I am a conscientious person with strong execution ability. Generally, I will set my own work goals and complete the workload in a specific time.
My ability is often recognized by those who work with me as a team. Therefore, I believe that the positive values in my personality for instance perseverance, enthusiasm, responsibility, and critical thinking, will work well with my future company to come up with innovation constantly, Thank you!
Hi, I’m
HAN MIN CHERNG
MASS COMMUNICATIONS AND PUBLIC RELATIONS
C018, TKT BAWAH BLK C PANGSAPURI SRI WIRA JLN UKAY PERDANA 2, 68000 AMPANG SELANGOR
Summary
Overview
12
years of professional experience
Work History
TDCX Kuala Lumpur
Administrative and Fulfillment Team Support
08.2022 - Current
Job overview
World-Class Airlines - FlyScoot Airlines Project
Responsibilities：
• Flight disruption notification via email and SMS
• Notification Callout's such as informing passengers of unavailability of pre-paid seats or meals or seeking volunteers in overbooking situation
• Navitaire and Salesforce queue management such as but not limited to recovering outstanding payment, monitoring of emails/ cases received from Krisflyer Support Email, China Support Email and Crew Reporting System
• Payment Posting and Reconciliation
• Refund requests validation and processing
• Interline booking support
• Provide call analysis for escalated cases and making any required outbound calls
• DSAT Survey Callouts
• Escalated Feedback and Complaints Handling (investigation handling)
• Airport' Ground Handling Agent support such as, but not limiting to creation Of NTI_/ FIM bookings, out-of-balance booking adjustment, watchlist verification
• Monitor Staff Travel Mailbox for creation of new booking/ rebooking requests
• Ad-hoc administrative tasks such as resending of itineraries, adding of e-ticket number and SSRs, reinstating of dropped bookings
• Any submission of necessary pax application form as per regulatory guidelines.
• Supervisory line support for Airport/ Ground Handling Agent and Airlines contact centre for last minute reservation related assistance
Klook Travel Technology Sdn BhdKuala Lumpur
<p > <i>Customer Experience Specialist</i><br> </p>
10.2019 - 05.2021
Job overview
Responsibilities：
*Assist customer to solve the tour issue
*Handling chat and email to solve the customer inquiry
*Communicate with the tour local operator and solve the customer tour issue
Achievement：
*Certificate of completion in present for 25th June 2020 by KLOOK in recognition completing SENIOR TRANING
Rock Records (M) Sdn Bhd
<p > <i>New Media Marketing Executive</i><br> </p><p > </p>
10.2017 - 02.2019
Job overview
Responsibilities：
*Arrange new content singles and album upload to streaming platform
*Follow up and double checking album released
*Tiger CECC event arrange with artist and manage stage performance
*YouTube channel upload video and claim arrangement
Kannal Solutions Sdn Bhd
<p > <i>Telemarketer </i><br> </p><p > </p>
10.2011 - 08.2016
Job overview
Responsibilities：
*Selling the Astor package to customers and solve customers issue
Achievement：
*The Top Performance Award 2011 Outstanding Performance Achievements On 2011
Star Planet Sdn Bhd
<p > <i>General Affairs And Marketing <br></i> </p><p > </p>
03.2014 - 05.2014
Job overview
Responsibilities：
*Concert front desk and background personnel
*Finishing copywriter
*Concert ticket processing
Education
Chinese Culture UniversityTaiwan, Taipei
Bachelor of Arts from Mass Communication Majoring Public Relations
2016.09 - 2017.05 (8 months)
University Overview
CGPA : 3.75 / 4
AVERAGE : 83.55
Certificate Of Achievement :
*In 2016, the foreign student scholarship of Chinese culture university was semi-exempted from two years
*1052 foreign student scholarship of the ministry of education won NTD $10,000
One World Hanxing College Of Journalism And Communications , Diploma In Public RelationsKuala Lumpur
High School Diploma
2012.09 - 2014.05 (1 year & 8 months)
University Overview
CGPA : 3.12 / 4
AVERAGE : 70.27
Certificate Of Achievement :
*Head Of The Activities Department Of The Student's Union From November 13, 2013 - August 27 , 2014 And Is Awarded This Certificate For His Dedicated Services .
*2013 Overseas Youth Multimedia Camp On October 11, 2013
Skills
Marketing promotion and planning
Timeline
Administrative and Fulfillment Team Support
TDCX
08.2022 - Current
Customer Experience Specialist
Klook Travel Technology Sdn Bhd
10.2019 - 05.2021
New Media Marketing Executive
Rock Records (M) Sdn Bhd
10.2017 - 02.2019
General Affairs And Marketing
Star Planet Sdn Bhd
03.2014 - 05.2014
Telemarketer
Kannal Solutions Sdn Bhd
10.2011 - 08.2016
Chinese Culture University
Bachelor of Arts from Mass Communication Majoring Public Relations
2016.09 - 2017.05 (8 months)
One World Hanxing College Of Journalism And Communications , Diploma In Public Relations
High School Diploma
2012.09 - 2014.05 (1 year & 8 months)
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