Summary
Overview
Work History
Education
Skills
Accomplishments
Abilities
References
Timeline
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Harlina Ramli

Harlina Ramli

AI Evaluation Specialist

Summary

To be part of a reputable company that provides positive professional growth while allowing me to utilize 8+ years of working experience in various industries. Possessed excellent interpersonal, digital communication, policy comprehension skills and extensive experience with Microsoft Office, Google Doc, and Lark Suite.

Overview

8
8
years of professional experience

Work History

AI Evaluation Specialist (AIGC)

Bytedance
04.2024 - Current
  • Complete regular assessments relating to AI model quality in accordance to evaluation standard documents.
  • Use evaluation method to complete daily strategy assessment of AI model quality in accordance with evaluation standard documents.
  • Comb the types of AI model bad cases and rate the quality of result.
  • Improved overall program quality by identifying gaps and recommending evidence-based strategies for enhancement.

Subject-Matter Expert TikTok (Non-lang Indonesia)

Bytedance
8 2022 - 04.2024
  • Foster a sense of teamwork among team members by having daily huddles and team's coaching to ensure team's AHT/SLA rate are met while maintaining quality/productivity.
  • Liaise with QA team for case calibration and cascade the updates to moderators.
  • Responsible in monitoring moderators' real-time to avoid any adherence issues.

Senior Reviewer TikTok (Non-lang Sri Lanka)

Bytedance
02.2022 - 08.2022
  • Selected to be part of Project Team where I was assigned to conduct daily mentoring, creating pop quiz questions and weekly pop quiz report.
  • Deep dive on Root Cause Analysis (RCA) to find underlying causes for top errors among moderators.
  • Ensure legal compliance and safety of content uploaded to the platform.

Content Safety TikTok (Non-lang Sri Lanka)

Bytedance
10.2021 - 02.2022
  • Ensure legal compliance and safety of content uploaded to the platform.

Content Risk Control & Quality Video (Helo ID)

Bytedance
10.2020 - 10.2021
  • Ensure legal compliance and safety of content uploaded to the platform.

Video Content Moderator TikTok (Non-Lang S.E.A)

Bytedance
06.2020 - 10.2020
  • Ensure legal compliance and safety of content uploaded to our platform.
  • Responsible for the development, improvement, and maintenance of standards for the security of our online communities.
  • Improve the content management strategy for short video platforms.
  • Responsible for coordinating with supervising departments for timely management of content that violates policies.

Academic Admin Junior Executive

Asia Pacific University
10.2017 - 06.2020
  • Provide administrative support to an academic team of lecturers, or tutors.
  • Coordinate examination and assessment processes.
  • Use information systems and prepare reports and statistics for internal and external use.
  • Assisting in registration desk for graduates' graduation admission.

Customer Service Executive, Coca Cola Malaysia

VADS
10.2016 - 07.2017
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Provide positive and flexible approach to team members to foster a positive and motivating working environment.

Education

BACHELOR OF EDUCATION (HONS.) TESL -

Universiti Selangor
01.2013 - 2018.05

FOUNDATION IN TESL - undefined

Universiti Selangor
05.2011 - 2012.05

Skills

  • Quantitative Analysis
  • Survey Design
  • Research design
  • Qualitative Research
  • Data Interpretation

Accomplishments

  • Recipient of ByteStyle Awards for CNY Recognition Townhall - May 2022
  • Recipient of Spot Bonus Awards for Jan-Feb cycle - April 2022
  • Recipient of Performance Awards for best adherence - February 2022
  • Recipient of Recognition Awards for showing extensively great quality in work - December 2021

Abilities

Critical Thinking and Problem Solving : I possess strong critical thinking skills and can help analyze complex situations, identify potential solutions, and make logical and informed decisions.


Customer Service : I have experience in providing excellent customer service, both in written and verbal communication. I can assist in addressing customer inquiries, resolving issues, and ensuring customer satisfaction.


Research and Information Gathering : I am skilled in conducting thorough research and gathering relevant information on various topics. I can help find reliable sources, summarize findings, and assist in data collection.


Data Analysis : I am proficient in analyzing data and providing insights. Whether it's interpreting statistical information or conducting research, I can assist in making informed decisions based on data.


Writing and Editing : I can help with creating professional and engaging written content, such as resumes, cover letters, and articles. I have experience in proofreading and editing, ensuring accuracy and clarity in written materials.

References

Sharven Pathmabalan, Team Leader, TikTok NLLK/NLID, +60163717368

Nagheelan Ramakrishnan, Team Leader, AIGC,  Bytedance, +60149444535

Timeline

AI Evaluation Specialist (AIGC)

Bytedance
04.2024 - Current

Senior Reviewer TikTok (Non-lang Sri Lanka)

Bytedance
02.2022 - 08.2022

Content Safety TikTok (Non-lang Sri Lanka)

Bytedance
10.2021 - 02.2022

Content Risk Control & Quality Video (Helo ID)

Bytedance
10.2020 - 10.2021

Video Content Moderator TikTok (Non-Lang S.E.A)

Bytedance
06.2020 - 10.2020

Academic Admin Junior Executive

Asia Pacific University
10.2017 - 06.2020

Customer Service Executive, Coca Cola Malaysia

VADS
10.2016 - 07.2017

BACHELOR OF EDUCATION (HONS.) TESL -

Universiti Selangor
01.2013 - 2018.05

FOUNDATION IN TESL - undefined

Universiti Selangor
05.2011 - 2012.05

Subject-Matter Expert TikTok (Non-lang Indonesia)

Bytedance
8 2022 - 04.2024
Harlina RamliAI Evaluation Specialist