Hamzah Sumin

• Developing and administering human resources plans and procedures that relate to company personnel and in charge for the administration matters that includes:-

A, planning, organizing, and controlling the activities and actions of the HR department.

B, contributing to the development of HR department goals. objectives, and systems. These responsibility involve the following tasks:

- Implementing and revising a company's compensation program,

- Creating and revising job description

- Conducting annual salary surveys.

- Developing, analyzing, and updating the company's salary budget.

- Developing, analyzing, and updating the company's evaluation program.

- Developing, revising, and recommending personnel policies and procedures.

- Maintaining and revising the company's handbook on policies and procedures.

- Performing benefits administration.

- Maintaining affirmative action programs

- Overseeing recruitment efforts for all personnel, including writing and placing job ads.

- Conducting new employee orientations and employee relations counseling.

- Overseeing exit interviews.

- Maintaining department records and reports

- Participating in administrative staff meetings.

- Maintaining company directory and other organizational chart.

- Recommending new policies, approaches, and procedures.

• Recruitment:

1. Processing the work permit for expatriates.

2 Talent search through road shows, newspaper advertisements, social media, and web engines.

3. People profiling for selection process

4. Conduct interviews and summary report

• Training:

1. Identify suitable training modules for the entire staff,

2. Arrangement of training sessions - in house (talks, VMR, presentations, sharing knowledge), external (seminars, public programs, customized program)

3. Training activities records and report

• Staff benefit:

1. Manage medical claims, insurance and staffs' activities - gatherings, sports, CSR,

2. Involve in staff survey and monthly gathering

Recruitment:

1. Work with department managers in writing and placing job vacancy ads

2. Screening resumes, interviewing candidates and assist with hiring new employees

3. Conduct new employee orientations and safety training programs, ensuring all necessary forms and documents are completed

4. Set up necessary personnel files leaving the company

5. Providing them with pertinent and accurate information, notifying necessary health/insurance providers

Staff benefit:

1. Answer benefit question for managers and employees as well as assist with problem solving

2. Act as liaison between employees and insurance carries to solve problems and clarify benefit

3. Assist with annual renewal including enrolment procedures

4. Ensure the documentation is completed for any workers claim for hospitalization benefit

5. Conduct yearly staff survey, analysis and propose for improvement and changes where necessary based on the feedback received

General Admin:

1. Develop, extract, maintain and update key human resource metric and other workforce management data such as turnover, recruitment costs, demographic profiles, terminations, projected retirements and skills shortage

2. Apply fundamental business and human resource concepts to establish and maintain effective work relationship with managers, the corporation and the community, maintain professional competence, knowledge and skills necessary for the satisfactory performance of all assigned responsibility.

HUMAN RESOURCES:

a. Supervise the departmental standard of procedures for

Staff recruitment - Revise the procedure and policy of recruitment

Manage to reduce the processing time from 14 days to 7 days (non nursing category)

Training - Preparing the complete TNA process and procedure, including yearly budget and identifying the suitable out source training provider

- Liaise with medical institution and healthcare training provider to train staff in related matter

- Fulfill the yearly training hour requirement for nursing staff

• General administration - Managing the office stationery procurement, uniform, simple office maintenance, machines and equipment service contract
• Assessment and promotion - Performing yearly appraisal based on the PDCA concept
• Staff welfare and benefits - Conduct the staff family day, sport (indoor) activities and gatherings
• Supervise the manpower planning
• - Revise the job description for every staff to match the departmental duty and responsibility
• Supervise the Departmental expenses
• - Establish the yearly budgeting and supervising the department's procurement
• Handling for any Industrial Relation (IR) matters

MARKETING:

a. Supervise the yearly marketing plan

b. Working in hands with the marketing unit to achieve the 60% of bed occupancy rate

• Initiate the correlation with General Practitioner and agent (overseas patient
• Supervise the departmental expenses especially in marketing and sales promotions

PROCUREMENT:

a. Initiate the procurement policy and procedure

b. Reregister the vendors and supplier for better control

• CUSTOMER SERVICE:

a. Upgrade the customer service approach

b. Establish the campaign on Customer Driven Centre

c. Reduce the complaint to approximately 40% and increase the Customer Satisfaction level

FINANCE:

a. To liaise with finance in cost reduction activities through standardizing the stock holding (for drugs) and 'exchange system' for stationery items

b. Ensure the company cash flow is in excellent level

c. Revise and set new profit margin for the services offered and the drugs sold

GENERAL ADMINISTRATION:

a. Wards general administration such as F&B, linen and stock of medical

b. Liaison officer to Ministry Of Health and other bodies (licensing and etc)

c. Staff & public parking administration

• TRAINING & DEVELOPMENT:

1. Designed the Employee Safety and Health working environment programs (harmful chemical exposure and mishandling machines.

2. Designed the 'Supervisory Training Program' for all the supervisors

3. Initiate the Side Line training centre

4. Review the maintenance of policy and manuals

5. Initiate the Health Talk and Health Conscious Campaign among staffs

6. Revise the training blue print

7. Conduct the Training Need Analysis

• COMPENSATION & BENEFITS:

1. Conduct the yearly activities (sports and family day/annual dinner)

2. In charge person for insurance and on going staff activities like sports, etc

3. Managing the system (SAP system)

4. Managing the staff Performance Evaluation procedures

• WORKFORCE MANAGEMENT:

1. Prepare report to management for workforce turnover rates

2. Maintained staff and management relationship

3. Managing the IR matters

4. Manage the staff salary, overtime and claims

• GENERAL ADMINISTRATION:

1. Maintain the all the licenses required for business operation

2. Contribution to EPF, SOCSO, HRDF Fund, FMM membership

3. Maintained the regulatory compliance.