Summary
Overview
Work History
Education
Skills
References
Timeline
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Harpreet Singh Bachher

Harpreet Singh Bachher

Kuala Lumpur

Summary

Operations manager with expertise in optimizing workflows and enhancing operational efficiency. Proven track record in leading teams and executing strategies that boost productivity. Over 18 years of professional experience in driving effective daily operations.

Overview

12
12
years of professional experience

Work History

Operation Manager

Concentrix sdn. bhd.
Kuala Lumpur, Malaysia
08.2024 - 05.2026
  • Managed key SLAs for client (CSAT, AHT, productivity, NPS, quality) with team of 8-10 TLs or AMs, ensuring operational excellence.
  • Received Pursuit of Excellence Award for 2nd quarter, recognising exceptional managerial skills.
  • Led crisis management efforts during unforeseen events, minimising disruptions and preserving critical operations.
  • Successfully launched multiple pilot projects, which became the client’s staple in their toolkit and/or implemented as part of their SOPs.
  • Received multiple awards at Concentrix, recognising outstanding performance and contributions.
  • Supported social media account and coordinated ramp-ups for global English market, enhancing brand presence.

DEPUTY Manager

WNS Global SERVICES
07.2022 - 07.2024

Operation Manager, EA TO CEO

Employee Pooling Resources
12.2019 - 06.2022

Account Manager

Videocon Telecom
04.2017 - 04.2018

Account Manager

TCL (TATA Communications Limited)
10.2014 - 04.2017

Education

PGDBA - POst graduate diploma in business administration

Symbiosis
Pune
01-2012

Skills

  • Capacity and operations management
  • Operational leadership
  • Project management
  • Business process improvement
  • Performance metrics
  • Resource allocation
  • Vendor negotiation
  • Client relationship management
  • Reporting assurance
  • Onboarding management
  • Team leadership

References

Available upon request

Timeline

Operation Manager

Concentrix sdn. bhd.
08.2024 - 05.2026

DEPUTY Manager

WNS Global SERVICES
07.2022 - 07.2024

Operation Manager, EA TO CEO

Employee Pooling Resources
12.2019 - 06.2022

Account Manager

Videocon Telecom
04.2017 - 04.2018

Account Manager

TCL (TATA Communications Limited)
10.2014 - 04.2017

PGDBA - POst graduate diploma in business administration

Symbiosis
Harpreet Singh Bachher