Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
HASLINDA BINTI MOHD ALI

HASLINDA BINTI MOHD ALI

Assistant Manager, Client Management
Shah Alam,10

Summary

Dynamic and results-driven professional with over 20 years of experience across finance, procurement, sales department, debt management, and marketing. Proven record of accomplishment in exceeding performance targets, managing complex financial operations, and driving process improvements. Results-driven and detail-oriented collections with extensive experience in planning, strategizing, and executing collection initiatives. Proven ability to efficiently recover outstanding debts, manage legal actions, and collaborate with cross-functional teams to ensure timely resolution. Skilled in handling debtor negotiations, legal processes, and ensuring compliance with company policies and legal requirements.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

27
27
years of professional experience
2
2
Languages

Work History

Assistant Manager Client Management

TM One - Division Energy & Agriculture
  • Managed and strengthened strategic client relationships within the Energy & Agriculture sector, driving customer satisfaction and long-term business growth.
  • Handled key accounts including Petronas, Petron, ExxonMobil, and Shell, ensuring high-value partnerships and consistent service delivery.
  • Acted as the primary liaison between clients and internal stakeholders, resolving issues efficiently and ensuring smooth contract management and service execution.
  • Monitored and analyzed client portfolios, achieving timely contract renewals, identifying upselling opportunities, and mitigating potential risks.
  • Collaborated with cross-functional teams (technical, sales, and operations) to design and deliver solutions tailored to client and industry requirements.
  • Prepared executive-level reports and presentations for management, providing insights on client performance, account activities, and growth opportunities.
  • Supported strategic initiatives to enhance client experience, streamline processes, and improve operational efficiency.
  • Ensured compliance with company policies, contractual obligations, and industry standards, maintaining strong governance and accountability.
  • Key Highlights
  • Successfully maintained and grew relationships with top-tier clients (Petronas, Petron, ExxonMobil, Shell) contributing to revenue retention and business expansion.
  • Recognized for proactive issue resolution and client satisfaction, resulting in improved trust and stronger partnerships.

Assistant Manager, RWOA Collection

GNT Business Finance
11.2020 - 10.2023
  • Led the planning, strategizing, and execution of collection initiatives to achieve and exceed debt recovery targets efficiently and within timelines.
  • Monitored debtor aging reports and escalated overdue accounts to LSIP for legal actions, ensuring full cost recovery.
  • Negotiated directly with debtors and insurance companies to settle balances, ensuring settlements aligned with actual costs incurred.
  • Ensured compliance with RWO billing procedure, processing only legitimate invoices and maintaining accurate financial records.
  • Coordinated all communication and information releases to third parties, including insurance adjusters and debtors, following RWO procedures.
  • Processed payments, managed receipts, and ensured accurate updates to company financial systems, including SAP, PROSSYS and GEMS.
  • Prepared and consolidated comprehensive case documentation for legal submissions, facilitating the handover of cases to LSIP.
  • Supported legal proceedings by attending court hearings and trials across Malaysia as the company's legal representative and coordinating with panel lawyers for case preparation.
  • Managed post-judgment collection activities, including Writ Seizure, Judgment Debtors Summons, and Winding Up procedures when necessary.
  • Execute timely provision of receivables, write-off proposals, and discount papers to facilitate efficient financial management. This includes assessing outstanding receivables, proposing write-off for uncollectible debts, provision and preparing discount papers for settlement negotiations.
  • Manage, analyze and consolidate the development of high level report, aging reports, collection performance report, specific provision, trade & non trade report, MFRS9 reports and other related reports for financial and management reporting purposes.
  • Key Achievements
  • 2023: Achieved 100% of the target (Target 9.15mil - Actual11.2M) Year Performance Level 3
  • 2022: Achieved 100% of the target (Target 6.2mil - Actual 9.8M ) Year Performance Level 2
  • 2021: Achieved 100% of the target (Target 5.6mil - Actual. 9.6M) Year Performance Level 2

Assistant Manager Out payment

TM One Partnership & Procurement
06.2015 - 10.2020
  • Managed payments to Platinum Partners and Elite Partners such as Kabaz, Lifetech, Solsis, and BIT based on commission structures.
  • Verified invoices, SOA Partners, supporting documentation, commission schemes, and account lists.
  • Manage commission settlements through EDS and oversaw accruals for Elite and Platinum Partners.
  • Manage and coordinate monthly, quarterly and yearly commission accruals, reversals, and journal entries.
  • Ensured reconciliation of accrued expenses and commission payable with Elite and Platinum Partners under partnership agreements.
  • Manage commission accruals and amortization in response to customer terminations, changes, new contracts, and potential partner contract terminations.
  • Manage and updated guidelines for partner commission claim periods within agreements.
  • Initiated commission payments to partners upon customer payment receipt, align with initial contract terms.
  • Manage document submission process for partner claims, encompassing agreements, verified costings, and site details.

Assistant Account Officer

TM Enterprise Energy & Utilities
04.2009 - 05.2015
  • Managed and control the Operational Expenditure on a monthly basis to ensure all operations are cost effective accordance to financial and accounting policies.
  • Prepared FCASS report that includes accruals and expenses.
  • Manage and work closely with procurement on the process of selection of vendor or supplier quotations, contract validation in SAP system, Purchase Order (PO) issuance, Invoice processing, and Goods Receipt (GR) handling.
  • Manage all purchasing on a monthly basis, or as and when required in accordance to Business Plan budget & targets.
  • Monitor Financial Statements – monthly monitoring GR, accruals and overall Financial Statements Opex & Capex.
  • Manage and monitor the completeness and timeliness of procurement cycle in TM Enterprise Sales HQ
  • Manage financial process on vendor payments and claim including verification of invoices, approval workflows, and timely disbursement.
  • Manage and ensured prompt vendor payments and maintained oversight of procurement timelines and completeness.
  • Achievement
  • Best Employee monthly & Yearly
  • CEO Merit Award
  • Group Leadership (GLT) Award
  • Best Non-Exec
  • CEO Merit Award

Assistant Marketing Officer

Consumer Sales
Kuala Lumpur, Kuala Lumpur
03.2008 - 03.2009
  • Prepared monthly PNL reports and contributed to annual budgeting, focusing on detailed analysis.
  • Created comprehensive data compilation reports for AGM presentations.
  • Managed agents' claims processing for Selangor state.
  • Supervised booth operations for direct customer promotion of TM products, such as TM Streamyx and Let's Talk.

Administrative Officer

Business Sales HQ
01.2007 - 01.2008
  • Office administration tasks while pursuing a Management Degree at UITM Shah Alam.

TM Administration

Human Resources HQ
04.2002 - 12.2006
  • TM offer scholarship and opportunity to enroll TM Diploma at Multimedia College in 3 ½ year.

Telemarketing Center

TM Contact Center Management
01.2000 - 03.2002
  • Conducted inbound and outbound sales calls to customers, promoting TM products including Voice over Internet Protocol (VOIP) and TM Streamyx.
  • Prepared and analyzed daily, weekly, and monthly sales reports.
  • Updated customer data systematically in the company's database/system.
  • Achievement
  • Best Employee of the Year

Customer Service Assistance

TM Contact Center Management
01.1997 - 11.2000
  • Administration Task
  • Achievement
  • Best Employee of the Month

Education

B.A (Hons) - Business Management

Universiti Teknologi MARA (UITM)

Diploma - Marketing with Multimedia

Multimedia College

Skills

  • Client Relationship Management – Building and maintaining strong client partnerships

  • Account Management – Monitoring client portfolios, renewals, and service performance

  • Communication & Negotiation – Strong verbal and written communication for client engagement

  • Problem Solving – Handling client issues and providing effective solutions

  • Strategic Planning – Identifying growth opportunities and aligning with business goals

  • Cross-Functional Collaboration – Working with technical, sales, and operations teams

  • Presentation & Reporting – Preparing management reports, proposals, and client updates

  • Analytical Thinking – Interpreting data and KPIs to improve client satisfaction and retention

  • Project Coordination – Ensuring timely execution of client requirements

  • Industry Knowledge – Understanding Energy & Agriculture sector needs and challenges

Operations management

Team leadership

Problem-solving

Cost reduction

Employee performance evaluations

Awards

Group Leadership Award 2010, Best Non Exec 2011, CEO Merit Award 2012, Best Employee Service Excellence Award 2014, CEO Merit Award 2014

Timeline

Assistant Manager, RWOA Collection

GNT Business Finance
11.2020 - 10.2023

Assistant Manager Out payment

TM One Partnership & Procurement
06.2015 - 10.2020

Assistant Account Officer

TM Enterprise Energy & Utilities
04.2009 - 05.2015

Assistant Marketing Officer

Consumer Sales
03.2008 - 03.2009

Administrative Officer

Business Sales HQ
01.2007 - 01.2008

TM Administration

Human Resources HQ
04.2002 - 12.2006

Telemarketing Center

TM Contact Center Management
01.2000 - 03.2002

Customer Service Assistance

TM Contact Center Management
01.1997 - 11.2000

Assistant Manager Client Management

TM One - Division Energy & Agriculture

Diploma - Marketing with Multimedia

Multimedia College

B.A (Hons) - Business Management

Universiti Teknologi MARA (UITM)

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HASLINDA BINTI MOHD ALIAssistant Manager, Client Management