Haliza Mohd Basir

• Orchestrated comprehensive HR strategies for 127 Sushi King outlets, Hoshino Coffee, Doutor Coffee, Miraku Japanese restaurants, and Home Office, impacting 3,500 employees.
• Spearheaded COVID-19 Task Force, ensuring meticulous oversight of pandemic-related protocols, including Foreign Worker Antigen process and government subsidies, totaling RM3 million.
• Secured HRDF yearly claims averaging RM280k-RM300k, optimizing financial resources for talent development initiatives.
• Revamped job descriptions with KPI integration, fostering performance-driven culture across all departments.
• Pioneered loyalty program, fostering employee engagement and retention, enhancing organizational culture.
• Revolutionized training curriculum through e-learning, graduating over 3,500 students annually, fostering talent development and growth.
• Innovated brand standards, achieving 80% operational execution in adherence to Good Manufacturing Practice (GMP).
• • Spearheaded Sushi King Managers’ Conference 20219, engaging 600 delegates, facilitating strategic communication and team building.
• Appointed as Committee Member for Business Expansion Projects in Indonesia within Human Resources function, overseeing HR-related aspects for project, with target opening scheduled for early May '24.

• Provided strategic guidance to management and teams on evolving regulatory requirements enforced by Jabatan Kemajuan Islam Malaysia (JAKIM), MESTI ensuring strict adherence to halal, food hygiene, and safety standards.

• Spearheaded the coordination and management of halal compliance at the strategic and corporate levels, facilitating seamless integration with organizational objectives.

• Led regular meetings with the Internal Halal Committee, driving effective resolution of raised issues and fostering a culture of compliance.

• Achieved the renewal of 98 Halal restaurant certifications out of a total of 115 by December 2023, underscoring a strong commitment to regulatory compliance.

• Secured Halal certified status for the new brand Hoshino Coffee Malaysia in January 2022, expanding the company's halal-certified offerings.

• Oversaw day-to-day operations, activities, and strategic scheduling, optimizing efficiency and ensuring exceptional customer experiences.

• Directed both routine and emergency maintenance of building systems and equipment, ensuring uninterrupted operations.

• Managed a yearly budget of RM3.5 million for the fiscal year 2020 - 2024, effectively allocating resources to drive organizational objectives.

• Managed team schedule with eye for coverage needs and individual strengths.
• Managed budget implementations, employee evaluations, and contract details.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Led and directed the people team, supporting company objectives while overseeing 74 Nando’s Restaurants and Head Office Learning and Development, encompassing 1,300 employees.

• Collaborated with leadership across Operations, Marketing, and HR to craft competency-based training programs, enhancing management skills and boosting productivity, particularly in shift management and crew scheduling.

• Played a pivotal role in steering the focus group to champion Nando’s Values and Cultural Transformation in 2017, fostering a cohesive organizational culture.

• Spearheaded organizational development initiatives following a Training & Development survey, significantly improving satisfaction rates from 21% in 2016 to 62% in 2017.

• Designed and executed a comprehensive career growth program, resulting in substantial internal promotions, including a 73% increase in Crew to Buddy Trainer positions and a 35% rise in Buddy Trainer to Crew Leader roles.

• Orchestrated successful market initiatives such as the Master Grillers’ Challenge and Good Host/Hostess Challenge, involving 178 participants and culminating in national recognition and international acclaim with Malaysia securing the 1st place in the International Master Grillers Challenge held in South Africa in October 2017.

• Led a team of 24 Operations Consultants, 23 Restaurant Managers, 200 Restaurant Management Team members, 35 Hostesses, and 1500 Crew Members at McDonald’s Malaysia.

• Achieved double-digit month-on-month growth in Comparable Sales & Guest Count, consistently meeting company targets throughout 2015 and 2016.

• Successfully generated monthly sales of RM13.5 million, contributing to yearly revenue of RM160 million.

• Earned consecutive victories in the 2015 OMPC Delivery Service League for Q4, showcasing excellence in operational efficiency.

• Set new sales records in three restaurants and expanded the brand with the introduction of Dessert Centre & McCafe.

• Surpassed targets by achieving a Profit After Controllable margin of 24.68%, exceeding the goal by 5.46%.

• Delivered outstanding results in Sales Operations Income [SOI], achieving a Final rate of 9.26%, surpassing the target by 7.67%.

• Spearheaded the development and management of annual operating budgets for 24 restaurants, ensuring financial stability and growth.

• Implemented and shared best practices across the organization, resulting in significant cost savings in utilities and crew labor, while enhancing sales through a focus on Quality, Service, and Cleanliness.

• Improved productivity by reducing Crew turnover from January to July by 20.40% and Manager turnover by 0.60% compared to the latter half of the year, demonstrating effective leadership and retention strategies.

• Directed a 13-member team to align with company objectives while supervising learning and development across 275 McDonald's Restaurants and Head Office, encompassing over 10,000 employees.

• Spearheaded a comprehensive leadership training program in India, Thailand, Singapore, and the Philippines, empowering teams across multiple locations to excel and drive success.

• Collaborated closely with the regional team to pilot test the new ASIA PACIFIC MIDDLE EAST AFRICA (APMEA) Restaurant Curriculum Excellence change, leading to its successful deployment not only in Malaysia but also positioning it as the Go-to-Market for Greater Asia markets.

• Received regional recognition for McDonald's Malaysia TL&D Team, winning the prestigious 2014 APMEA Training Excellence Award, underscoring our commitment to delivering exceptional training programs.

· In 2007, I was trained and molded to deploy Malaysia’s Made-For -You conversion. Through a path whereby I was recognized as an Operations Consultant back then with my Cheras Area team managers and crew people, in delivering and set up, McDonald’s Taman Connaught as the APMEA [ASIA PACIFIC MIDDLE EAST AFRICA] MFY Seed Store and training base for market; as well as countries from Middle East, India, Philippines, Thailand, Singapore and Indonesia.

· I contributed in saving cost of almost RM50, 000 for the market stores by innovatively putting ideas into actions on salvaging the old single sided UHC and converting to double side for the prep assembly line.

· Helps to revise the new store opening small wares list and MFY conversion small wares list. This has translated to a total saving of RM194, 448 in 2010.

· Creatively developed effective Operations Guidelines with innovative approach for every marketing promotion with visual that help in improved operations execution and increased promotion performances by the market stores operationally. This has been shared with APMEA regional as best practices.

· I also play an active role in organizing quarterly NABIT Parcel meetings. Works independently with cross functional and event management team in organizing fun meetings within the budget.

· Successfully organized HQ Gateway SM Convention to Hong Kong in 2009 & Singapore 2014. Determine priorities to work from beginning till the end of the event– agenda, roles and assignment of individual committee members, conduct meeting with SMC team members and discuss expectations.

• I have managed to increase Shah Alam mini market share by 12% in just 8 months.
• Monitored 6 project budgets each for 12 months.
• Monitored project schedules for 2 projects at a time.
• Developed and managed annual operating budgets for 6 restaurants, Shah Alam-area precincts.
• Developed and shared best practices across the company, including saving utilities, crew labour and increased sales through excellent Quality, Service and Cleanliness values.
• I worked with my team on increasing productivity by 30% while simultaneously reducing head count by 18%.
• Recruited, hired and trained 89 new employees for Operations.
• Built and maintained effective accounts receivable and cash flow monitoring systems.
• Identified inefficiencies and made recommendations for process improvements - through the excellence of the 12 systems created by Global brand to monitor restaurant results.
• My team and I have managed to optimize the overall customer experience through - comprehensive of understanding of hospitality qualities given in the training courses.
• 11. I was given the trust to oversee the development and launch of promotional event of the McDonald’s Prosperity burger, McDonald’s beef and chicken wrap.
• I am a certified Operations Consultant through attending the Operations Consultant Course of McDonald’s Greater Asia held in Indonesia, on July 22, 2011.
• Accomplished over in about 2 year’s period - contributed to the organization in their people development growth from 2011 to November 2012 for their next level by training, mentoring and coaching on the below list: ✓ 23 of crew people to Crew trainers, ✓ 22 of Trainee Floor Managers (external in-take) to Second Assistant. Managers ✓ 15 of Crew Trainers to Floor Managers, ✓ 18 of Floor Managers to Second Assistant. Managers, ✓ 6 of Second Assistant Managers to 1st Assistant Managers, 3 of 1st Assistant Managers to Store Managers and ✓ 2 of Store Managers to Operations Consultant
• I have contributed to the organization two recipients for the most prestige award for the Store Manager’s Award- The RAY CROC Award in 2011 and 2012; Mohd Nazrul and Muhammad Radzi.
• Having being the Operational Consultant for McDonald’s Malaysia for about two (2) years, I have managed to achieve in October 2011 for store Section 3 Shah Alam - the highest cash flow result in the APMEA region.
• I have achieved a 1.4 mil in sales in the month of October 2011 with the restaurant team for McD's Section 3 as the highest record sales ever achieved for a drive-thru store.
• Comparable sales met to the company's target by a double digit in the year of 2011 and 2012

• Accountable in managing 5 restaurants with McCafe, Delivery Service in Free Standing Restaurant, Mall and Drive thru.
• Managed a team of 45-60 staff members, ensuring smooth daily operations.
• Selected to take lead in launching the implementation of Breakfast menu for McD's Malaysia new menus to offer variety and options to customers. Increase sales revenue to 6%.
• Nominated as Best Restaurant Manager in year 2001 and 2002.

• Oversee daily operations of a high-volume fast food establishment, managing a team of up to 45 employees.
• In change of crew scheduling, payroll, and achieving Quality , Service Cleanliness standard at AAB.
• Manage inventory management control processes, reducing waste and achieving Food Cost controllable at 4.5% va target of 5% while maintaining supply needs.
• Train and mentor new staff of back of house and front of house, focusing on customer service excellence and operational efficiency.