PowerBI
Harshanath Udara Mudalige
Senior Specialist- Master Data Management
Petaling Jaya,Selangor
Summary
- To be recognized as well as to be an employee who contributes significantly to the efficiency and effectiveness of the organization. Overall create an impact on the organizations performance while maintaining highest service quality and ethics
- Resourceful, creative problem solver with proven aptitude to analyze and translate complex customer requirements and business problems and design/implement innovative solutions.
- Goal-driven professional with 16 years of significant and progressive working experience.
- Effective, personable team player with unsurpassed interpersonal skills levels to achieve goals
- Dedicated professional to maintain high quality standards.
Overview
17
17
years of professional experience
1
1
Certification
1
1
Language
4
4
years of post-secondary education
Work History
Senior Specialist- Master Data Management ( Project Lead)
DHL Asia Pacific Shared Services SDN BHD
Petaling Jaya, Selangor, Malaysia
10.2021 - Current
- Leading and supervise projects related to Master Data Management ( GCDB- Global Customer Data Base, GO2- Guided Onboarding, Master Data Document Pre-Validation Project, Digital Account Opening, RPA for Customer Account Opening- Process Automation etc.)
- Acting as a subject matter expert in terms of Master Data Management End to End process and all relevant systems.(e.g. GRE,GO2,GCDB, IBS+ , System Tax Configurations. etc.) in and at Global /Regional level.
- Leading and Supporting all business entities for Data Cleansing and Data Quality Maintenance.
- Support all types of Master Data projects like task transition, UATs for system changes and deployments /enhancement relevant to MDM,Billing, OTC systems, prepare and reviews relevant business scenarios used for purpose of testing arising from process changes and system enhancement/upgrades.( using HPQC, JIRA, Confluence,UiPath )
- Representing MDM team for CRISP control/Audit Compliance meetings and discussions.
- Conducting Monthly Performance Review discussions with the team members and provide feedbacks.
- Planning and Execution of Projects according to the Project Milestones.
- Preparing FTE ( Project Resources) requirements for upcoming projects.
- Provide user support with regards to setting up /process improvement testing and implementing systems and process in line with Digitalization, Robotize and Analyze (RPA).
- Conduct deep dive analytics in the usage of data from various systems to deliver a comprehensive analysis that contributes yield generation and quality improvement.
- Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member.
- Participate in projects with a strong focus on processes, tools, design and testing.
- Participate BRS reviews, UATs and SOP update.
- Work as the 1stlevel support between Global MDM and Business IT for Master Data System enhancements and process alignments.
- Contribute in issues resolution report/analyze/communicate Customer Master Data related numbers and statistics.
- Adheres to agreed procedures to ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department and align with audit compliances.
- Gathering data and analyzing data associated with projects scoped and understanding the process gaps and providing solutions and proposals for the upcoming projects.
- Take ownership of 1st level escalation or handle critical concerns raised by the business.
- Collaborate with all managers, team leaders and associate where needed and support them in ensuring process audit compliance are in place as per Global SOPs, Network policies and required controls (CRISP, Internal and External audit) and continuous service excellence.
- Acting as a backup for Master Data Manager.
Specialist- Master Data Management
DHL Asia Pacific Shared Services SDN BHD
Petaling Jaya, Selangor, Malaysia
04.2018 - 09.2021
- Provide guidance to juniors on more complex or non-routine requests received.
- Support complex requests (e.g. 3rd Country (3C) rates set up, Support TL in quality checks).
- Participate in projects with a strong focus on processes, tools, design and testing.
- Participate BRS reviews, UATs and SOP update.
- Contribute in issues resolution report/analyze/communicate Customer Master Data elated numbers and statistics.
- Adheres to agreed procedures, to ensure ongoing standardization of work practices, to protect efficiency gains achieved within the department.
- GPI lead for AP and SSA region (2017,2018)
- Support Regional/Global pricing team for hosting weekly GPI calls to assure to have smooth GPI process and guide country pricing.
- Closely working with Global and Regional pricing for global pricing projects (TDX/ Global 3C/GPI).
- Performing Weekly/Annual CMF -DP Screening on scheduled basis with the compliance with internal and external audit to ensure no customers are listed in the Denied Party list.
- Take ownership of 1st level escalation or handle critical concerns raised by the business
Senior Associate- Master Data Management
DHL Asia Pacific Shared Services SDN BHD
Petaling Jaya, Selangor, Malaysia
08.2012 - 03.2018
- Ensure timely update, implementation and compliance with all SOPs and Internal Control Framework.
- Communicate with multiple country stake holders to understand business requirement and provide business approaches & proposals.
- All queries actively and aggressively solving in timely manner.
- Deployment timeline, aiming to achieve the targeted project completion.
- Recommend process improvements to the senior/specialist
- Act as a back-up for Senior/Specialist whenever required.
- Support Team Leader whenever support is required to manage with daily task.
- Actively involved in GPI (General Price Increase) project since 2013.
- Ensure all requests received for Monthly Fuel Surcharge Updates, Remote Area Surcharges updates from Global & Regional Pricing are completed on timely manner.
- Ensure all tariff requests are received from the business partners are completed within the SLA and ensure the data quality.
- Providing reports to Global MDM and Global Pricing whenever required.
Credit Control Officer
DHL Express, Sri Lanka
Sri Lanka
06.2007 - 07.2012
- Functioning with the maximum capacity to achieve credit control team towards departmental and country KPIs
- Build & enhancing long-term business relationships with corporate customers to maximize business growth & opportunities.
- Coordinating with other departments and trouble shooting of any kind of Service and recovery related Issues.
- Attending to customer queries with regard to recovery related issues and other service issues over the phone and by customer visits.
- Devise and execute Credit Control functions to collect outstanding balances from customers.
- Recovery of bad debts & sending receipts/statement to customers & record keeping of all reminders, collection & other credit related correspondence.
- Overall evaluation of customers and develop reports to evaluate bad debt trend.
- Reconciling accounts of customers.
- Trouble shooting of any kind of recovery related activities.
Education
MBA - Business Administration
University of Wales Trinity Saint David
United Kingdom 10.2020 - 07.2022
Executive Dip. in Accounting & Finance - Accounting And Finance
Institute of Chartered Accountants of Sri Lanka
Sri Lanka 10.2010 - 11.2011
Diploma in Accountancy - Accounting And Finance
Professional Accounting Institute
Sri Lanka 10.2001 - 07.2002
GCE Advanced Level - Commerce
St. Servatius College
Matara,Sri Lanka 04.2001 -
Skills
Data Analysis
undefinedAccomplishments
- GPI(General Price Increase) Lead for APEM & SSA regions (2017, 2018, 2019 & 2020).
- GRE( Global Rating Engines) Customer On-Boarding Lead ( 2018-2019)
- Represented APSSC and conducted a pricing workshop held in Singapore - August 2017 & 2018.
- Employee of the Month( APSSC-APEM Billing) - December 2013, September 2015, December 2017
- Star of the Month (APSSC-APEM Billing) - December 2013.
- Member of Best AR Collection team in ASIA PACIFIC - 2009.
- Commendation from DHL Express- Sri Lanka in recognition of working for Customer Care Call Center during the CS kick off. (2011)
- Commendation from DHL Express- Sri Lanka in recognition of working for Sales Outlets during the Sales kick off. (2010)
- Special recognition from the DHL (UAE) for going extra miles to support the country for master data related activities and billing processes.
Professional And Academic Qualifications
- Master of Business Admin (MBA), University of Wales Trinity Saint David, 2022
- Master of Business Admin (MBA)- Specialized in Financial Management, National Institute of Business Management, 2017
- Executive Dip. in Accounting & Finance, Institute of Chartered Accountants of Sri Lanka, 2011
- Diploma in Accountancy, Professional Accounting Institute, Sri Lanka, 2002
Activities
- Team player of the Runners up of the DHL APSSC inter department Rugby Tournament.
- Represented school Cricket team (from under 13-17)
- Was a member of the "Senior Prefect Board" of the school during year 1999- 2001.
- Was a member of the school's English Literary Association".
- Was a member of the school's "Commerce Society".
- Was a member of the school's "Interact Club".
Additional Information
- Team player of the Runners up of the DHL APSSC inter department Rugby Tournament.
- Represented school Cricket team (from under 13-17)
- Was a member of the “Senior Prefect Board” of the school during year 1999- 2001.
- Was a member of the school's English Literary Association”.
- Was a member of the school's “Commerce Society”.
- Was a member of the school's “Interact Club”.
Software
Microsoft SharePoint
Microsoft Office
Tableau
Power Automate
Certification
Certified PowerBI Champion
Timeline
Senior Specialist- Master Data Management ( Project Lead)
DHL Asia Pacific Shared Services SDN BHD
10.2021 - Current
MBA - Business Administration
University of Wales Trinity Saint David
10.2020 - 07.2022
Specialist- Master Data Management
DHL Asia Pacific Shared Services SDN BHD
04.2018 - 09.2021
Senior Associate- Master Data Management
DHL Asia Pacific Shared Services SDN BHD
08.2012 - 03.2018
Executive Dip. in Accounting & Finance - Accounting And Finance
Institute of Chartered Accountants of Sri Lanka
10.2010 - 11.2011
Credit Control Officer
DHL Express, Sri Lanka
06.2007 - 07.2012
Diploma in Accountancy - Accounting And Finance
Professional Accounting Institute
10.2001 - 07.2002
GCE Advanced Level - Commerce
St. Servatius College
04.2001 -
Certified PowerBI Champion
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