Summary
Overview
Work History
Education
Skills
Travelling Status
Position Sought
Department Sought
Personal Information
Education Level
Timeline
Generic
Haree Haran Raman

Haree Haran Raman

Customer Service
Batu Caves, Selangor,10

Summary

To find a stimulating and challenging role in hospitality where I can use my excellent interpersonal, management and leadership skills to make a positive contribution and confidently lead a team.

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
3
3
Languages

Work History

Front Office Supervisor

Palace Hotel Kuala Lumpur
Kuala Lumpur, Kuala Lumpur
05.2022 - Current
  • Company Overview: The 2Star hotel with 83rooms which categories with Superior, Deluxe, Family and Suite rooms with standard hotel facilities and amenities. There is in-house restaurant in the hotel and 30 staff members.
  • Posts room charges and taxes to guest accounts
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to system.
  • Prints up and files reservations for the next business day.
  • Verifies that room rates are correct and posts those rates to guest accounts.
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
  • The 2Star hotel with 83rooms which categories with Superior, Deluxe, Family and Suite rooms with standard hotel facilities and amenities. There is in-house restaurant in the hotel and 30 staff members.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
  • Coached employees through day-to-day work and complex problems.

Front Office Assistant

Palace Hotel Kuala Lumpur
11.2013 - Current
  • Company Overview: The 2Star hotel with 83rooms which categories with Superior, Deluxe, Family and Suite rooms with standard hotel facilities and amenities. There is in-house restaurant in the hotel and 30 staff members.
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Register & process guests and their assigned rooms
  • Answer questions and address complaints
  • Accommodate guest requests
  • Communicating with hotel staff on the status of guest rooms
  • Handling cash payments
  • The 2Star hotel with 83rooms which categories with Superior, Deluxe, Family and Suite rooms with standard hotel facilities and amenities. There is in-house restaurant in the hotel and 30 staff members.

Front office

Macktz hotel Comfort Inn Kuala Lumpur
03.2013 - 11.2013
  • Company Overview: The budget hotel with 43 room's
  • Cash payments
  • Register & process guests and their assigned rooms
  • The budget hotel with 43 room's

Store Keeper

TASENG MARKETING SDN.BHD
12.2012 - 03.2013
  • Inventory management
  • Issuing and receiving stock
  • Keep the store clean
  • Maintain catalogues of available stock items
  • Maintain health and safety regulations
  • Arranged products on shelves and in cabinets to maximize space utilization by number.
  • Resolved of purchase order variances by following up with vendors on overdue purchase orders.

Education

Hospitality Management - Hospitality Management, Studies-Hotel Operations, Revised, Customer Service Skills

Sek Menengah Seri Selayang
Seri Selayang
01.2025 - 10.2025

Skills

  • Microsoft Office

  • Microsoft Excel

  • Word

  • Issue handling

  • Front desk operations

  • Office administration

  • Data entry

  • Computer skills

  • Filing

  • Mail handling

Travelling Status

  • Motor bike
  • Car

Position Sought

Permanent position

Department Sought

  • Front Office
  • Customer Service

Personal Information

  • Date of Birth: 10/18/95
  • Nationality: Malaysian

Education Level

Secondary

Timeline

Hospitality Management - Hospitality Management, Studies-Hotel Operations, Revised, Customer Service Skills

Sek Menengah Seri Selayang
01.2025 - 10.2025

Front Office Supervisor

Palace Hotel Kuala Lumpur
05.2022 - Current

Front Office Assistant

Palace Hotel Kuala Lumpur
11.2013 - Current

Front office

Macktz hotel Comfort Inn Kuala Lumpur
03.2013 - 11.2013

Store Keeper

TASENG MARKETING SDN.BHD
12.2012 - 03.2013

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Haree Haran RamanCustomer Service