HAQIEM EKRAM BIN HAMDAN

• Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
• Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
• Followed all traffic regulations diligently, minimizing accidents and upholding the company''s reputation for safe transportation services.
• Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
• Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.

• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Streamlined internal processes for improved efficiency and productivity within the agency.

1. Performing daily checks such as drilling and buffing the products

2. Must archive the KPI like 200pcs and above in day

3. To monitor and control machinery, tools to streamline operation while ensuring quality and safety