Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
BJAK SDN BHD
01.2025 - 04.2025
Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Described product and service details to customers to provide information on benefits and advantages.
Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Coached and mentored junior team members, contributing to their professional growth and development.
Customer service executive
DAYTHREE BUSINESS SERVICE SDN BHD
12.2023 - 10.2024
Serve as a customer service by identifying underlying customer needs and guiding them to appropriate programs and resources
Be available to handle member inquiries, answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues
Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Receive and handle incoming sales calls and chats professionally and per procedures
Researching and resolving routine to moderately complex problems and inquiries
Entering customer information into the data base system
Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues
Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.
ONLINE SELLER
FASHION PALACE
01.2021 - 01.2022
Purchase and selling clothes, jewellery and hair care products
Managed buying and selling of goods online via third-party sales
Organized and photographed inventory for sales
Open social media account and handle the account for sales
Answer all the inquiries from customer about the product and deliver accordingly
Developed positive customer relationships through friendly interactions and excellent service
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD
FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)FOUNDER / BUSINESS DEVELOPMENT DIRECTOR at TEAM MOXIM SDN BHD (formerly The Moxim House Sdn Bhd)