HARIKARAN S/O HARIDAS

To advance to the next level as an ERP System Application Project Manager to surpass basic performance expectations and aspire to develop project managerial skill and consulting knowledge which will be utilized productively by adding value to the organization which I am working with.

Having exposure to the multiple ERP systems and applications in both local and global products such as SAP, Ramco Systems, Acumatica, Century Financials, Campus Management System, and UBS. With the several years of experience in implementing various modules and functional areas of the business namely Finance & Accounting (GL, AR, AP), Sales & Distribution (Order to Cash), Purchasing (Procure to Pay), Fixed Asset Management, GST, Workflow, Electronic Fund Transfer (EFT). Primary responsibility lies in consulting with clients and stakeholders, guiding end users, providing training to customers, conducting system walkthrough, providing support during live-run stage as well as post live-run, collaborating with developers, collecting data or gather relevant business requirement, develops and writes training documentation (user reference manual). Plans, develops, and executes system integration and user acceptance testing (UAT). Advises customers on best practices, design gap and requirement analysis for customizations. And also having hands on experience in project management and technical areas which involves preparing project status updates & progress report, preparing issue log, getting solution document sign off, preparing live acceptance doc, test scripts/cases, possess knowledge of SQL along with database like Microsoft SQL, PostgreSQL, Informix.

• Have participated in Program Bual Mesra with Kementerian Penerangan Komunikasi Dan Kebudayaan Malaysia
• Have participated in talks, exhibitions and career fair
• Have participated in International Chess Competition
• Member of Asian Cultural Society (ACS)
• Have participated in Sunway College Ipoh Food Bazaar
• Have received Certificate of Appreciation in Co-Curricular Activities
• Have participated in Smart Start Course.
• Member of St John ambulance
• Member of Accounting Society

• Certification in Project Management, 2020, Veritas University College
• SAP Certification in FI, 2014, K-Pintar Sdn Bhd, Pass with distinction
• Bachelor of Commerce and Accounting (BAC (Hons)), 2012, Universiti Tungku Abdul Rahman (UTAR), Second Class
• Diploma in Accountancy, 2008, Sunway College, Second Class
• Sijil Pelajaran Malaysia (SPM), 2003, Sekolah Menengah Kebangsaan Seri Putera, Pass with credits

• Kick off Meeting
• Stakeholder Management
• Project status updates
• Progress report
• Project Schedule
• Issue log Tracking List
• Change Management
• Work Breakdown Structure
• Project Delivery

• Business Blue Print/BRS/BRD
• Current state & Future state process analysis
• Configuration/Mapping
• Data Migration
• UAT
• System Walkthrough
• System Integration
• Go LIVE and Support
• Training documentation
• Gap Analysis
• Requirement Analysis

• Senior Consultant, DELOITTE, CONSULTING, TTDI, 06/2024, 10/2024, Issue Resolution and Troubleshooting for example provide functional support to address and resolve end-user issues promptly., Track, prioritize, and resolve tickets., Investigate recurring problems and implement permanent solutions., Review and analyze new system features to identify opportunities for improvement., Conduct workshops for employees and managers on new features or processes., Support onsite resources in understanding the client business requirements, configuring and testing the workday business processes., Train users, create manuals, and promote system adoption as when required.
• ERP Project Lead, NETSENSE BUSINESS SOLUTIONS SDN BHD, ICT, SS15, 01/2021, 05/2024, Conducting Business Requirement Meetings at customer's sites and via online session., Involved in the area of financial, procurements, sales & distribution modules such as GL, AR, AP, Banking, Cash, Sales, Purchases, Inventory, manufacturing, CRM & others in a customer-facing environment by following the below implementation methodology., Business Requirement >> Prepare BRD >> Getting BRD Sign Off >> Working on configurations >> setups >> master data imports >> conduct UAT (with key users & process owners) & provide training to users >> Data Migration from legacy system (AP/AR open invoices >> TB >> etc.) >> Go LIVE >> Standby after LIVE >> Hand over to support., Involve in project management aspects like preparing project plan/schedule, action plan list, weekly status updates, gap analysis, issue log & attending steering committee meeting etc., Drafting Business Requirement Document (BRD) aka blueprint., Initiating setup, configurations, features enabling and implementation of Finance, GL, Banking/Cash, Payables, Receivables, Sales Orders, Shipment, Purchases, Inventory modules., Preparing customization document for development team., Involved in master data import and opening balances., Conducting User Acceptance Testing (UAT) & Training to End User., Working with developer on the integration part and system testing (Cash Sales, AR Invoices, Delivery order, AR Payment)., Having exposure in system & overseen integrations work in the area of sales, distribution, shipment from third party POS, Logistic systems to Acumatica. E.g., Integrations with Sales Platforms (Shopify), Integrations with 3PL (iStore iSend)., Solutioning to the client to handle customer requirement and expectation in the system by way of workaround or customizations to suit the specific needs., Provide Go Live Support.
• SAP Consultant, BABA PRODUCTS SDN BHD, FMCG, SELAYANG, 10/2020, 12/2020, Provide consultation and support in Finance module., Conduct system application training., To design, configure, test, train and document elements of business solution., Support all finance application and processes within SAP including General Ledger (GL), Account Payable (AP), Accounts Receivable (AR) & others.
• Team Lead System Analyst & Support, LIMKOKWING UNIVERSITY OF CREATIVE TECHNOLOGY INTERNATIONAL, EDU, CYBERJAYA, 08/2019, 12/2019, Work together with the other departments to plan and execute their queries, ensuring teams to have appropriate product knowledge for the daily operation across all local and international campuses such as Cyberjaya, Kuching, Botswana, Lesotho, Swaziland, Sierra Leone., Able to conduct business scoping with business/department users and develop business requirements for sign off., Interact with project manager and developers to ensure the system is properly implemented as per requirements., Energetically follow-up on user problems, and provide status updates, solutions and feedback to end-users while problems are being investigated and resolved., Analyse business issues and recommend best practices to streamline operations.
• Senior ERP Consultant, EKKLESIA SOLUTIONS SDN BHD, ICT, PJ, 12/2017, 07/2019, Engage with clients, gain understanding of requirements and processes and provide solutions through meetings and discussions., Execute functional tests and configuring the system with key user., Strong interface with users, gather requirements, identify the needs and provide appropriate support & solution effectively., Provide end-users support and troubleshoot issues across all campuses via global support ticket system and phone calls., Undertake user acceptance testing (UAT) and conduct system walk through on existing and new features., Conduct end-users training on-site and off-site as and when required.
• Senior Assistant Consultant, CENSOF HOLDINGS BERHAD, PLC, PJ, 05/2015, 11/2017, Perform Business Requirement Studies (BRS) at customer's sites., Manage full life cycle of design and testing phases., Prepare all related documentation such as Implementation Paper, Training Materials, and Requirement Analysis Document (RA) and other related documentation., Involved in implementation of the financial systems such as multiple functional areas such as GL, AR, AP and others in a customer-facing environment., Post Implementation follow-up with client., Parameter Settings & Configuration of the proposed product., Conduct hand holding session with customer during Parallel Run and Live Run., Conduct User Acceptance Training (UAT) & Key User Functional Training (KUT)., Other assignments as and when requested by the immediate supervisors.
• SAP Financial Analyst, HEWLETT-PACKARD (M) SDN BHD (HP GLOBAL CENTRE CYBERJAYA), MNC, CYBERJAYA, 02/2013, 03/2015, Providing the first level support issues rose by end users & helps to resolve problems., Preparing configuration documents, end user training documents and give training to the end users as required., Providing daily support & trouble shoot the problems & assist month end closing activities., Supporting and responsible for handling tickets raised by end user.
• Analyst cum Account Assistant, KONG & CO, ACCOUNTING FIRM, IPOH, 02/2012, 01/2013, Accountable for the preparation of full set of accounts for clients of Kong & Co., Responsible for checking and capture all the invoices such as sales, purchases, staff salary payments, staff expenses claim, and key-in them to accounting system to ensure that all payments made are accurate and valid and supporting documents are attached., Maintains and makes necessary adjustments to various records such as journals, payroll time reports, or property records and verifies amounts and codes on various forms for accuracy.