Excel
Harshan Kunasaikar
Food & Beverage
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
Work History
Assistant Manager
Burger King Singapore
02.2021 - 12.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Restaurant Manager
Yosen Shabu Shabu/ Artto
01.2019 - 11.2020
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Hotel Waiter, Captain
Concorde Hotel Singapore
03.2015 - 02.2019
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Maintained clean and safe work environment.
- Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
- Protected guests by following proper food handling procedures.
Hotel Waiter
The Royale Chulan Damansara
04.2012 - 12.2014
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
Service Crew Member
Golden Screen Cinemas
10.2011 - 03.2012
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
No Degree - Hospitality
Taylors Lakeside Campus
Subang Jaya, Selangor, Malaysia 04.2001 -
High School Diploma -
S.M.K A.C.S Ipoh
Ipoh, Perak, Malaysia 04.2001 -
Skills
Employee Performance Evaluations
Recruiting and interviewing
Operations Management
Employee Scheduling
Product and service knowledge
Task Delegation
Marketing knowledge
Sales Reporting
Employee performance evaluation
Orientation and training
Staff Management
Cost Control
Adaptability and Flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Software
Certification
Certified [Assistant Manager], [Burger King]
Timeline
Certified [Assistant Manager], [Burger King]
08-2023
Assistant Manager
Burger King Singapore
02.2021 - 12.2023
Restaurant Manager
Yosen Shabu Shabu/ Artto
01.2019 - 11.2020
Hotel Waiter, Captain
Concorde Hotel Singapore
03.2015 - 02.2019
Hotel Waiter
The Royale Chulan Damansara
04.2012 - 12.2014
Service Crew Member
Golden Screen Cinemas
10.2011 - 03.2012
No Degree - Hospitality
Taylors Lakeside Campus
04.2001 -
High School Diploma -
S.M.K A.C.S Ipoh
04.2001 -