Haresh Haridass
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Operations Manager
Cove Circuit
11.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Service Executive
Gamers Hideout
08.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Event Manager
Sony PlayStation
11.2018 - 3 2019
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Streamlined event planning processes by implementing efficient project management strategies.
Education
Bachelor of Business - Banking And Finance & Financial Risk Analysis
Victoria University
Sunway City 02.2022 - 09.2024
Skills
Adaptable
Fast Learning
Critical Thinking
Collaborative
Verbal & Written Communication
Project Managing
Leadership
Teamwork
Attention to detail
Ability to prioritize
Ability to prioritize
Personal Information
- Date of Birth: 07/11/2001
- Gender: Male
- Nationality: Malaysia
References
Ben (Chief Operating Officer) (Cove Circuit) - 0176858766
Nash (Head of Customer Service) (Gamers Hideout) - 0176376667
Viusti (Head of Marketing) (PlayStation Singapore) - 0184746743
Languages
Tamil
Native language
English
Proficient
C2
Malay
Proficient
C2
Timeline
Operations Manager
Cove Circuit
11.2023 - Current
Customer Service Executive
Gamers Hideout
08.2022 - 11.2023
Bachelor of Business - Banking And Finance & Financial Risk Analysis
Victoria University
02.2022 - 09.2024
Event Manager
Sony PlayStation
11.2018 - 3 2019
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