HAMIDAH BINTI HJ MAHMOOD
Customer Service Advisor
Kuala Lumpur,Malaysia
Summary
Ambitious General Manager which thrives in fast-paced international environments. Works independently with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Capable of building solid team towards achieving company goals while sustaining service quality.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Care Professional
American Express, AMEX
Kuala Lumpur, Malaysia
2022.05 - 2022.07
- Worked with AMEX US Customer Engagement Team to provide excellent credit card servicing and account maintenance.
- Educate card members on AMEX fraud protection policy, interest rate calculation, and interpretation on credit balance statement.
- Increased customer satisfaction by resolving issues, offered friendly and efficient service to customers.
- Leveraged sales expertise to promote AMEX products and capitalize on upsell opportunities.
- Escalate urgent cases for special handling team attention including Global Assist, Credit Bureau, and Fraud department.
Consumer Relations Advisor
Concentrix CVG Malaysia
Kuala Lumpur, Malaysia
09.2020 - 01.2022
- Worked with Reckitt South East Asia Consumer Relations Team to understand consumer needs and provide excellent customer services.
- Authored fresh and engaging email responses to promote corporate brand, images and identity to media and public.
- Researched on technical and science terminology to educate consumers on product safety and warning hazards.
- Advised cross functional departments to investigate on possible manufacturing defect complaints and suggesting quick solution to avoid aggressive consumer behaviors.
- Assisted Team Leader in preparation of monthly business review presentation to assess on team performance and future improvements.
- Assisted Quality Analyst in comparing relevancy of training contents with real consumer experience to improve efficiency and service quality.
- Provided honest and transparent feedback to Business Regional Manager regarding team challenges in daily operation and extent of support needed from General Managers.
different departments.
Legal Officer
Attorney General's Chambers
Kuala Lumpur, Malaysia
05.2016 - 09.2018
- Manage and attend at arraignments, preliminary hearings, pre-trial conferences and trials at criminal courts.
- Collaborated with officers from Royal Malaysia Police, Pharmacy Department, and Immigration Department in criminal trials and procedural guidance.
- Demonstrated decisiveness in approving investigation results for drugs offences, fraud, breach of trust, false advertising, and undocumented migrants.
- Analysed probability of establishing prima facie case based on evidence presented by Investigation Officer.
- Conducted legal research and conferred with colleagues to develop strategies and arguments in preparation for presentation of cases.
Pupil in Chambers
Abdul Raman Saad & Associates
Kuala Lumpur, Malaysia
04.2016 - 05.2016
- Prepared correspondence and letter of demands in relation to bankruptcy proceedings.
- Took part in meetings both internal and at clients' locations.
- Assisted with client interviews and took meticulous notes for inclusion in reports.
- Provided assistance in preparation of Due Diligence Report.
Education
Master in Islamic Finance Practice - Islamic Finance Practice
INCEIF
Kuala Lumpur 09.2018 - 01.2020
Bachelor of Laws (Hons) - LLB
International Islamic University Malaysia
Kuala Lumpur 12.2010 - 01.2015
Skills
- Legal Contract
- Legal Opinion
- Criminal Litigation
- Fraud Investigation
- Project Management
- Credit Card Servicing
- Complaint Resolution
- Report Writing
- CRM
- Islamic Banking
Timeline
Customer Care Professional
American Express, AMEX
2022.05 - 2022.07
Consumer Relations Advisor
Concentrix CVG Malaysia
09.2020 - 01.2022
Master in Islamic Finance Practice - Islamic Finance Practice
INCEIF
09.2018 - 01.2020
Legal Officer
Attorney General's Chambers
05.2016 - 09.2018
Pupil in Chambers
Abdul Raman Saad & Associates
04.2016 - 05.2016
Bachelor of Laws (Hons) - LLB
International Islamic University Malaysia
12.2010 - 01.2015
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