My interest is more in in designing, implementing, and overseeing comprehensive training and development programs This includes identifying organizational training needs, creating relevant training modules, and delivering effective learning experiences Additionally, responsible for evaluating training outcomes, refining programs as needed, and staying abreast of industry best practices to ensure continuous improvement Ultimately, accountable in fostering employee growth, enhancing skill sets, and driving organizational success through strategic training and development initiatives
Haslinda Binti Mokhtar
Freelance People System Advisor
Shah Alam,Selangor
Summary
Being a People Partner …
- Collaborative, strategic and solution-oriented on any plan to boots up Team Member performance with relevant program approach. Main objective is a program designed to help the Team Member achieve their goals and meet the challenges of today’s rapidly changing business environment. My imperfection may get your consideration towards your perfection.
- A little bit on my personal and career background towards my current portfolio being one of the appointed change agents for the SEA Transformation Team. Used to report to HR Operations SEA General Manager and dotted line to Group HR Transformation Team in Hongkong.
- 22 years working experience within Human Resources out of 29 years total working experience.
- Talented Manager with expert team leadership, planning, and organizational skills built during successful career with analytical approach to business planning and day-to-day problem-solving.
- Smoothly equip employees to independently handle daily functions and meet customer needs.
- Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.
- Proficient in best practices, market trends and regulatory requirements of industry operations.
- Proactive and meticulous People Manager with over 22 years of experience in Retail industry. Proficiencies in inventory control, sales, staff training and development.
- Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
- Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
- Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
- Demonstrated HR System Service expertise, including competitive offerings, pricing, and market positioning. Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Resourceful Manager offering history of success coordinating and operations across various departments.
- Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Highly committed with hardworking mentality to maintain quality of services and products.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Manager, from HRIS to Human Resources Technology
DFI Retail International
Shah Alam, Selangor
07.2007 - 08.2023
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Human Capital Development Manager, Fresh Food Development
GCH Retail (M) Sdn Bhd
Shah Alam, Selangor
09.2001 - 06.2007
- Coordinated product releases by collaborating closely with marketing, sales, and support teams to maximize impact in the market.
- Led process improvement initiatives aimed at increasing efficiency within the development department while maintaining a focus on delivering high-quality products.
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem-solving.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
- Enhanced software development processes by implementing agile methodologies and streamlining team collaboration.
- Monitored product pricing and legal requirements.
- Coordinated technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 3000 pax of employees each year.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Developed departmental systems and procedures to better align workflow processes.
- Selected and assigned instructors to conduct specific training programs.
- Directed training programs and development paths for managers and supervisors.
- Coordinated and prioritized required training courses for different level of employees.
- Created in-depth training manual for all employees.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted training courses and prepared videos for long-term use.
- Directed field training to enhance participants' skills.
- Implemented new learning strategies depending upon employees' skill levels.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Researched and obtained relevant course materials to achieve training objectives.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Leveraged data-driven analysis of HR metrics to make informed decisions regarding personnel management strategies.
- Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and long-term.
HR Executive cum Company Secretary
CEO Office
Putrajaya, PUTRAJAYA
01.1999 - 06.2001
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
- Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.
- Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and longterm.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
- Led performance management initiatives, setting clear expectations for employees and regularly monitoring progress towards goals.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Administered compensation plans effectively, conducting market research to ensure competitive salary offerings within the industry.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
- Facilitated open communication channels between employees and management to promote a positive workplace culture.
- Improved workforce diversity with targeted recruitment initiatives for underrepresented groups.
- Leveraged data-driven analysis of HR metrics to make informed decisions regarding personnel management strategies.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Educated employees on company policy and kept employee handbook current.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Processed employee claims involving performance issues and harassment.
- Liaised between multiple business divisions to improve communications.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Developed succession plans and promotion paths for staff.
- Created and delivered HR training sessions to staff, managers and executives.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Created and updated records and files to maintain document compliance.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Maintained daily report documents, memos and invoices.
- Composed inter-office correspondence and provided product and service information to customers.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Project Administrator
Maxis Communication Berhad
Shah Alam, Selangor
01.1994 - 06.1999
- Negotiated contracts with vendors, securing favorable terms to optimize project outcomes.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
- Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
- Improved overall team performance by providing ongoing training opportunities in relevant skills and software tools.
- Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
- Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens.
- Developed comprehensive project plans and timelines to facilitate on-time project delivery.
- Organized critical documentation for easy access and retrieval, increasing team productivity.
- Reduced project completion times by effectively coordinating resources, schedules, and team members.
- Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Communicated with stakeholders on job milestones.
- Created and implemented plans to maximize efficiency of workers.
- Developed and maintained positive relationships with clients and other stakeholders.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources and minimizing overspend.
- Sourced suppliers and purchased necessary materials for work.
- Assisted in the preparation of final project reports and presentations through thorough analysis of quantitative data and qualitative feedback.
Education
Diploma in Office Management & Secretarial Science - School of Management
MARA Institute of Technology
Kuantan, Pahang, Malaysia 04.2001 -
Malaysia Certificate of Education - Land Survey, Civil Engineering
Technical Institution of Johor Bahru
Johor Bahru, Johor, Malaysia 04.2001 -
Low Certificate Education - Commerce And Science Stream
Sultan Abu Bakar Girl School
Muar Town, Johor, Malaysia 04.2001 -
Skills
Train-The-Trainer
Competency Professional
Food Handler Trainer
Food Safety
MS 2005
HACCP
NOSS
KKM/UKM
SMR Group
International HR Conference
Performance Management
Business Development
Staff Development
Operations Management
Business Administration
Strategic Planning
Policy Implementation
Expense Tracking
Key Performance Indicators
Staff Management
Workforce Management
Schedule Preparation
Budget Control
Cross-Functional Teamwork
Staff Training and Development
Team Leadership
Verbal and written communication
Negotiation
Business Planning
Project Management
Lead Generation
Time Management
Expectation setting
Project Planning
Cost Control
Process Improvement
Human Resources Management
Employee Development
Analytical Skills
Reliability
Multitasking Abilities
Positive Attitude
Scheduling and Coordinating
Adaptability and Flexibility
Decision-Making
Work Planning and Prioritization
Performance Evaluation
Interpersonal Communication
Problem-solving abilities
Excellent Communication
Multitasking
Effective Communication
Task Prioritization
Training and Development
Teamwork and Collaboration
Onboarding and Orientation
Staff Training
Interpersonal Relations
Problem-Solving
Team Development
Professionalism
Performance reviewing
Needs Assessment
Self Motivation
Technical Proficiency
Employee Coaching and Mentoring
Team Collaboration
Goal Setting
Idea Development and Brainstorming
Business Analysis and Reporting
Written Communication
Computer Skills
Problem-solving aptitude
Professional and Courteous
Managing Operations and Efficiency
Interpersonal Skills
Accomplishments
- In 2022 as the starter of HR Go Digital, achieved successful result through effectively teamwork within HR Services and Operations team in implementing ePayroll System change and HR System upgrade to Employee Self-Service. Whole project cost amount to RM500K.
- Successfully get approximately 7K headcount activated HRMIS ESS account and HRMIS is part of administrative tools for daily Store Support Centres, Stores & Distribution Centre.
- In 2019, completely set for Brunei Time Attendance Management, Employee Self-Service HR System and hands-on System Training delivery.
- In 2018 collaborated with IT appointed team in the development of digitalized document. Successfully done with the cost amount less than RM75K for all entities within DFI Malaysia.
- Implemented Employee Self-Service modules in 2017 for e-Payslip and e-LWD to all companies.
- Successfully get 15K headcount activated HRMIS ESS account and HRMIS is part of administrative tools for daily Store Support Centres, Stores & Distribution Centre.
- 2015 up to-date, planned and executed system user hands-on training for HRMIS with the objective to support payroll processing and fulfill labour cost management and productivity management for the operations team.
- Implemented e-Leave, e-TAS and e-Claim module in 2010 from manual to online for all companies in staggered phases. Final cost of RM275K.
- Implemented new Payroll System with attendance management Centralization Processing Centre with a project cost of less that RM200K.
- Back in 2009 with Headcount capacity of approximately 17,000; successfully migrating HR primary system and server setup towards centralized payroll processing centre.
- In 2009, installed and upgraded the attendance device to a biometrics attendance device.
- Upgrading attendance system from punch card and standalone system to centralized online biometrics for almost 600 outlets.
- Developed and implemented 5 HRMIS modules consist of e-Profile, e-Leave, e-TAS, e-Claim together with the SOPs for Admin User and Ordinary User.
- Conduct Training Series of Fresh Food and Management Trainee Program to entire Fresh Team Member and HR system users. Increase savings for the company of more that RM700K a year based on the claimable in-house training conducted.
- Composed and launched approximately 40 Fresh Series Modules in year 2003 i.e., Fresh Focus Back to Basics, Food Safety, Personal Hygiene, Halal Food Concept, Time Management, Stocktakes Management, Customer Service Inside-Out. As of to-date, 70 percent of the modules are still in the learning and development fresh market modules published on cloud platform to ease learner accessibility. In house production for training material and Train-The-Trainer lead to company cost savings up to RM1M a year.
Additional Information
To be an efficient and productive leader and coach, being the most valuable asset to the organization and making sure me and the team members perform up to our full potential., RM7,364 (Basic), RM700 + RM300 (Car Allowance 1 & 2), RM 10,000 (Negotiable), Yes, D, 11880448, SG05516733001
Skills Of Expertise - Strategic Hr Responsibilities
Through information gathering, communication and dissemination of the information with process in place to allocate resources and resolve the conflict. This may identify current and future human resources needs in order to achieve my team goals. From time to time need to relook on the goals of other department and overall organizational goals. Always link back to Group objective on the overall strategic plan for the organization.
Hr Operations And Services
verification, documentation, induction, system training etc., Employee engagement/relationship, payroll, PF’s, events etc., preparing various reports, quarterly/half yearly/annually sometimes daily, getting the supporting document towards any misconduct and discipline issue, reduce cost on manpower expenses and time with every activity or event is recorded and traceable
Serving Countries - Countries
- Malaysia, Hypermarket, Supermarket, Premium Market, Convenient Shop, Health & Beauty, Pharmaceutical, 26K
- Singapore, Hypermarket, Supermarket, Premium Market, Convenient Shop, Health & Beauty, Pharmaceutical, 26K
- Indonesia, Hypermarket, Supermarket, Premium Market, Convenient Shop, Health & Beauty, Pharmaceutical, 26K
- Cambodia, Hypermarket, Supermarket, Premium Market, Convenient Shop, Health & Beauty, Pharmaceutical, 26K
- Philippine, Hypermarket, Supermarket, Premium Market, Convenient Shop, Health & Beauty, Pharmaceutical, 26K
- Brunei, Hypermarket, Supermarket, Premium Market, Convenient Shop, Health & Beauty, Pharmaceutical, 26K
Skills And Added Value
Besides HRIS project management experience and exposures, I am also an Accredited Food Handler Trainer by MOH and UKM whereby I am capable to train any team member within food preparation and service prior for them to get their typhoid injection. Since I am also certified as Train-the-Trainer by HRDF, I can provide and present any training program related to people and their duty.
Leadership Style And Personality
More towards democratic, participative leadership. This type of approach, I am able to set goals, guide the team during discussions, and make the final decision with all of them in the loop. I used to acknowledge my subordinates in order for them to share their valuable insight into a problem or process, in a way immediately consulting them. As a result, I am likely to gain creative input and fresh ideas that I wouldn't have come up with if I am to work alone. I can expect how to manage differing opinions within my team, once I've invited participation in this way. My goal is to build a culture in which people can have healthy debates and voices with one another. Always being an example as open and flexible towards any issue as long as it aligns with the policy in place. Make managing mutual acceptance a priority, to ensure everyone's participation. Good interpersonal skill, conflict resolution skills and being capable of managing emotion are essential within my team.
Personal Information
- IC Number: 720608-03-5160
- Age: 51 years
- Date of Birth: 06/08/72
- Gender: Female
- Nationality: Malaysia
- Marital Status: Married with 5 kids
Educational Background
Diploma, Secretarial Science, MARA Institute of Technology (UiTM), 11/01/93, SPM(V), Civil Engineering & Land Survey, Sek. Men. Teknik Johor Bahru, Johor, 1988-1989
References
- Kamariah Manap, 012-2000818, kamariah@yahoo.com, Senior Project Manager, Maxis Communications Berhad, Ex-Colleague in Maxis
- Nor Zaini bin Abdul Ghani, 012-7185561, norzaini@mrcb.com.my, Vice President, Young Living, Ex-VP MRCB
- Nurul Sheema Abdul Rahman, 019-2370156, sheema@mbsa.gov.com, Timbalan Pengarah Perancang Bandar, Majlis Bandaraya Shah Alam, Ex-College Mate
Certification
Certified Train-The-Trainer by HRDC
Interests
Reading, Travelling, Healthy Food
I love to read articles about everything related to the world and the content. Since there are place that I haven't got a change to visit and explore, by reading some articles can provide me some description of the plan to visit place. While travelling, my hobby is to taste the cuisine that are made from the local people and try to understand how and what it made from.
From all the info collected, I bring back and add into my daily life performance for improvement from day to day.
Timeline
Accredited Competency Professional by SMR Group
07-2007
Manager, from HRIS to Human Resources Technology
DFI Retail International
07.2007 - 08.2023
Accredited Food Handler Trainer by UKM
06-2006
Trained HALAL Food Concept by JAKIM and Quantum Technology
05-2006
Trained HACCP and Food Safety Standard
07-2005
Certified Train-The-Trainer by HRDC
04-2005
Human Capital Development Manager, Fresh Food Development
GCH Retail (M) Sdn Bhd
09.2001 - 06.2007
Diploma in Office Management & Secretarial Science - School of Management
MARA Institute of Technology
04.2001 -
Malaysia Certificate of Education - Land Survey, Civil Engineering
Technical Institution of Johor Bahru
04.2001 -
Low Certificate Education - Commerce And Science Stream
Sultan Abu Bakar Girl School
04.2001 -
HR Executive cum Company Secretary
CEO Office
01.1999 - 06.2001
Project Administrator
Maxis Communication Berhad
01.1994 - 06.1999