHA
08.2024 - 09.2025

Area Manager

Tealive
08.2022 - 08.2024

Store Manager

Starbucks
03.2020 - 08.2022

Teaching English As Second Language (TESL) - Teaching English As A Second Language

University of York
04.2001 -

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Dayang Hasya Yasmin Binti Awang HarniSenior Trainer