HANI IZZATI BINTI AHMAD ZAKUAN
Rawang, Selangor
Summary
Skilled in multitasking, cash management, and financial reporting, I hold a Bachelor's degree in Hospitality and Tourism Management from Management and Science University. I have successfully transitioned into the finance sector within the hospitality industry at Hyatt House Kuala Lumpur, where I serve as an Account Assistant. In this role, I excel in cash application, ensuring accuracy in daily sales reporting, and managing accounts receivable effectively. My expertise also encompasses internal auditing and supervising goods reception, showcasing a versatile skill set that adds value to my team. With a strong commitment to precision and a passion for finance in the hospitality field, my education and professional experience pave the way for continuous growth and meaningful contributions to my organization.
Overview
7
7
years of professional experience
Work History
Account Assistant
Hyatt House
11.2023 - 12.2024
- I manage daily cash sales and prepare comprehensive sales reports, ensuring accurate monitoring of total sales. My responsibilities include handling accounts receivable tasks such as billing, invoicing, account reconciliation, discrepancy resolution, cash application, payment posting, generating financial reports, monitoring payments, and following up on overdue accounts. I conduct internal audits to verify alignment between credit card slips and postings and oversee the receipt of goods, including food supplies, housekeeping essentials, and engineering items. Additionally, I process invoices in Opera/PMS as well as Birchstreet and share soft copies with the GENPC team while monitoring AR aging for key city ledger accounts like Samsung Electronics, ICI Paints, Mont Kiara International School, Garden International School, and Ajinomoto. Alongside these tasks, I perform administrative duties such as managing correspondence emails, overseeing office supplies and inventory, and ensuring adherence to company policies and procedures.
Cashier Account
ANDALUSIA TRAVEL & TOURS
03.2023 - 10.2023
- I handle open receipts for customers, verify payments a month before their departure dates, and ensure all payments are completed to facilitate the issuance of flight tickets. Additionally, I update customer payment records and profiles in ATOM and Auto Account systems, providing assistance with any payment-related issues to ensure a smooth and efficient process.
General Cashier
Fourpoints by Sheraton
09.2022 - 02.2023
- I manage the collection, counting, and reconciliation of cash from various revenue streams, ensuring all cash receipts are accurately recorded and promptly deposited in the bank. My responsibilities include maintaining adequate cash levels for operational needs, such as managing petty cash and float accounts, as well as recording daily cash transactions in the accounting system. I prepare daily cash reports, reconcile discrepancies, and contribute to the preparation of financial statements by providing precise cash flow data.
Internship Trainee
Fourpoints By Sheraton
03.2022 - 08.2022
- I welcomed hotel guests with warmth and professionalism, ensuring an excellent first impression while addressing and resolving guest complaints promptly with effective solutions. My role included assisting guests as they entered and exited the property, providing detailed information about property amenities, services, operating hours, and local attractions. Additionally, I have experience supporting the Finance department in accounts receivable functions and assisting with dining reservation duties, showcasing my versatility and commitment to delivering exceptional service across various areas.
Internship Banquet Waitress
Sime Darby Convention Centre
03.2018 - 06.2018
- I oversee waitstaff to ensure efficient service and compliance with established standards while assisting in training new team members and providing ongoing support. My responsibilities include maintaining high levels of customer satisfaction by promptly addressing issues or complaints and coordinating with kitchen staff to ensure accurate and timely order delivery. I also manage event setups, arranging tables, chairs, linens, tableware, and decorations according to the event plan, and provide food and beverage service through plated, buffet, or drink service. After events, I handle the breakdown process, including cleaning and storing equipment.
Education
Bachelor Degree - Hospitality & Tourism Management
Management & Science University
Shah Alam, Selangor10.2022
Diploma - Hospitality & Tourism Management
Management and Science University
Shah Alam, Selangor09.2019
Skills
- Cash Management
- Financial Reporting
- Microsoft Office
- Customer Service Experience
- Account Reconciliation
- Accounts Receivable
- Autocount
- Birchstreet
- Opera/PMS
Hobbies
I am actively join tournaments and leagues in bowling. I also a member of Women's Bowling Club Kuala Lumpur
Languages
English
Bilingual or Proficient (C2)
Timeline
Account Assistant
Hyatt House
11.2023 - 12.2024
Cashier Account
ANDALUSIA TRAVEL & TOURS
03.2023 - 10.2023
General Cashier
Fourpoints by Sheraton
09.2022 - 02.2023
Internship Trainee
Fourpoints By Sheraton
03.2022 - 08.2022
Internship Banquet Waitress
Sime Darby Convention Centre
03.2018 - 06.2018
Diploma - Hospitality & Tourism Management
Management and Science University
Bachelor Degree - Hospitality & Tourism Management
Management & Science University
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