Haniz Nizar

• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Developed working relationships with internal and external customers while assisting with account management duties.

• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.

• Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
• Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
• Updated pricing, signage and displays to deliver accurate product information.
• Entered data into system and updated customer contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.
• Arranged meetings and appointments and updated records to assist management.
• Communicated with customers via phone to confirm appointment and respond to inquiries.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Completed yearly performance reviews for bakery staff employees and instituted wage increases for exceptional work.
• Oversaw bakery department, supervised staff and delegated daily tasks.
• Greeted customers, answered questions and provided great customer experiences.
• Received, logged and inspected shipments for quality and accuracy.
• Maintained inventory control and ordered supplies on monthly basis.
• Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
• Performed opening and closing duties for department.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Guaranteed all baked goods were cooked according to customers tastes and needs.

• Worked with loss prevention in monitoring shopper behavior.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Informed customers of current store promotions to encourage additional sales purchases.
• Increased sales by offering advice on purchases and promoting additional products.

• Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
• Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
• Scaled out and mixed ingredients according to recipes and procedures.
• Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
• Created new dessert items for seasonal and special events.
• Personalized creations for holidays, weddings, graduations, and personal events.
• Maintained well-organized mise en place to keep work consistent.

• Personalized creations for holidays, weddings, graduations, and personal events.
• Managed in-store, pick-up orders and catering needs.
• Oversaw purchasing, storage, and use of kitchen supplies.
• Maintained well-organized mise en place to keep work consistent.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Created unique daily specials to drive business growth.
• Cycled menus to keep offerings fresh and interesting for customers.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Cleaned and maintained kitchen equipment and oven.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

CGPA 3.33

CGPA 3.36