Hardep Singh
Customer Service
Klang,10
Summary
Dynamic customer service professional with proven conflict resolution skills at Hanson Global Freight Sdn Bhd. Adept at enhancing customer satisfaction and loyalty through effective communication and relationship building. Recognized for increasing sales and fostering team collaboration, while maintaining a focus on quality and safety in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Customer Service Representative
Hanson Global Freight Sdn Bhd
Klang, Selangor
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Caring Pharmacy
Klang, Selangor
11.2021 - 08.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Crew Leader
Golden Screen Cinemas
Klang, Selangor
01.2018 - 10.2021
- Trained employees in time management and proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Monitored team members to verify work quality and address concerns.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Education
Diploma - Business Studies
Peninsula College
Klang, Selangor, Malaysia 09.2018 - 05.2020
Skills
Customer service
Customer relationship management (CRM)
Team collaboration
Customer relations
Adaptability and flexibility
Call management
Communication skills
Sales support
Product knowledge
Conflict resolution
Customer service
Timeline
Customer Service Representative
Hanson Global Freight Sdn Bhd
09.2022 - Current
Sales Assistant
Caring Pharmacy
11.2021 - 08.2022
Diploma - Business Studies
Peninsula College
09.2018 - 05.2020
Crew Leader
Golden Screen Cinemas
01.2018 - 10.2021
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