Harpreet Kaur A/P Ranjit Singh
Malim Nawar, Perak
Summary
Experienced with handling customer interactions and resolving issues promptly.
Utilizes communication and empathy to build strong customer relationships.
Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kementerian Kesihatan Malaysia
04.2022 - Current
- Attend to public enquiries through telephone or walk in
- Maintaining detailed records of customer interactions, contributing to comprehensive database for future reference.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Executive Administrative Assistant
Dinero Lendin Enterprise
04.2016 - 11.2019
- Handling customer's credit report analysis (CTOS) and financial status, complying to statutory requirements in relation to Kementerian Perumahan dan Kerajaan Tempatan (KPKT)
- Handling general office administrative while assisting with payroll (epf socso)
- Responding to emails and other correspondence to facilitate communication and enhance business processes.
Customer Service Executive
Prudential Assurance Malaysia Berhad
09.2014 - 03.2016
- Respond to incoming customer telephone calls, identify, meet and exceed customers’ expectations in a timely manner.
- Liaise with other departments in the organization to resolve issues brought up by customers.
- Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers.
- Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate
- Performs miscellaneous job-related duties and projects as assigned by superior.
Education
Diploma - Tourism Management
SEGi University College
06.2014
Skills
- Analytic and problem solving
- Cross-functional collaboration
- Dedication
- Determination
- Independence
- Self-confidence
- Willingness to learn
- Self-motivation
References
Pn Zarina binti Zakaria, Executive Officer,
Kementerian Kesihatan Malaysia,
04-2828500
Timeline
Customer Service Representative
Kementerian Kesihatan Malaysia
04.2022 - Current
Executive Administrative Assistant
Dinero Lendin Enterprise
04.2016 - 11.2019
Customer Service Executive
Prudential Assurance Malaysia Berhad
09.2014 - 03.2016
Diploma - Tourism Management
SEGi University College
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