Hanaa Mohammed Alsyaghi
Customer Service
Selangor
Summary
I have strong interpersonal and time-management skills; I am versatile, diligent, resourceful, adaptable, and a dynamic team player and leader. I am an independent, self-motivated, technically proficient, and service-oriented professional with an extensive background in customer service and report writing. I am an ambitious and results-driven professional. In addition, I am able to work well with people from different backgrounds, show off excellent communication skills, and come up with sound conclusions in high-pressure situations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Secretary
Alyamenia School
Selangor
09.2018 - 06.2019
- Answer telephone and addresses caller questions and concerns.
- Transfers calls to proper individual and/or department as needed.
- Mails student report cards, school brochures, and other necessary forms.
- Welcomes visitors to the school and provides directions around the building as needed.
- Types up and contributes to school bulletin or newsletter.
- Assists in designing and drawing up promotional and informational materials for parents.
Customer Service Representative
Almaitami Pharma Company
Sanaa
01.2013 - 06.2017
- Maintained up-to-date knowledge of products and services.
- Handled customer calls and emails and responded to queries about services, product malfunctions, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Emailed international suppliers and coordinated business correspondence with management.
Education
Bachelor of Science - Computer Science And Programming
Sana'a University
Yemen 09.2007 - 06.2011
No Degree - ICDL (International Computer Driving License)
Abu-Ghazaleh
Sanaa 04.2001 -
No Degree - Chinese Language
TYUT University
China 04.2001 -
Skills
Keyboarding skills
[Type] data tracking
Assessment scheduling
Appointment Scheduling
Office administration
Business correspondence
Report writing
Reading and Swimming
Reading new books and articles is one of my favorite pastimes since it allows me to escape into another universe. It is a great way to learn new things and broaden my horizons. In addition to helping me maintain a healthy weight and stress level, swimming is a great form of exercise and a great stress reliever.
Timeline
Secretary
Alyamenia School
09.2018 - 06.2019
Customer Service Representative
Almaitami Pharma Company
01.2013 - 06.2017
Bachelor of Science - Computer Science And Programming
Sana'a University
09.2007 - 06.2011
No Degree - ICDL (International Computer Driving License)
Abu-Ghazaleh
04.2001 -
No Degree - Chinese Language
TYUT University
04.2001 -