Hariharan GANESAN
JOHOR BAHRU
Summary
Dedicated Service Assistant skilled in customer care, cash handling, and team coordination. Manages busy service periods and resolves complaints while ensuring accurate transactions. Supports day-to-day operations with a strong focus on guest relations and high service standards. Collaborates effectively with staff to enhance guest satisfaction and personalise dining experiences.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Service Assistant
Marina Bay Sands hotel
bayfront, singapore
10.2023 - Current
- Processed payments from customers, returning accurate change and issuing receipts for transaction tracking purposes.
- Maintained excellent customer satisfaction by delivering service with a smile and proactively dealing with requests.
- Maintained excellent customer satisfaction by going the extra mile to answer requests and assist with needs.
- Took and processed payments for goods and services using POS devices.
- Handled customer complaints with empathy and professionalism, working towards satisfactory resolutions.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Created a positive first impression by greeting new customers and providing immediate support. and offered immediate seating assistance.
- Delivered exceptional customer service by explaining maintenance procedures and addressing queries.
- Provided assistance with packing and wrapping purchases, ensuring items were secure for transportation.
- Suggested menu items and related beverages matching guest preferences.
- Documented customer orders, calculated bills and processed payments.
- Followed waste disposal procedures in disposing of harmful or hazardous substances to prevent injury or harm to staff or clients.
- Organised regular team meetings to discuss targets, performance, and strategies for service improvement.
- Developed and implemented standards and procedures to guide staff activities.
- Monitored and evaluated staff performance, offering constructive feedback for improvement.
Floor Runner
Fraser place hotel singapore
singapore, singapore
02.2022 - 11.2022
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
Warehouse Assistant
Rainbow.SDN.BHD
JOHOR BAHRU, malaysia
03.2021 - 12.2021
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Maintained cleanliness and organisation of warehouse to support smooth workflow.
Room Service Attendant
avilion port dickson resort
negeri sembilan, malaysia
09.2018 - 01.2021
- Delivered room service orders promptly to guests, maintaining high standards of hospitality and efficiency.
- Responded to guest enquiries and requests with professionalism and courtesy, enhancing their stay experience.
- Coordinated with front desk staff to update on room status for check-ins and check-outs.
- Cleaned guest rooms and changed linen to high standards.
- Participated in periodic deep cleaning projects to maintain the highest level of room hygiene.
- Maintained cleanliness and organisation in work areas, adhering to health and safety regulations.
- Handled guest complaints regarding room service, offering prompt resolutions to ensure their comfort and satisfaction.
Sales Promoter
paradigm mall
JOHOR BAHRU, Malaysia
04.2017 - 04.2018
- Engaged with customers on sales floor, providing product knowledge and advice to facilitate purchase decisions.
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Maintained a clean and organised promotional space, ensuring a positive shopping environment.
Education
SPM - SPM
SMK MENENGA KEBANGSAAN SIMPANG BEKOH
SMK SIMPANG BEKOH, KAMPUNG SIMPANG BEKOH, 77100 J 01-2017
Certificate of Higher Education - HOTEL MANAGEMENT
EAST WEST INTERNATIONAL COLLEGE
DATARAN SENTRAL01-2017
Skills
- Customer service
- Complaint resolution
- Guest relations
- Team coordination
- Supply stocking
- Order taking
- Food safety
- Cash handling
- Table service
- Patience under pressure
- Manual handling
- Takeaway order preparation
- Table setting arrangements
- Order processing
- High-volume dining
- Cleaning and sanitation
- Health and Safety regulations
- Food and wine pairing recommendations
- Shift coordination
- Teamwork
- Event setup
- Opening and closing procedures
- Patience and tolerance
- Glass polishing
- Bar service
- Kitchen deep cleaning
- Special event catering
Languages
English
Advanced
C1
Tamil
Proficient
C2
Malay
Proficient
C2
Chinese (Mandarin)
Advanced
C1
Timeline
Service Assistant
Marina Bay Sands hotel
10.2023 - Current
Floor Runner
Fraser place hotel singapore
02.2022 - 11.2022
Warehouse Assistant
Rainbow.SDN.BHD
03.2021 - 12.2021
Room Service Attendant
avilion port dickson resort
09.2018 - 01.2021
Sales Promoter
paradigm mall
04.2017 - 04.2018
SPM - SPM
SMK MENENGA KEBANGSAAN SIMPANG BEKOH
Certificate of Higher Education - HOTEL MANAGEMENT
EAST WEST INTERNATIONAL COLLEGE