Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Hariz Aqil

Retail Team Leader
Pekan Nenas

Summary

An energetic and independent business graduate in retail management with proven and tested business, merchandising, inventory management and customer service skills. Seasoned Management Trainee adept at learning new information quickly to maximize performance. A hardworking and reliable team player with a will-do attitude, phenomenal communication skills, result oriented, customer service background and a strong link between theory and practice from a practical internships, a part time job and a team leader in retail.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Management Trainee - Retail Team Leader

AEON CO. (M) BHD
Bukit Indah
09.2022 - 02.2023
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintaining merchandise - product rotation, proper food handling, receiving, ensure product quality.
  • Plan, develop, and implement systems to provide for efficient and productive operations.
  • Develop and follow procedures for ordering, receiving, pricing, and stocking for the department.
  • Monitoring and scheduling time for expired checking in the department.
  • Perform other duties and assignments as directed by the Store Manager.
  • Develop, maintain, and be responsible for performance standards for department
  • Defined clear targets and objectives and communicated to other team members.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Arrange and manage staff duty roster monthly.

Guest Service Trainee

Somerset Medini Iskandar Puteri
05.2022 - 08.2022
  • Identify guest needs by asking the right questions and advise them on the best solutions for their in order to exceed their expectations
  • Passion for customer service and actively learn about company features and benefits to share with guests and colleagues
  • Actively approach, customers who require additional help
  • Providing front desk services to guests
  • Reviewed constantly the guest feedback and then suggested how to improve processes and service levels.

Sales and Marketing Trainee

Prepaid Technologies Sdn. Bhd
02.2022 - 05.2022
  • Successfully adapt all handling of the store branch including multiskilling of inventory management, customer service management and marketing for the company
  • Providing front desk services to customers as well as understanding customer problems
  • Ensuring customer satisfaction by assessing customers needs and recommending the right product for their needs.

Education

Bachelor of Business Administration (Hons) - Retail Management

Universiti Teknologi Mara
02.2020 - 08.2022

Diploma - Business Studies, Business Management

Universiti Teknologi Mara
06.2017 - 01.2020

Skills

Microsoft Outlook

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Certification

Protocol Bureau in Retail Society Club

Hobbies

  • Hiking
  • Read books
  • Cleaning

Timeline

Management Trainee - Retail Team Leader

AEON CO. (M) BHD
09.2022 - 02.2023

Guest Service Trainee

Somerset Medini Iskandar Puteri
05.2022 - 08.2022

Sales and Marketing Trainee

Prepaid Technologies Sdn. Bhd
02.2022 - 05.2022

Protocol Bureau in Retail Society Club

02-2020

Bachelor of Business Administration (Hons) - Retail Management

Universiti Teknologi Mara
02.2020 - 08.2022

Diploma - Business Studies, Business Management

Universiti Teknologi Mara
06.2017 - 01.2020

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Hariz AqilRetail Team Leader