

Dynamic customer service professional with a proven track record at Fangwei Future, excelling in relationship management and educational services. Skilled in problem-solving and active listening, I achieved enrollment targets through effective cross-selling and maintained a 98% customer satisfaction rate at Fruitseeker, ensuring loyalty and trust.
Relationship Management: Served as the primary client contact, delivering exceptional service and cultivating long-term relationships with students and parents.
Educational Services Expertise: Advised clients on courses, programs, and learning plans, identified student needs, and recommended suitable educational solutions to support enrollment targets.
Identified client needs and cross-sold appropriate courses and supplementary learning programs to achieve enrollment and sales targets.
• Resolved high volumes of daily customer inquiries regarding fresh fruit quality, pricing, bulk orders, delivery schedules, and product availability.
• Delivered accurate, professional support to both retail and wholesale (B2B) clients, maintaining a 98%+ customer satisfaction rate across all interactions.
• De-escalated complex complaints (including product damage, delivery delays, and order discrepancies) with empathy and efficient resolution, preserving customer loyalty and reducing repeat issues.
• Collaborated with operations teams to address systemic service gaps, improving overall client experience for 20,000+ partner fruit stores.
Customer service
Problem-solving
Active listening
Product knowledge
Team building
Sales
Multitasking