HANA ANATI BINTI MOHAMED YUSOF

Customer Interaction: Engage with customers in a courteous, empathetic, and professional manner, actively listening to their concerns, questions, and feedback.

Issue Resolution: Effectively troubleshoot and resolve customer problems, complaints, and inquiries, aiming for first-contact resolution whenever possible.

Product Knowledge: Develop a deep understanding of the company's products or services to provide accurate information and guidance to customers.

Communication: Communicate clearly and effectively with customers, conveying complex information in a simple and understandable manner.

Problem-Solving: Analyze customer issues to identify root causes and determine the best course of action for resolution, exercising sound judgment and problem-solving skills.

• Assist warehouse staff with placing new orders, scheduling pickups, or arranging for returns or exchanges, inputting relevant information into the courier company's system and coordinating with the warehouse staff to fulfill customer requests efficiently.
• Investigate and resolve customer complaints or concerns regarding lost or damaged packages, late deliveries, billing discrepancies, or any other issues, collaborating with the warehouse operations team as needed to facilitate resolution.
• Document customer interactions, including inquiries, complaints, resolutions, and any follow-up actions taken from HQ

Product Data Entry: Input product information, including descriptions, specifications, pricing, images, and other relevant details, into the e-commerce platform's content management system (CMS) or product information management (PIM) system accurately and efficiently.

Content Creation: Write compelling and informative product descriptions that highlight key features, benefits, and unique selling points to engage customers and drive conversions. Ensure that product content is optimized for search engines (SEO) by incorporating relevant keywords and metadata.

Image Management: Select and upload product images, ensuring high quality, consistency, and compliance with e-commerce platform guidelines and best practices. Edit and resize images as needed to optimize visual presentation and page loading speed.

Catalog Organization: Categorize products and create product hierarchies or taxonomies to facilitate navigation and search functionality on the e-commerce website, ensuring that products are correctly classified and tagged for easy discovery by customers.

Inventory Management: Monitor product availability and stock levels, updating product listings accordingly to reflect real-time inventory status and prevent overselling or out-of-stock situations. Coordinate with inventory control or warehouse teams to reconcile discrepancies and ensure accurate stock counts.

Price Monitoring: Regularly review and update product pricing information to reflect current promotions, discounts, or price changes, maintaining consistency across all channels and ensuring accuracy in pricing displayed to customers.

Content Optimization: Continuously optimize product content and listings to improve search visibility, conversion rates, and overall performance. A/B test different content elements, such as headlines, descriptions, and images, to identify strategies for enhancing product page effectiveness.

Content Planning: Collaborate with the marketing team to develop a content strategy for the company's blog. This may involve brainstorming topic ideas, identifying target audiences, and aligning blog content with the company's marketing goals and initiatives.

Topic Research: Conduct research to identify relevant and trending topics within the company's industry or niche. Explore keywords, customer pain points, and industry trends to generate ideas for blog posts that resonate with the target audience.

Content Creation: Write engaging and informative blog posts that provide value to readers and align with the company's brand voice and messaging. Craft compelling headlines, introductions, and body copy that captivate readers' attention and encourage them to continue reading.

SEO Optimization: Optimize blog content for search engines by incorporating relevant keywords, meta tags, and descriptive headings. Follow best practices for on-page SEO, including writing meta descriptions, optimizing image alt text, and interlinking related content within the blog.

Content Entry: Once blog posts are written and approved, enter the content into the company's content management system (CMS) or blogging platform. Format the content using the CMS's editor, including text formatting, image insertion, and embedding multimedia elements such as videos or slideshows.

Publishing and Scheduling: Publish blog posts according to the company's content calendar and publishing schedule.

• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
• Collaborated with senior management on new initiatives to build confidence.
• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Participated in workshops and presentations related to projects to gain knowledge.
• Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
• Responded to inquiries and engaged with followers to build community and support customer engagement.

• Edited and proofread drafts of articles and other documents.
• Managed competing deadlines with efficiency.
• Collaborated with team members on topic ideation to determine key buyer personas and goals.
• Organized material to research and complete writing tasks.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.
• Applied effective time management techniques to meet tight deadlines.
• Developed strong communication and organizational skills through working on group projects.
• Excellent communication skills, both verbal and written.
• Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
• Completed thorough research into assigned topics.
• Brainstormed ideas to create useful content for clients.
• Developed and pitched story ideas to editors.
• Studied and commented on current news and trends.
• Consulted with editors to shape story and eliminate any errors.

• Collaborated with other departments to establish cohesive laboratory operations.
• Contributed to accurate results by preparing samples and reagents for various tests.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Performed routine maintenance on lab equipment to ensure optimal functioning and longevity.