Haniza Nordin

Job responsibilities.

Sales management.

• Based on the monthly target issued by the headquarters, manage the store's sales and profit indicators.
• Track the performance, and regularly conduct data analysis and improvement.
• Control costs and maintain a sensitive analysis of competing products.

Store management.

• Pay attention to the shopping environment and store safety before and after the store, and effectively manage the safety of the store's assets.

Product management.

• Responsible for inventory management, including daily inventory checks and product expiration date checking.
• Develop a loss prevention plan to reduce store losses.
• Analyse store product data to plan improvements and increase sales.

Display management.

• Inspect and manage the display of goods according to the display standards, supervise the implementation of store display work, and provide feedback on problems.

Training management

• Responsible for the training and ensuring service management of store personnel, managing customer service feedback, and flexibly handling customer complaints to maintain brand image.

Financial management

• Follow up and deal with the payment and tax work in the store
• Supervise the security of the payment and self-inspection of the store
• Formulate anti-theft measuresto supervise the implementation ofthe store

7. Personnel management:

• Responsible for the selection, use, teaching, and retention of store employees.
• Ensure the staffing of the store and the construction of the store personnel echelon, timely training the company's standards and systems to the store staff.
• Supervise the implementation of the work, timely summary, feedback, and optimisation suggestions.

Recruitment and Training new retail staffs

• Source, recruit, and interview store staff.
• Attend the career fair together with the HR teams.
• Train new staff, prepare new staff onboarding.

• -Responsible for providing sales & stock reports, best & worst sellers, location-wise quantities of stocks, and aging stocks.
• -Plans and communicates store goals (Sales & KPIs) with my team to deliver the results.
• -Identify and act on opportunities to grow my store KPIs and brand contribution.
• - Communicate with the visual team regularly to review store performance and align on actions.
• -Work with field VM and department managers to execute the brand direction to deliver store experience and solutions for my customers.
• -Responsible for the visual merchandise setup for every concept, especially the big idea, key outfit, and supporting style according to the VM Directive.
• - I have managed 4 stores during my time at Cotton On, including Cotton On First Avenue, Cotton On Aeon Mall, Cotton On Design Village Mall, and Cotton On Sunway Carnival Mall.
• -Fully involved in the setup of new stores such as Cotton On Aeon Alma and Cotton On Sunway Carnival.
• -Check on correct price points, bestsellers, and value to ensure they are always visible on the shop floor.
• -Check the inventory periodically to make sure the correct goods are in there at the correct time and request stock replenishment from the DC when needed.
• - Handling price, damaged and waste products, controlling shrinkage, clearing the non-moving stock, and supporting stock accuracy.
• -Initiate markdown on a fortnightly basis.
• -Monitor all areas of store operations and take proper action to ensure company standards are maintained.
• -Identify and eliminate wasteful practices/non-value-added processes.
• -Encourage and develop the latest ideas while being receptive to those given by the store team/staff.
• -Responsible for hiring, interviewing, staff scheduling, attendance discipline, staff performance, giving feedback, counseling & people development.
• -Provide customer service on the sales floor during trade hours and respond to customer complaints in a professional and effective way.
• -Organize and conduct stock counts to ensure the physical stock level corresponds with the computerized records.
• -Report to Management on all cases of cash, stock discrepancy, any other form or loss or damages to the assets of the company.

• -Responsible for providing sales & stock reports, best & worst sellers, location-wise quantities of stocks, aging stocks.
• -To make sure the store window always looks clean, fresh & neat.
• - Communicate with the visuals team regularly and monitor the sales of the item displayed in a hot spot.
• - Check for correct price point, bestsellers, great value and to ensure it should always be visible on the floor.
• - Check the inventory periodically to make sure the correct goods are there at the correct time.
• - Handling price, damaged and waste products, controlling shrinkage, clearing the non-moving stock and maintaining stock accuracy.
• - Initiate markdown on a fortnightly basis.
• - Monitor all areas of store operations and take appropriate action to ensure company standards are maintained.
• - Identify and eliminate wasteful practices and non-value-added processes.
• - Encourage and develop new ideas while being receptive to those given by the store team.
• - Responsible for staff's scheduling, attendance discipline, monitoring staff's performance & counseling.
• - Assist in providing customer service on the sales floor during trade hours.
• - Assist in opening/closing a store and ensure only authorized personnel hold keys to the store.
• - Ensure daily cash collections are deposited into the company account by the next working day.
• - Organize and conduct stock counts to ensure the physical stock level corresponds with the computerized records.
• - Report immediately to Management on all cases of cash and stock discrepancy as well as any other form or loss or damages to the assets of the company at the store.
• - Responsible for preparing roaster duties for staff, payroll and petty cash.

• -Responsible for arranging trucks for Schenker (previously Bax Global), Sony, DHL, Andow, Global Freight, UG Freight etc.
• -Responsible for billing all the customers according to areas (Singapore, Johor, Bukit Kayu Hitam, Penang, Kuala Lumpur) and trucks category(1 ton, 2 ton & 40 footers)

• -Responsible for processing Dell shipment requested by the planner and handing it over to the material handler for picking and wrapping. Must ensure shipment is ready and arrive at Dell production according to time given (45 minutes to 1 hour) and trucks arrangement for the delivery.
• -Responsible for processing and arranging shipment to Singapore, China etc.

• -Maintain good guest relations and provide information required by house guests.
• -Blocked rooms for the next day's arrival according to category request for FIT and groups.
• -Prepare a report and forecast for all the department heads for the daily briefing.
• -Conduct a morning briefing and update the staff about the latest event going on, in-house promotions.
• -Responsible for all front office staff and monitoring their working attitude, responsibility and attendance. There was a consultation if they found the staff having problems related to work.
• -Did floor checks during the night shift with security and maintenance department to ensure everything was in order.
• -Check the room rates for all occupied rooms to ensure the rates are correct and no variances before running the Night audit report.

• -Check In (Register), Check Out (Cashier) and make reservations for guests.
• -Handle groups check in (Taiwanese, Korean, European and Governments).
• -Ensure rooms are blocked accordingly to the category request and ready before guests check in.
• -Ensure room charges, F & B and miscellaneous items consumed are billed accordingly before guest check out.
• -Attend to in-house guest request, booked flight tickets and activities (Island Hopping, Pulau Payar Trip, Jungle Tracking etc.)

• - Key in data for all parts and order.
• - Process documentation and clerical job.