HARRVIIN SUKUMARAN
BATU FERRINGHI
Summary
Proven ability to lead and inspire teams to achieve goals through effective communication and collaboration. Demonstrated strength in problem-solving and conflict resolution, ensuring smooth operations and high morale. Skilled in mentoring and developing team members, fostering supportive and productive work environment. Confident in managing responsibilities and prioritising tasks to meet deadlines efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CASHIERING SUPERVISOR
HAPPY MART
01.2025
- Responded to customer inquiries with relevant information.
- Processed credit card and cash payments with accuracy.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Monitored cash drawers and transactions, reducing discrepancies through diligent oversight and staff coaching.
- Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
- Stayed updated on product specifications, availability and pricing to answer cashier and customer queries.
- Held team to company policies and best practices in customer service.
- Assigned tasks to cashiers based on priorities, decreasing customer wait times and lengthy queues.
- Assisted in inventory management, working closely with the stock control team to reconcile sales with stock levels accurately.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Coordinated scheduling for cashier staff, ensuring optimal coverage during peak hours and special events.
- Trained recruits on accounting procedures and company policies, instilling cash handling discipline to minimise losses or client complaints.
- Developed customer loyalty schemes, contributing to increased repeat business and positive brand reputation.
- Checked inventory system to locate items at other stores for enhanced customer experience.
- Implemented training programmes for new cashiers, focusing on customer service excellence and accurate transaction handling.
TRAINEE BAR MANAGER
LABAMBA SDN BHD
06.2024 - 12.2024
- Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Conducted regular staff meetings to discuss performance, objectives, and areas for improvement.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Oversaw use of ingredients to plan for costs and minimise food waste.
- Developed and implemented staff training programmes to enhance service quality and cocktail knowledge.
- Ensured compliance with licensing laws, health and safety, and other legal requirements.
- Implemented promotional strategies to increase customer footfall during off-peak hours.
BAR MANAGER
UNCLE DONS SDN BHD
11.2020 - 06.2024
- Managed bar operations, overseeing stock levels, ordering supplies, and maintaining inventory accuracy.
- Led a team of bartenders and support staff, fostering a collaborative work environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
- Fostered relationships with regular customers, building a loyal community around the bar.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Ran operations successfully according to industry best practices and owner standards.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Conducted regular staff meetings to discuss performance, objectives, and areas for improvement.
TELECOMMUNICATION SUPERVISOR
DIGI SDN BHD
01.2019 - 10.2020
- Monitored staff performance and developed improvement plans.
- Aligned day-to-day activities with targets set by upper management.
- Monitored compliance with workplace policies and safety objectives.
- Coordinated daily operations, ensuring smooth workflow and timely completion of projects.
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Resolved conflicts within the team, fostering a positive and collaborative working environment.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
TELECOMMUNICATION SUPERVISOR
Umobile SDN BHD
12.2017 - 01.2019
- Duities asinged is same as the DIGI SDN BHD .
SUPERVISOR
24 EXPRESS SDN BHD
02.2017 - 12.2017
- Estimated production costs in alignment with manufacturing budgets.
- Incorporated information on long-term planning, economic indicators and supply constraints to build successful production strategies.
- Oversaw work of manufacturing labourers and specialists.
- Managed budget for department, ensuring optimal allocation of resources.
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Managed complaints with calm, clear communication and problem-solving.
CASHIERING SUPERVISOR
THE BEER FACTORY SDN BHD
01.2016 - 02.2017
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
- Monitored inventory levels, ordering stock as needed to prevent shortages.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Planned and communicated daily manufacturing tasks and targets.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Adapted quickly to new technologies and systems introduced to improve the cashiering process and enhance security measures.
- Provided cashiering support, attending checkouts during peak business hours to meet customer need.
- Monitored and replenished gaming machines and cashiering stations with necessary supplies, including cash, coins, and gaming tokens.
Education
STAR ACADEMY - Product knowledge and serving skills, Customer interaction and product upselling points
HEINEKEN SDN BHD
01.2020
SPM -
SMK TANJONG BUNGAH
PENANG01.2015
PMR -
SMK TANJONG BUNGAH
PENANG01.2013
UPSR -
SK BATU FERRINGHI
PENANG01.2010
Skills
- ORDER TAKING
- BARTENDING
- CASHIERING
- PRODUCT KNOWLEDGE
- SERVING SKILLS
- PUBLIC RELATIONS
- SUPERVISION AND LEADING QUALITY
Certification
STAR ACADEMY, HEINEKEN SDN BHD, 2020
Languages
ENGLISH
TAMIL
BAHASA MELAYU
Timeline
CASHIERING SUPERVISOR
HAPPY MART
01.2025
TRAINEE BAR MANAGER
LABAMBA SDN BHD
06.2024 - 12.2024
BAR MANAGER
UNCLE DONS SDN BHD
11.2020 - 06.2024
TELECOMMUNICATION SUPERVISOR
DIGI SDN BHD
01.2019 - 10.2020
TELECOMMUNICATION SUPERVISOR
Umobile SDN BHD
12.2017 - 01.2019
SUPERVISOR
24 EXPRESS SDN BHD
02.2017 - 12.2017
CASHIERING SUPERVISOR
THE BEER FACTORY SDN BHD
01.2016 - 02.2017
STAR ACADEMY - Product knowledge and serving skills, Customer interaction and product upselling points
HEINEKEN SDN BHD
SPM -
SMK TANJONG BUNGAH
PMR -
SMK TANJONG BUNGAH
UPSR -
SK BATU FERRINGHI