Muhammad Hamza Akram

Work History

Deriv

11.2023 - Current

Managed the Deriv web and mobile app, user onboarding teams, MT5, and KYC functional teams.
Worked on backlog management and prioritization for three squads to focus work on high-impact tasks.
Improved the UI/UX of the KYC flow, subsequently increasing the identity success rate from 25% to 75%.
Executed A/B tests on the signup flow for the Deirv web platform and mobile app to improve the monthly sign-up completion rate from 39% to 68%.
Drove OKR adoption across the organization with an 85% success rate.
Revamped the onboarding flow, KYC, and landing dashboards to a low-code platform, employing artificial intelligence within a quarter successfully.
Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
Managed the complete product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Managed stakeholder expectations effectively throughout the entire product development process.

Contour Software | IDS- Integrated Dealership Systems

01.2023 - 11.2023

Worked with 8+ delivery teams, release management, business partners, and other parts of the organization.
Helped three project teams set deadlines, resolve issues, and monitor project progress.
Worked with product managers to provide guidance, coaching, and direction toward optimizing the product backlog.
Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.

CureMD Research & Development

09.2021 - 12.2022

Acted as a project leader and agile mentor for five teams by coaching cross-functional team members (Dev, QA, BA, Architecture).
Identified, developed, and executed strategies and supporting tactics to influence more than 15 teams and more than 400 individuals.
Ensured 95% effective software delivery based on defined Agile values and principles.
Partnered with over 15 agile coaches and other Scrum Masters to lead continuous improvement opportunities with agile transformation.
Organized dependencies among 10+ teams and release trains.
Corresponded with the UI/UX team to optimize user satisfaction by 42%.
Chaired the training of over 30 staff members in Agile methodology usage, improving the company's response to change by 30%.

CureMD Research & Development

10.2019 - 09.2021

Worked with five PMO managers to provide guidance, coaching, and direction toward optimizing agile execution methodologies.
Managed 15+ cross-functional IT and business teams to educate and execute the agile methodology.
Communicated with 10 or more managers, peers, and business partners on deliverables, timelines, and support needed.
Supervised the monitoring of Scrum processes and Scrum meetings for 10 or more teams.
Increased team efficiency and predictability by 30% in 2020.
Helped identify over 30 organizational impediments to improve a successful Agile transformation.

CureMD Research & Development

08.2016 - 10.2019

Built scalable and robust, service-oriented systems that enable the integration of the flagship product with various external information exchange partners.
Worked in an agile environment using the .NET stack to design and build optimized solutions to be deployed at a global scale.
Provided technical support to various deployed products.
Coordinated and planned inter and intra team commitments and activities.
Restructured and refactored modules of existing products to accommodate new change requests, and to enhance performance and maintainability.
Mentored junior developers, fostering professional growth and enhancing team productivity.