HASHIMAH HAMERUDIN
Kuala Lumpur
Summary
Experienced in management with over more than 4 years of experience in aviation and IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Seeking a challenging position in a growth oriented field whereby past experiences and strong interpersonal skills will be utilized for the benefits of an organization. Love to work in a team and friendly environment and can be counted upon in completing the tasks within set timeframe.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager
Tulip Resources Sdn.Bhd
Kuala Lumpur
04.2022 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Listened attentively to client feedback to create stronger relations and shape business.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Analyzed key competitors to respond to competitive threats.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Project Manager
Tulip Resources Sdn.Bhd
Kuala Lumpur
01.2022 - Current
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Planning and developing the project idea.
- Understanding business cases and risk management processes.
- Exhibiting expertise to meet specific circumstances.
- Keeping an eye on the project progress and setting deadlines.
- Monitoring and controlling budgets.
- Interpreting instructions correctly regardless of their form.
- Ensuring stakeholder satisfaction.
- Evaluating project performance.
- Led project teams through design, construction and launch process.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Maintained compliance with regulatory parameters in complex projects with overlapping policies.
Senior Human Resources Executive
Dviation Solution Sdn.Bhd
Subang
12.2016 - 12.2019
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Designed robust compensation and benefits packages to attract top employees.
- Educated employees on company policy and kept employee handbook current.
- Directed hiring and onboarding programs for new employees.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Met with employees annually for progress reviews and performance assessments.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Prepare correspondence and presentations.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Conducted company-wide town hall meetings to convey updates.
- Developed succession plans and promotion paths for staff.
- Structured compensation and benefits according to market conditions and budget demands.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Processed employee claims involving performance issues and harassment.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Liaised between multiple business divisions to improve communications.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Answered approximately calls per day to assist callers and redirect calls to proper personnel.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Established critical strategic partnerships with several private equity agencies to provide full HR services to portfolio companies.
Secretary to the General Manager
Airod Aerospace Technology Sdn.Bhd
Subang Airport
12.2014 - 12.2016
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Organized and updated schedules for executives.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Interacted with vendors to purchase and set up equipment and services.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and implemented standard operating procedures for records handling.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Manage calendars to strategically coordinate meetings, appointments and events.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Compile reports for program leaders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Accounts Assistant
Rembawang Holding Sdn.Bhd
Hartamas
01.2014 - 12.2014
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Organized data into multiple spreadsheets to streamline data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Communicated regularly with customers regarding account questions and issues.
- Used accounting software to prepare weekly and monthly financial reports.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
BBA - Bus.Administration And Management (Human Resource)
UNIVERSITI TENAGA NASIONAL
MUADZAM SHAH, PAHANG 07.2012 - 07.2015
Skills
Vendor management
Timeline
Account Manager
Tulip Resources Sdn.Bhd
04.2022 - Current
Project Manager
Tulip Resources Sdn.Bhd
01.2022 - Current
Senior Human Resources Executive
Dviation Solution Sdn.Bhd
12.2016 - 12.2019
Secretary to the General Manager
Airod Aerospace Technology Sdn.Bhd
12.2014 - 12.2016
Accounts Assistant
Rembawang Holding Sdn.Bhd
01.2014 - 12.2014
BBA - Bus.Administration And Management (Human Resource)
UNIVERSITI TENAGA NASIONAL
07.2012 - 07.2015
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