HAMIDAH OTHMAN

• Managed daily retail optical operations and branch workflow coordination
• Conducted comprehensive eye examinations and optical consultations for customers
• Assisted customers with frame, lens, and visual solution recommendations based on lifestyle and visual needs
• Coordinated branch-level operational activities to ensure smooth customer experience and workflow efficiency
• Supported team coordination and daily operational communication among staff
• Assisted in maintaining customer service quality and resolving customer concerns professionally
• Supported monthly retail sales and operational performance targets
• Coordinated inventory availability and product organization for daily operations
• Worked closely with management in operational discussions and retail performance coordination
• Maintained professional clinical standards and customer care within a fast-paced retail environment

Additional Exposure:

• Involved in a joint venture optical retail setup with exposure to operational coordination and business workflow management
• Exposure to branch-level operational planning and retail management support

• Conducted refraction and eye examinations for customers
• Provided optical consultation and lens recommendations based on prescription and lifestyle needs
• Assisted in contact lens fitting and customer education
• Managed customer service handling and follow-up coordination
• Supported branch operations and retail workflow activities
• Assisted in achieving monthly branch sales objectives
• Maintained professional customer care and retail service standards