Hanafi Bin Musa
Agency Manager
Petaling Jaya
Summary
Proven leader in driving sales growth and developing agents, I excelled at BE Hijri Group by enhancing revenue through strategic sales initiatives and fostering a culture of accountability. Skilled in operations management and relationship building, my approach has consistently resulted in increased client satisfaction and team collaboration.
Overview
9
9
years of professional experience
Work History
Agency Manager
BE Hijri Group
01.2018 - Current
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Built a culture of accountability within the organization by establishing clear expectations for individual performance.
- Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
- Protected client and co-worker confidentiality, maintained data privacy and shariah compliance
Liaison Officer
Eastwoodpark Integrated Academy Sdn Bhd
01.2016 - 10.2018
- Supported organizational goals by facilitating the exchange of information among team members and departments.
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Sales Executive
Olympus Malaysia Sdn Bhd
01.2015 - 06.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Supported senior executives in negotiating contracts with key accounts, securing long-term business partnerships.
- Increased sales leads by conducting market research and identifying potential clients.
Education
Master of Science - Biomaterials
The University of Manchester
Manchester, United Kingdom12.2015
Bachelor of Engineering - Biomedical Engineering
Universiti Teknologi Malaysia
Johor Bahru, Johor, Malaysia09.2014
Skills
Relationship Building
Sales Growth
Agent Training
Agent Development
Operations Management
Travelling
I like to travel all over the world to get more experiences and explore
Timeline
Agency Manager
BE Hijri Group
01.2018 - Current
Liaison Officer
Eastwoodpark Integrated Academy Sdn Bhd
01.2016 - 10.2018
Sales Executive
Olympus Malaysia Sdn Bhd
01.2015 - 06.2015
Master of Science - Biomaterials
The University of Manchester
Bachelor of Engineering - Biomedical Engineering
Universiti Teknologi Malaysia