Harshan Kunasaikar
Quality Control / F&B
IPOH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with quality control procedures, emphasizing accuracy and reliability in all tasks. Utilizes problem-solving skills to enhance product quality and compliance. Knowledge of industry standards and best practices to support continuous improvement efforts.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Restaurant Waiter
Taiko Ramen Genting Highland
05.2024 - 12.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Assistant Manager
Burger King
02.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Quality Control Intern
West Pharmaceuticals
12.2020 - 02.2021
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Restaurant Manager
Yosen Shabu Shabu/Artto
01.2019 - 11.2020
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Hotel Waiter, Captain
Concorde Hotel Singapore
03.2015 - 02.2019
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
Hotel Waiter, Captain
The Royale Chulan Damansara
04.2012 - 12.2014
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
Service Crew Member
Golden Screen Cinemas
10.2011 - 03.2012
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Education
Hospitality -
Taylors Lakeside Campus
Skills
Adaptability
Awards
- Gold Award, 11/01/18, Concorde Hotel Singapore
- Industrial Training, 08/01/12, The Royale Bintang Damansara
Timeline
Restaurant Waiter
Taiko Ramen Genting Highland
05.2024 - 12.2024
Assistant Manager
Burger King
02.2021 - 12.2023
Quality Control Intern
West Pharmaceuticals
12.2020 - 02.2021
Restaurant Manager
Yosen Shabu Shabu/Artto
01.2019 - 11.2020
Hotel Waiter, Captain
Concorde Hotel Singapore
03.2015 - 02.2019
Hotel Waiter, Captain
The Royale Chulan Damansara
04.2012 - 12.2014
Service Crew Member
Golden Screen Cinemas
10.2011 - 03.2012
Hospitality -
Taylors Lakeside Campus
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