Harpreet Singh Bachher
Kuala Lumpur
Summary
Operations manager with expertise in optimizing workflows and enhancing operational efficiency. Proven track record in leading teams and executing strategies that boost productivity. Over 18 years of professional experience in driving effective daily operations.
Overview
12
12
years of professional experience
Work History
Operation Manager
Concentrix sdn. bhd.
Kuala Lumpur, Malaysia
2024.08 - 2026.05
- Managed key SLAs for client (CSAT, AHT, productivity, NPS, quality) with team of 8-10 TLs or AMs, ensuring operational excellence.
- Received Pursuit of Excellence Award for 2nd quarter, recognising exceptional managerial skills.
- Led crisis management efforts during unforeseen events, minimising disruptions and preserving critical operations.
- Successfully launched multiple pilot projects, which became the client’s staple in their toolkit and/or implemented as part of their SOPs.
- Received multiple awards at Concentrix, recognising outstanding performance and contributions.
- Supported social media account and coordinated ramp-ups for global English market, enhancing brand presence.
DEPUTY Manager
WNS Global SERVICES
2022.07 - 2024.07
Operation Manager, EA TO CEO
Employee Pooling Resources
2019.12 - 2022.06
Account Manager
Videocon Telecom
2017.04 - 2018.04
Account Manager
TCL (TATA Communications Limited)
2014.10 - 2017.04
Education
PGDBA - POst graduate diploma in business administration
Symbiosis
Pune2012-01
Skills
- Capacity and operations management
- Operational leadership
- Project management
- Business process improvement
- Performance metrics
- Resource allocation
- Vendor negotiation
- Client relationship management
- Reporting assurance
- Onboarding management
- Team leadership
References
Available upon request
Timeline
Operation Manager
Concentrix sdn. bhd.
2024.08 - 2026.05
DEPUTY Manager
WNS Global SERVICES
2022.07 - 2024.07
Operation Manager, EA TO CEO
Employee Pooling Resources
2019.12 - 2022.06
Account Manager
Videocon Telecom
2017.04 - 2018.04
Account Manager
TCL (TATA Communications Limited)
2014.10 - 2017.04
PGDBA - POst graduate diploma in business administration
Symbiosis