Summary
Overview
Work History
Education
Skills
Timeline
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HAMSHALEHA GUNALAN

HAMSHALEHA GUNALAN

Customer Service Specialist
Petaling Jaya

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Customer Service Executive

BJAK SDN BHD
01.2025 - 04.2025
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Coached and mentored junior team members, contributing to their professional growth and development.

Customer service executive

DAYTHREE BUSINESS SERVICE SDN BHD
12.2023 - 10.2024
  • Serve as a customer service by identifying underlying customer needs and guiding them to appropriate programs and resources
  • Be available to handle member inquiries, answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues
  • Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
  • Receive and handle incoming sales calls and chats professionally and per procedures
  • Researching and resolving routine to moderately complex problems and inquiries
  • Entering customer information into the data base system
  • Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues
  • Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.

ONLINE SELLER

FASHION PALACE
01.2021 - 01.2022
  • Purchase and selling clothes, jewellery and hair care products
  • Managed buying and selling of goods online via third-party sales
  • Organized and photographed inventory for sales
  • Open social media account and handle the account for sales
  • Answer all the inquiries from customer about the product and deliver accordingly
  • Developed positive customer relationships through friendly interactions and excellent service

Education

SPM -

SMK ASSUNTA
01.2016 - 01.2020

Diploma

INTER - EXCEL ACADEMY
04.2022 - 06.2023

Skills

  • Skilled problem solver
  • Time management skill
  • Keep calm under pressure
  • Able to work independently
  • Good at teamwork
  • Good grooming and style
  • Good communication skill
  • Friendly and approachable
  • Smile at all the time
  • Caring and understanding

Timeline

Customer Service Executive

BJAK SDN BHD
01.2025 - 04.2025

Customer service executive

DAYTHREE BUSINESS SERVICE SDN BHD
12.2023 - 10.2024

Diploma

INTER - EXCEL ACADEMY
04.2022 - 06.2023

ONLINE SELLER

FASHION PALACE
01.2021 - 01.2022

SPM -

SMK ASSUNTA
01.2016 - 01.2020

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HAMSHALEHA GUNALANCustomer Service Specialist