Nur Hamidah Hamid

System Admin Team (February 2021- Present)

• System administrator for CRES Engineering, CRES Mortgage, FINS, eSpick, Starwork. Responsible to process the request for ID creation, modification and deletion.
• Helping user to unlock their ID and password reset.
  Performing reconciliation for CRES Mortgage, CRES CCPL and Starwork for every month.
• Performing System Change Request for parameter change for system CCMS, APPS for Malaysia, while RLS, CCMS and APPS for Brunei.
• Others system involve for parameter changes are Cres Mortgage,eBBs,CBMS.
• Additional task is helping risk team doing user review access as required by them.

Service Quality Team (April 2016- February 2021)

• Checking on documentation for Secured Document Unit- ensure all documents are in order and completed without any errors.
• Highlight the finding to managers and discussing how to rectified the findings in meeting.
• Follow up the discrepancies until the errors has been rectified and send report to country.
• Ensure completed 150 folders has been completed in every month.
• Checking for Mortgage Account/RLS Loan Creation- downloading report and compare the listing perform by team.
• Ensure the account creation in system are correct based on the application form.
• Highlight finding, prepare report and follow up the case with discrepancies.
• Checking for CASA (Current Account & Saving Account)
• Checking based on the application form and system also the requirements highlight by management.
• Highlight finding, prepare report and follow up the case with discrepancies.

Checking for Credit Card, Personal Loan & Balances Product

• Perform checking in system and application form. Ensure all the details are corrected as per requirement.
• Highlight finding, prepare and send report to management.

• Performed editing the digital format of reading materials such as books, journals, magazines,articles and other reading materials.
• Involved and participated in organized events handled by organization.