Hamizee Hamdan
Selangor
Summary
Dedicated Visual Merchandiser adept at developing creative merchandising strategy and displays to promote brand awareness, present products and increase sales. Aiming to add value to company team by applying in-depth knowledge of visual merchandising strategy illustrated across 3 years of industry success.
Overview
6
6
years of professional experience
Work History
Wedding Decorator
Setapak Sirih Sdn Bhd
11.2023 - Current
- Led interior design across conceptual, schematic, design development, and construction document phases.
- Developed space planning concepts, color palette selections, and textile presentations.
- Applied green building and environmental design into business and residential projects.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Devised project budgets to track expenses and avoid cost overruns.
- Researched and stayed current on industry trends to incorporate new products into designs.
- Prepared product and layout documents implementing diverse design concepts.
- Presented design proposals to clients to establish clear project expectations and goals.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Scheduled appointments with potential clients to discuss wedding plans.
Visual Merchandiser
Massimo Dutti Malaysia
06.2023 - 09.2023
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Organized store merchandise racks by size, style, and color.
- Scheduled regular maintenance and repair of displays for longevity.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
Telemarketing Sales Executive
DENAVE Malaysia
11.2022 - 03.2023
- Addressed customers with confident, clear communication style.
- Liaised with customers to determine needs and provide recommendations.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Connected with prospective customers via telephone or email to share available products and services.
- Managed 300 calls per day appropriately, including check-ins and after-sales.
- Closed large sales in line with company targets.
- Handled and quickly resolved customer issues regarding matters such as product sales and customer service problems.
- Attended regular training to keep up to date on product changes, promotions and best-selling items.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Recorded details from customer communications on CRM.
- Made high volume of sales calls per day exceeding company outbound call targets.
- Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions.
- Followed company scripts to cover key points and overcome objections.
- Recorded completed tasks using established methods.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Tolerated stress to de-escalate negative customer encounters.
- Scheduled phone calls between potential customers and sales representatives.
ASTRO Telemarketing Outbound
ASTRO Wisma Ali Bawal
03.2022 - 10.2022
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Attended regular training to keep up to date on product changes, promotions and best-selling items.
- Recorded details from customer communications on CRM.
- Made high volume of sales calls per day exceeding company outbound call targets.
- Reached out to contact list to promote products and services.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Followed company scripts to cover key points and overcome objections.
- Tolerated stress to de-escalate negative customer encounters.
- Responded to high volume of customer requests daily.
- Addressed customers with confident, clear communication style.
- Recorded completed tasks using established methods.
- Scheduled phone calls between potential customers and sales representatives.
Visual Merchandiser
Cotton On Queensbay Mall
07.2020 - 02.2022
- Managed visual displays for Cotton On Malaysia company to drive exposure and increase revenue.
- Enhanced shop and display appearance utilising seasonal promotions and trends to drive strategy.
- Promoted new product releases and limited edition items to drive sales.
- Developed creative visual merchandising campaigns to promote older inventory.
- Restructured merchandising strategy to promote high value and products.
- Presented updated floor plans and design strategy to shop management.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Sourced light fixtures and accessories to create unique and inviting rooms.
- Developed stunning and captivating shop windows, increasing footfall rate.
- Oversaw interior construction to provide direction and advice.
- Examined feasibility, aesthetics and functionality before submitting designs.
- Prepared professional presentations to creatively communicate design intent and direction.
Senior Sales Assistant
Cotton On Avenue K
05.2018 - 06.2020
- Enthusiastically supported Sales Assistant in the coordination of store events, leading the customer experience.
- Set up sales and delivery contracts, finalised paperwork and issued receipts for purchases.
- Acted as ultimate brand ambassador, seen as a beacon of Cotton On brand and bringing to life the business' core values.
- Met incoming customers, learned about personal desires, needs and budgets and provided information about available products and services.
- Consistently took initiative to demonstrate products for customers needing extra support through daily task.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Communicated effectively to determine customer needs, provide recommendations and upsell services.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Liaised with customers to determine needs and provide recommendations.
- Promoted sales and special offers for discounts and merchandise options.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Received, processed and organised deliveries within tight deadlines.
Education
Diploma of Higher Education - Dilpoma in Oil and Gas
University of Malaysia Pahang
Pahang2023
Siji Pelajaran Malaysia (SPM
SerembanNovember 2007
Skills
- Product expertise
- Interior retail displays
- Merchandising plan development
- Event display management
- Brand image alignment
- Product knowledge
- In-store event display management
- In-store event promotion
- Product and service knowledge
- Customer needs analysis
- Product merchandising and distribution
- Design process
- Merchandising plan creation
- Interior and exterior displays
- Critical Thinking
Languages
Malay, English
Native language
Malay
Proficient
C2
English
Upper intermediate
B2
Timeline
Wedding Decorator
Setapak Sirih Sdn Bhd
11.2023 - Current
Visual Merchandiser
Massimo Dutti Malaysia
06.2023 - 09.2023
Telemarketing Sales Executive
DENAVE Malaysia
11.2022 - 03.2023
ASTRO Telemarketing Outbound
ASTRO Wisma Ali Bawal
03.2022 - 10.2022
Visual Merchandiser
Cotton On Queensbay Mall
07.2020 - 02.2022
Senior Sales Assistant
Cotton On Avenue K
05.2018 - 06.2020
Diploma of Higher Education - Dilpoma in Oil and Gas
University of Malaysia Pahang
Siji Pelajaran Malaysia (SPM
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