ZAM HARIRAH BINTI ARIF

1. Assist Building Manager’s in total.

· Responsible to keep track on maintenance of security, cleaning service, lift and elevator system, fire alarms system, waste disposal, landscaping and air Cond.

· Responsible to collect and compile monthly service report for payment purposes.

· Liaising between landlord, tenant & contractors to solve complaints, problems and issues.

· Liaising with tenants for maintenance work and attend to walk in residents/tenant complaint, visitors, contractors and service providers.

· Prepare complete documents for monthly report – report to BM and chairman of WCMC.

· Responsible to promptly execute all servicing, maintenance and repair activities in line.

· To keep track and monitor on-going work or repair, servicing maintenance works done in manner time given with maintenance staff or contractors/suppliers, as well as payments to vendors.

· Liaise with owner/tenant for work permit application, moving “IN’ and “OUT”, access card application, water supply and electricity meter reading, advertisement & promotion and common area in Wisma Cosway.

· Responsible to ensure systems and services under management are consistently up to code in line with by-laws, relevant Codes of Practice, and statutory legislations.

· Assist in preparation of annual budgets and periodic reporting.

2. Handling administrative operations in the company.

· Responsible in all administrative duties such as attending calls, filling, scanning, photocopying, data entry and document circulations.

· Responsible to ensure proper record keeping of all contracts, manuals, drawings, databases and service reports.

· Managing of staff in correspondence relating to vacation entitlement, leaves of absence, employee evaluations, attendance occurrences and OT to HR.

· Handle procurement, purchasing PO/PR, preparing tender document, Instructing and coordinates approved contractors for maintenance and major works.

· Responsible to do research for price and purchase of office utilities, facilities and equipment and supplies.

· Creating and Issuing Purchase Order for Indirect Materials, Consumable, Services

· Dealing with supplier/Vendors on request for quotation

· Prepare comparison/ tabulation to select supplier based on price, quality and specs requirement

· Keep tracks and follow up the delivery

· Negotiation

- Responsible to negotiate price from vendors/suppliers

- Making price comparison with other suppliers/vendors before negotiate

- Able to have cost avoidance for the purchase goods/Materials

· Handling Contracts

- Responsible to prepare contract and having advise from respective person (Management)

- Follow up and prepare invitation for vendors/suppliers on contract signing

· Tender Dealing and Process

- Responsible to set up tender invitation through emails and follow up

- Get quotation and prepare the price summary

- Communicate with management for tender meeting and negotiation

- Scheduling tender meeting and provide necessary information

· Finalize and select tender and proceed with contracts.

· Responsible to check, compile necessary documents such as reports and authorize contractor invoices for Account department proceed with payment.

· Assists and coordinates events, meetings and/or internal/external company programs – AGM / EGM.

3. Support leasing related activities

· Responsible to plan, promote, assist to lease out, secure and monitor occupancy of the company’s properties, review and negotiate lease transactions and agreements.

· Prepare tenant lease documents, including letter of offer, tenancy (common area) agreement, advertisement and promotion (bunting & banner) agreement, water supply agreement, management reports and other related documentations.

· Assist on leasing related matters including rental and deposit collection, operations and other ad-hoc matters that may arise from time to time.

1. Water proofing for Level 28

2. Internal & external building painting works (lower level)

3. Replacement brokel tiles at common area Wisma Cosway

4. 11th Wisma Cosway AGM

5. 1st Wisma Cosway EGM

6. 12th Wisma Cosway AGM

7. 13th Wisma Cosway AGM

8. 2th Wisma Cosway EGM

• In daily administrative duties for the company
• Work closely with the Team Leader and Telemarketers team members to capture customer feedback on product, escalate issues and identify root causes to improve user experience
• Responsible to customers' admin enquiries on company products and services in a timely and proficient manner via phone and email
• Handle day-to-day matters and providing efficient support for administration processes
• Communicate with internal and external parties on matters related to administrative activities
• Assist to training junior telesales staff as well as coaching for skill improvement
• Responsible to ensuring timely & sufficient documented coaching logs, documented KPIS, review logs & documented performance review discussions
• Liaise with inter-departments and branches on customers' enquiries
• Provide accurate and understandable information/reports to all parties such as top management, clients and support partners
• Responsible to ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follows through in all cases
• Attending meetings, taking minutes and keeping notes
• Assist in conducting training needs analysis to determine the client’s development needs
• Responsible to maintain accurate training records and databases to meet compliance requirements or to produce relevant training reports as and when required
• Responsible to coordinate, organize, plan & communicate with clients and telemarketers to ensure delivery of learning programs are met
• Assist on any ad-hoc tasks assigned by superior when required
• Arranging both in-house and external events
• Liaise with HR, do all the HR matters which is related to TSR
• Assist to manage Telemarketers Team
• Assist to support and enable team member to achieve KPI in productivity i.e
• Call target, sale revenue target, productivity
• Assist to motivate, coach and inspire team member to achieve the sales target
• Assist to handle and resolve enquiries escalated from team member as necessary
• Assist to ensure all team member understand the company policy, management procedure, and the use of systems & telephone
• Assist to monitor team member attendance
• Assist to review goal for each team member and the whole team based on daily, weekly and monthly
• Assist to ensure the team and daily tracking report are update and accurate
• Assist to assign lead to team member in an effective and fair manner
• Assist to ensure team member are familiar with product knowledge and program specification
• Assist to ensure team members strictly adhere to call centre discipline and guidelines
• HOBBIES
• Reading fictional
• Teaching/coaching students – English, Math, Science
• Cooking