Excel
Harshan Kunasaikar
Food & Beverage
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
Work History
Assistant Manager
Burger King Singapore
02.2021 - 12.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Restaurant Manager
Yosen Shabu Shabu/ Artto
01.2019 - 11.2020
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Hotel Waiter, Captain
Concorde Hotel Singapore
03.2015 - 02.2019
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
- Maintained clean and safe work environment.
- Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
- Protected guests by following proper food handling procedures.
Hotel Waiter
The Royale Chulan Damansara
04.2012 - 12.2014
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Worked closely with event planners to create customized dining options for special occasions, ensuring a memorable experience for all attendees.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
Service Crew Member
Golden Screen Cinemas
10.2011 - 03.2012
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
No Degree - Hospitality
Taylors Lakeside Campus
Subang Jaya, Selangor, Malaysia 04.2001 -
High School Diploma -
S.M.K A.C.S Ipoh
Ipoh, Perak, Malaysia 04.2001 -
Skills
Employee Performance Evaluations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members.
Software
Certification
Certified [Assistant Manager], [Burger King]
Timeline
Certified [Assistant Manager], [Burger King]
08-2023
Assistant Manager
Burger King Singapore
02.2021 - 12.2023
Restaurant Manager
Yosen Shabu Shabu/ Artto
01.2019 - 11.2020
Hotel Waiter, Captain
Concorde Hotel Singapore
03.2015 - 02.2019
Hotel Waiter
The Royale Chulan Damansara
04.2012 - 12.2014
Service Crew Member
Golden Screen Cinemas
10.2011 - 03.2012
No Degree - Hospitality
Taylors Lakeside Campus
04.2001 -
High School Diploma -
S.M.K A.C.S Ipoh
04.2001 -
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