Summary
Overview
Work History
Education
Skills
Personal Information
References
Languages
Timeline
Generic
HANIZA AKMA BT HAIDZIR

HANIZA AKMA BT HAIDZIR

Kuantan

Summary

Dynamic professional with extensive experience as Assistant Branch Manager at Klinik As Salam, excelling in employee training and conflict resolution. Proven track record in optimizing workflows and enhancing customer service, ensuring compliance and operational efficiency. Proficient in Microsoft Office, with strong leadership skills that foster team development and drive success.

Overview

11
11
years of professional experience

Work History

ASSISTANT BRANCH MANAGER

KLINIK AS SALAM
KUANTAN,PAHANG
06.2021 - Current
  • Provided training to new employees on company policies and procedures.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Recruited new staff members through job postings and conducting interviews.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Coordinated work schedules for clinical staff and doctors, improving workflow efficiency.
  • Maintained seamless clinic operations to support high-quality patient services.

PEMBANTU KESIHATAN

ONE STOP NURSING HOME CARE
KUANTAN,PAHANG
03.2019 - 06.2021
  • Managed clothing and provided care for elderly and patients in need.
  • Executed wound cleaning procedures for elderly individuals.
  • Administered medications to elderly and patients according to prescribed schedules.
  • Replaced feeding tubes and urinary catheters for patients and elderly residents.

QUALITY CONTROL(QC) & LOGISTIC

WANAIN MAJU RESOURCES
RAWANG,SELANGOR
08.2017 - 01.2019
  • Maintained optimal condition of stock and storage facilities.
  • Recorded all stock movements and submitted reports to management.
  • Monitored product development processes within production team.
  • Ensured quality of incoming stock and raw materials.
  • Contributed to product output, specifically in perfume packaging processes.
  • Facilitated smooth production operations despite employee absences.
  • Verified adequate supply of packaging materials for specific periods and demands.

OPERATOR PENGELUARAN & RECEIVING WAREHOUSE

L&S COSMETICS AND TOILETRIES (M) SDN BHD
RAWANG,SELANGOR
09.2014 - 12.2015
  • Streamlined packaging operations to enhance efficiency.
  • Systematically organized raw materials received from suppliers for operational ease.
  • Ensured orderly arrangement of packaged product boxes for tidy presentation.
  • Documented and monitored stock movement in and out of warehouse.

Education

SPM -

Sekolah Menengah Kebangsaan Seri Damai
Kampung Seri Damai Kuantan
01.2011

PMR -

Sekolah Menengah Agama Al - Wosto
Kampung Berhala Gantang, Temerloh
01.2009

UPSR -

Sekolah Kebangsaan Jaya Gading
Kampung Seri Damai, Kuantan
01.2006

Skills

  • Microsoft Office proficiency
  • Spreadsheet management
  • Presentation design
  • Employee training
  • Customer service
  • Staff recruitment
  • Performance monitoring
  • Conflict resolution
  • Leadership development
  • Workflow optimization

Personal Information

  • ID Number: 941020-06-5034
  • Age: 31
  • Date of Birth: 10/20/94
  • Gender: Perempuan
  • Nationality: Malaysia
  • Marital Status: Berkahwin
  • Religion: Islam

References

  • SITI ZANARIAH BINTI MOHAMMAD IKHSAN,

Admin Wanain Maju Resources, 013-3448024, No. 53-G, Jalan Adenium 2G/6, Pusat Perniagaan Adenium Sek BB5, Bukit Beruntung, Selangor, 48300

  • SITI NUR INTAN FARRISYA BINTI AHMAD FUZI (No Tel: 011-12886229)

Human Resources L&S Comestics and Toiletries (M) Sdn Bhd,  No. 8, Jalan Jasmin 5, Bukit Beruntung Industrial Park, Rawang, Selangor, 48300

  • AMIRAH AMANINA BINTI TALIB (No Tel: 010-9002540)

  Branch Manager Klinik As Salam Indera Mahkota 7/5 Bandar Indera Mahkota, Kuantan,Pahang. 

Languages

Malay
First Language
English
Upper Intermediate (B2)
B2

Timeline

ASSISTANT BRANCH MANAGER

KLINIK AS SALAM
06.2021 - Current

PEMBANTU KESIHATAN

ONE STOP NURSING HOME CARE
03.2019 - 06.2021

QUALITY CONTROL(QC) & LOGISTIC

WANAIN MAJU RESOURCES
08.2017 - 01.2019

OPERATOR PENGELUARAN & RECEIVING WAREHOUSE

L&S COSMETICS AND TOILETRIES (M) SDN BHD
09.2014 - 12.2015

SPM -

Sekolah Menengah Kebangsaan Seri Damai

PMR -

Sekolah Menengah Agama Al - Wosto

UPSR -

Sekolah Kebangsaan Jaya Gading

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