HASHARANI MANIAM
Customer Service
Kuala Lumpur,14
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Asiana Airlines
02.2026 - Current
- Resolved reservation, ticketing, and itinerary change inquiries using airline booking systems and policy guidelines.
- Advised passengers on flight schedules, fare rules, baggage allowances, and travel requirements.
- Processed cancellations, rebookings, and refund requests while maintaining accurate customer records.
- Coordinated with airport, ticketing, and operations teams to resolve service disruptions and special requests.
- Supported peak call volumes by prioritizing urgent cases and maintaining service continuity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Driver
Grab
01.2023 - 01.2025
- Transported passengers safely and on schedule, ensuring adherence to all traffic and safety regulations
- Delivered excellent customer service by assisting passengers, maintaining a positive attitude, handled route planning, traffic adjustments, and time management with efficiency and adaptability
Customer Service, E-commerce
Shopee
01.2021 - 01.2022
- Addressed customer inquiries about products, orders, and account-related issues, ensuring timely resolutions.
- Served in Tier 2 escalation team, handling advanced troubleshooting and resolving technical or high-impact customer cases.
- Provided customer support through multiple channels, including live chat, email, and inbound calls.
- Utilized Zendesk system to effectively manage and track customer cases, enhancing support efficiency.
Customer Service, Telecommunication
Umobile
01.2019 - 01.2021
- Tier 1(Call team), Handled inbound customer calls, providing clear and accurate information on telecommunication products and services.
- Resolved technical issues efficiently by guiding customers through troubleshooting steps and ensuring satisfactory outcomes.
- Performed sales by identifying customer needs and recommending suitable plans and add-on services.
- Maintained a professional and empathetic approach to enhance customer satisfaction and brand trust.
- Prepared and updated daily reports on team performance, call volumes, and service outcomes to support management review
Customer Service
Foodpanda
01.2018 - 01.2019
- Managed customer inquiries related to food and beverage orders, including order status, delivery concerns, and service issues.
- Supported restaurant vendors by resolving operational problems and coordinating solutions to ensure smooth order fulfillment.
- Provided customer support to international markets, including Singapore, Thailand, Malaysia, and Australia, while adapting communication style to different cultures and service expectations.
- Delivered timely, accurate, and empathetic responses to maintain high customer satisfaction and trust in the platform
- Collaborated with internal teams to resolve escalations and improve overall service quality.
Education
Diploma - Computer Studies (IT)
Segi College
01.2018
High School - Account Stream
SMK Dusun Nanding
01.2014
Skills
- Adaptable typing
- Client services
Data management
Excellent typing skills with the ability to adapt quickly to changing situations
Call handling
Strong verbal and written communication skills
Communication proficiency
Case management
Bilingual communication
Timeline
Call Center Representative
Asiana Airlines
02.2026 - Current
Driver
Grab
01.2023 - 01.2025
Customer Service, E-commerce
Shopee
01.2021 - 01.2022
Customer Service, Telecommunication
Umobile
01.2019 - 01.2021
Customer Service
Foodpanda
01.2018 - 01.2019
High School - Account Stream
SMK Dusun Nanding
Diploma - Computer Studies (IT)
Segi College