Hari Kumaran
Desktop Support Engineer
Bukit Mertajam
Summary
Seeking a position that leverages my knowledge and skills while allowing for continuous growth and exploration. As a part-time bachelor's degree student, I am eager to gain new experiences and insights. With a background in IT executive roles at AIMST University, DHL Express, and currently with INDIUM CORPORATION, I bring strong technical expertise and a commitment to excellence. I am adaptable, proactive, and keen to contribute positively to any operational challenge.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
IT SUPPORT ENGINEER
Indium Corporation
8 2023 - Current
- Providing first and second level of IT support to the Northern region of Indium Corporation
- Main facilities which taken care was MYP 2 BATU KAWAN, TECHUB QUEENSBAY PENANG, PEN - GTW LOGISTIC FACILITY
- Ensuring high availability in day-to-day operations by providing technical assistance in supporting all incidents related to: Desktop/Laptop, OS and Application, Printer and Peripherals, Approved mobile unit, User credential and access, Local Area Network
- Escalate issues according to department
- Ensure company networks stability
- Conduct consistent network backup operations
- Set up new user's accounts and profiles and deal with password issues (AD, E-Mail, VPN, etc.)
- Maintain proper records of assets, software licenses, procedural documentations, and reports
- Undertake scheduled maintenance and upgrades of computer systems & networks
- To plan contingency and support robustness from users IT support perspective
- To deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software
- To provide the user with basic training to utilize the PC or operations equipment and avoid future problems
- To respond to requests for equipment set up for meetings and presentations
- To provide PC and peripheral set up support to country projects with an IS element
- To plan contingency and support robustness from users & VVIP IT support perspective
- To evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and DHL environment
- Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately
- Provide level 2 support for technical escalation
- Maintain proper documentation on Software and Hardware Inventory
- To manage onsite computer room facilities, liaise with Vendor for schedule maintenance onsite Server Admin and liaise maintenance with Vendor
- Primary contact for onsite Network and connectivity escalation
- To manage onsite IT Infrastructure, liaise with Vendor for Schedule maintenance
- Primary contact for onsite escalation
- To provide technical support for the country intranet server, proxy server and email server plus any other server providing shared services.
DESKTOP ENGINEER
DH EXPRESS SDN. BHD.
01.2021 - 12.2022
- Providing first and second level of IT support to the Northern region of DHL express
- Main facilities which taken care was DHL EXPRESS IPOH, BATUKAWAN, PENANG BAYAN LEPAS, PENGTW airport logistics
- Ensuring high availability in day-to-day operations by providing technical assistance in supporting all incidents related to: Desktop/Laptop, OS and Application, Printer and Peripherals, Approved mobile unit, User credential and access, Local Area Network
- Escalate issues according to department
- Ensure company networks stability
- Conduct consistent network backup operations
- Set up new user's accounts and profiles and deal with password issues (AD, E-Mail, VPN, etc.)
- Maintain proper records of assets, software licenses, procedural documentations, and reports
- Undertake scheduled maintenance and upgrades of computer systems & networks
- To plan contingency and support robustness from users IT support perspective
- To deploy and commission new notebook, IT peripherals, including the installation of operating systems and other software
- To provide the user with basic training to utilize the PC or operations equipment and avoid future problems
- To respond to requests for equipment set up for meetings and presentations
- To provide PC and peripheral set up support to country projects with an IS element
- To plan contingency and support robustness from users & VVIP IT support perspective
- To evaluate new Technology innovation, conduct POC tests & recommend best fit according to business requirement and DHL environment
- Provide break fix desktop related issues or interim solution if problem cannot be fixed immediately
- Provide level 2 support for technical escalation
- Maintain proper documentation on Software and Hardware Inventory
- To manage onsite computer room facilities, liaise with Vendor for schedule maintenance onsite Server Admin and liaise maintenance with Vendor
- Primary contact for onsite Network and connectivity escalation
- To manage onsite IT Infrastructure, liaise with Vendor for Schedule maintenance
- Primary contact for onsite escalation
- To provide technical support for the country intranet server, proxy server and email server plus any other server providing shared services.
Level 1 Technical Support Executive
AIMST UNIVERSITY (ADAPTIVE SOLUTIONS)
01.2017 - 03.2021
- Assist customers and staff with technical issues via email, live chat, and telephone
- Testing and implementing new released software in the University
- Troubleshooting and Repairing support devices such as android CFON_64 & SMART CARD READER
- Trained admin staffs in the use of SIMS products
- Daily Monitoring on system performance
- Sending report to developers for the higher-level support
- Research issues on various computer system and databases to resolve issue and complaints
- System server maintenance
- Preparing new SOP for newly released Software's products and apps
- Preparing Monthly Report.
Education
Bachelor of Information Technology in MOBILE COMPUTING - Bachelor Information Technology
OPEN UNIVERSITY MALAYSIA
Seberang Jaya, 07 10.2020 - 04.2024
Skills
- Comprehensive problem-solving abilities
- Troubleshooting proficiency
- Exceptional Listening, convincing and negotiating skills
- Willingness to learn
- Good in writing and communication skills
- Good time management skills with ability to prioritize effectively and work to deadlines
- Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
- OPERATING SYSTEM
- WINDOWS XP/7/8/10
- LINUX (FEDORA/UBUNTU/OPEN SUSE)
- ANDROID/IOS
- Repair, maintenance services and parts replacement on desktops and laptops (Dell, Asus, Lenovo, Hewlett Packard, Toshiba)
- Laptop / PC formatting
- Configuration of Bluetooth and WLAN
- Basic Network configuration and troubleshooting for router, DHCP & DNS
- APPLICATIONS troubleshooting & Installation (IOS, ANDROID & WINDOWS)
- Troubleshooting and installation for scanners, printers, webcams, optical drives, and modems
- Troubleshooting for Hard Drives
- Experience in Microsoft applications (office, excel, access, PowerPoint, office 365)
- HTML, CSS, BOOTSTRAP
- Customized video creation
- Experienced in photoshop
- Network Cabling
- Database Management
- Documentation
- Experience in mobile repairing
- Performing tests and evaluations on new software and hardware
- Hard Disk Data Recovery
Willingtorelocate
Batu Kawan, Penang, Kedah
Timeline
DESKTOP ENGINEER
DH EXPRESS SDN. BHD.
01.2021 - 12.2022
Bachelor of Information Technology in MOBILE COMPUTING - Bachelor Information Technology
OPEN UNIVERSITY MALAYSIA
10.2020 - 04.2024
Level 1 Technical Support Executive
AIMST UNIVERSITY (ADAPTIVE SOLUTIONS)
01.2017 - 03.2021
IT SUPPORT ENGINEER
Indium Corporation
8 2023 - Current
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