Hanaa Mohammed Alsyaghi
Customer Service
Selangor
Summary
I have strong interpersonal and time-management skills; I am versatile, diligent, resourceful, adaptable, and a dynamic team player and leader. I am an independent, self-motivated, technically proficient, and service-oriented professional with an extensive background in customer service and report writing. I am an ambitious and results-driven professional. In addition, I am able to work well with people from different backgrounds, show off excellent communication skills, and come up with sound conclusions in high-pressure situations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Secretary
Alyamenia School
Selangor
09.2018 - 06.2019
- Answer telephone and addresses caller questions and concerns.
- Transfers calls to proper individual and/or department as needed.
- Mails student report cards, school brochures, and other necessary forms.
- Welcomes visitors to the school and provides directions around the building as needed.
- Types up and contributes to school bulletin or newsletter.
- Assists in designing and drawing up promotional and informational materials for parents.
Customer Service Representative
Almaitami Pharma Company
Sanaa
01.2013 - 06.2017
- Maintained up-to-date knowledge of products and services.
- Handled customer calls and emails and responded to queries about services, product malfunctions, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Emailed international suppliers and coordinated business correspondence with management.
Education
Bachelor of Science - Computer Science And Programming
Sana'a University
Yemen 09.2007 - 06.2011
No Degree - ICDL (International Computer Driving License)
Abu-Ghazaleh
Sanaa 04.2001 -
No Degree - Chinese Language
TYUT University
China 04.2001 -
Skills
Keyboarding skills
undefinedReading and Swimming
Reading new books and articles is one of my favorite pastimes since it allows me to escape into another universe. It is a great way to learn new things and broaden my horizons. In addition to helping me maintain a healthy weight and stress level, swimming is a great form of exercise and a great stress reliever.
Timeline
Secretary
Alyamenia School
09.2018 - 06.2019
Customer Service Representative
Almaitami Pharma Company
01.2013 - 06.2017
Bachelor of Science - Computer Science And Programming
Sana'a University
09.2007 - 06.2011
No Degree - ICDL (International Computer Driving License)
Abu-Ghazaleh
04.2001 -
No Degree - Chinese Language
TYUT University
04.2001 -
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