HASNIZA BINTI SUROTO
Sales Professional
7b Jalan Emas 7 Taman Emas 47301 Kelana Jaya Selangor
Summary
Strong willed Telemarketer with high level of enthusiasm and energy. Over 10 years of experience in call center environments. Possessing skills in developing rapport with each customer.
Overview
23
23
years of professional experience
3
3
Languages
Work History
Sales Professional (Telemarketing)
SRG ASIA PACIFIC SDN BHD
01.2020 - Current
- Consistently exceeded sales targets and generated revenue for the company.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
Telemarketing Representative
Chubb Insurance Malaysia Berhad
04.2018 - 12.2019
- Calling customers given from the sponsored data based and offered PA plan under Chubb Insurance
- Involved from the beginning of the process of calling the potential customers, present the product’s features, benefits and prices of the plans and assist customers to enroll and buy the plan.
Telemarketing Executive
AIA MALAYSIA BERHAD
08.2017 - 01.2018
- Calling public bank customers, sponsored data based to sell AIA cancer plan
- Using scripts given by the campaign to call customers and provide them the information about the product’s features, prices and present their benefits and assist potential customers to buy the products.
Telemarketing Executive
Astro Measat Broadcasting
09.2015 - 07.2017
- Selling astro packages to the Astro customers through phone-binding services and convincing them to whether upgrade their existing package
- Involved in every part of the process of telesales such as identifies prospective by the database provided, calls prospective customers by automatic-dialling telephone systems, convinced the customers, key-in their details and submitted the sales.
Telemarketing Executive
UTS Marketing Solution Sdn.Bhd.
06.2009 - 09.2015
- Do outbound call for campaign sponsor etc Sunlife Malaysia Assurance Berhad formerly known as Cimb Aviva Assurance Berhad
- Selling TAKAFUL SMART PROTECTION, PA Insurance to customer provided by AUTO FINANCE CENTRE, campaign-sponsor based
- Selling almost Sunlife Malaysia Assurance Berhad formerly known as Cimb Aviva Assurance Berhad product using based provided by Cimb Bank for Retail-Banking customer
- In charge in every aspect of phone-binding registration, outbound calls, enrolling customer details and submit sales.
Telemarketing Executive
Kannal Solution Sdn.Bhd.
03.2009 - 06.2009
- Do telesales marketing to achieve sales target and company sales target monthly basis
- Selling Life Insurance from HLA to customer provided by campaign sponsor
- Involved in every aspect of phone-binding registration, outbound calls, enroll customer details, submit complete sales.
Assistant Supervisor
Secret Recipe Cakes and Cafe Sdn.Bhd.
06.2005 - 03.2009
- In charge in the service and kitchen area
- Leading all staff and their well-being
- Achieving the sales target by the management
- Do monthly, weekly and daily report relating to payroll, cash handling, stock ordering and make sure all product quality and service are maintained.
Senior Waitress
Tabco Food Services Sdn.Bhd.
10.2001 - 05.2005
- Leading all staff, do monthly stock report and daily sales report
- Make sure all product quality and service are maintained.
Waitress
Boustead Abela Sdn.Bhd.
4 2001 - 10.2001
- Taking order from customers
- Make sure all product quality and service are maintained.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Agama Menengah Unwanus Saadah
Banting, Selangor2000
Penilaian Menengah Rendah (PMR) -
Sekolah Agama Menengah Unwanus Saadah
Banting, Selangor1998
Skills
Telephone Etiquette
Product Knowledge
Microsoft Office
Personal Information
Expected Salary: RM3200
References
- Norhaslinda Binti Osman UTS Marketing Solution Sdn Bhd Campaign Manager 60196996109
- Grace Li Meng Seah Astro Measat Broadcast Centre Team Manager 0102226474
- Azrie Johari Chubb Insurance Malaysia Berhad Team Manager +60 17-366 9612
- Mohd Syawal Bin Osman SRG Asia Pacific Team Leader 601139339077
Timeline
Sales Professional (Telemarketing)
SRG ASIA PACIFIC SDN BHD
01.2020 - Current
Telemarketing Representative
Chubb Insurance Malaysia Berhad
04.2018 - 12.2019
Telemarketing Executive
AIA MALAYSIA BERHAD
08.2017 - 01.2018
Telemarketing Executive
Astro Measat Broadcasting
09.2015 - 07.2017
Telemarketing Executive
UTS Marketing Solution Sdn.Bhd.
06.2009 - 09.2015
Telemarketing Executive
Kannal Solution Sdn.Bhd.
03.2009 - 06.2009
Assistant Supervisor
Secret Recipe Cakes and Cafe Sdn.Bhd.
06.2005 - 03.2009
Senior Waitress
Tabco Food Services Sdn.Bhd.
10.2001 - 05.2005
Waitress
Boustead Abela Sdn.Bhd.
4 2001 - 10.2001
Sijil Pelajaran Malaysia (SPM) -
Sekolah Agama Menengah Unwanus Saadah
Penilaian Menengah Rendah (PMR) -
Sekolah Agama Menengah Unwanus Saadah