Hao Zhe Cheah
Bachelor In Marketing And Business Management
Bandar Puchong Jaya, Selangor
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Red Dino Sdn. Bhd
03.2021 - 06.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Built and maintained strong client relationships to drive business growth.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Developed and delivered presentations to key customers to position products and services.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Supported sales and reporting for large and medium-sized accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Analyzed key competitors to respond to competitive threats.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Part Time Tuition Teacher
Cheah Tuition Centre
01.2019 - 12.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelor of Marketing And Business Management - Marketing
Segi College Subang Jaya
Subang Jaya, Selangor, Malaysia 04.2001 -
Skills
Key Account Management
Client Relationship Building
Account Management
Business Development
Sales tactics
Client Needs Assessment
Services optimization
Relationship selling
Teamwork and Collaboration
Team Collaboration
Excellent Communication
Problem-solving abilities
Analytical Thinking
Multitasking Abilities
Self Motivation
Adaptability and Flexibility
Problem-Solving
Decision-Making
Effective Communication
Time Management
Reliability
Languages
Mandarin
Native language
English
Upper intermediate
B2
Malay
Intermediate
B1
Timeline
Key Account Manager
Red Dino Sdn. Bhd
03.2021 - 06.2024
Part Time Tuition Teacher
Cheah Tuition Centre
01.2019 - 12.2020
Bachelor of Marketing And Business Management - Marketing
Segi College Subang Jaya
04.2001 -
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