Correspondence with MQA & MOHE on regulatory and compliance matters
Assist as the primary liaison to all relevant regulatory bodies and serve as the person in institutional audit exercises within the University, such as MyQuest, Institutional Audit, etc
Relay relevant feedback by MOHE, MQA and other stakeholders to the Schools for their respective programmes undergoing audits
Ensure the documentation prepared for the audit visits is in accordance to MQA, KPT and other auditors’ requirements and regulations
Ensure systematic filing of all official correspondence
Delegate and cooperate with Compliance team to create Buddy System on tasks related to Regulatory Roles
Record and update the status of BAC programmes, license and approval in master list for internal and external audits
Provide any other support and assist on administrative responsibilities and additional projects as required by the CEO, Group Compliance, Compliance Manager, QAC and BAC QAEC
Assist the PTPTN Department as required
Assist the Examinations Department as required
Successful Audits & Projects: MyQuest Audit
Ensured successful compliance and submission for the MyQuest audit process, enhancing institutional standing
Institutional Audit
Led preparation and coordination efforts for the Institutional Audit, ensuring all documentation and procedures adhered to regulatory standards
KDN License Renewal
Managed and secured the successful renewal of the KDN (Ministry of Home Affairs) license, facilitating continued legal operation
Pematuhan Kursus (Course Compliance)
Ensured full compliance with course requirements, liaising with regulatory bodies to meet national education standards.
System administrator
BRICKFIELDS ASIA COLLEGE
10.2015 - 12.2018
Provided technical support and assistance to all users, ensuring seamless IT operations
Managed user accounts, permissions, and system access to ensure a secure and efficient IT environment
Collaborated with other IT team members to ensure systems were running efficiently and users' needs were met.
Admin Executive
BRICKFIELDS ASIA COLLEGE
- 10.2015
Administrative Support: Assist the registrar in daily operations, scheduling, and correspondence
Organize and maintain records, files, and important documents
Draft, review, and manage official communications such as memos, emails, and reports
Data Management and Reporting: Maintain and update databases, ensuring accurate and timely information
Assist in the preparation of reports, statistics, and presentations for internal and external stakeholders
Compliance and Record Keeping: Ensure compliance with relevant policies, laws, and regulations, particularly related to record-keeping and data protection
Oversee document retention policies and ensure timely disposal or archiving of records
Liaison with Departments: Act as a point of contact between the registrar's office and other departments or external agencies
Relay communications, updates, and instructions from the registrar to relevant parties
Student and Stakeholder Assistance: Address inquiries and issues raised by students, staff, or stakeholders that require the registrar’s attention
Provide assistance in resolving administrative or operational challenges.
Helpdesk Engineer / Senior Administrative
EYE GATEWAY SDN BHD
- 10.2011
Provide first and second level support and customer service to MIMOS staff on all information technology related matters: Software Installation: MS Office, VPN, Antivirus
Network: laptop and desktop network problem, patch network cable, trace cable in server room
Configuration for Network Printer
Setup pc and Laptop for training purpose
To maintain and update marval (ticket system) including incident, task and change
Manage problem escalation and provide solutions as required
Monitoring Server room temperature, Network Printer, IP phone status, CCTV and conduct plasma TV
Ability to handle all levels of customer service, follow-ups, and official correspondence in terms complaints, enquiries and consultations
Handling basic accounting/ banking matters like simple account ledger in terms company payouts and cash-
Handling assistants and keeping track on their work
Preparing Invoice, Purchase order and Delivery order
Preparing payment for KWSP, SOCSO, LEVY, LHDN, and KASTAM
Preparing salary for Eye Gateway Staff
To do schedule and progress job report.
Administrative Assistant, Education and Examination
MALAYSIAN INSTITUTE OF CHATERED SECRETERIES (MAISCA)
01.2008 - 02.2009
Filing and faxing document to suppliers and governmental bodies
Ensure sufficient supply of stationeries for the Education and Examinations Department
Handling enquiries made by current and potential student
Checking and maintenance of students' records in MMS database
Assisting in preparing minutes and purchase of refreshment for committee meetings.
Operation Assistant cum Customer Services
Tiong Nam Logistics Sdn Bhd
12.2004 - 12.2007
Providing professional customer services by attending to incoming calls
Update daily truck movement
Update monthly delivery report
Coordinate collection or trade recurn
Liaison with customers on delivery status
Monitoring for all trucks the status of vehicle inspection and road tax
Coordination of goods collection and also the return of rejected goods
Managing and failing relevant documents.
Education
STPM -
SMK KUHARA TAWAU
STPM - undefined
SMK KUHARA TAWAU
Skills
Basic Occupational First Aid, CPR and AED, Proficient in MS Word, Excel, PowerPoint, Outlook, MS O365 – zoom, Teams, SharePoint, OneDrive, GDrive,LHDN stamping processing
Careerfocus
A highly motivated, results-driven professional seeking to achieve invaluable experience and expand my knowledge, ability and skills in order to construct a triumph in the future and to provide high end administrative support to increase operational efficiency.
Careerprofilesummary
Result focused administrative & secretarial support with over 10 years’ experience in a variety of industries providing support to Senior Executives and corporate activities (general administrative, HR support, Procurement, building management, e-commerce, and work as a team on developing best practice/ensuring fluidity within the business)
Experience working with cross-functional teams and demonstrated ability to partner effectively with others
Proven ability to work under pressure and remain focused during constraint interruptions
Demonstrated ability to prioritize and handle multiple projects in face-paced environments
Excellent ability to work collaboratively across cultures in a global environment
Supported execution of PO processes in a timely, efficient and accurate manner
Maintaining a strong control environment to ensure that records are completed in line with requirements
Workingbackground
BRICKFIELDS ASIA COLLEGE, Petaling Jaya, 01/02/13, Present, RM 4000, Compliance & Regulatory Exec., Chief Executive Officer (CEO), PA & PA documents submission to MQA, Correspondence with MQA & MOHE on regulatory and compliance matters, Assist as the primary liaison to all relevant regulatory bodies and serve as the person in institutional audit exercises within the University, such as MyQuest, Institutional Audit, etc., Relay relevant feedback by MOHE, MQA and other stakeholders to the Schools for their respective programmes undergoing audits., Ensure the documentation prepared for the audit visits is in accordance to MQA, KPT and other auditors’ requirements and regulations., Ensure systematic filing of all official correspondence., Delegate and cooperate with Compliance team to create Buddy System on tasks related to Regulatory Roles, Record and update the status of BAC programmes, license and approval in master list for internal and external audits., Provide any other support and assist on administrative responsibilities and additional projects as required by the CEO, Group Compliance, Compliance Manager, QAC and BAC QAEC., Assist the PTPTN Department as required., Assist the Examinations Department as required., MyQuest Audit, Institutional Audit, KDN License Renewal, Pematuhan Kursus (Course Compliance)
EYE GATEWAY SDN BHD, Kelana Jaya, 03/05/09, 10/31/11, RM 2000, Helpdesk Engineer / Senior Administrative, Provide first and second level support and customer service to MIMOS staff on all information technology related matters: Software Installation: MS Office, VPN, Antivirus, Network: laptop and desktop network problem, patch network cable, trace cable in server room., Configuration for Network Printer, Setup pc and Laptop for training purpose, To maintain and update marval (ticket system) including incident, task and change, Manage problem escalation and provide solutions as required, Monitoring Server room temperature, Network Printer, IP phone status, CCTV and conduct plasma TV., Ability to handle all levels of customer service, follow-ups, and official correspondence in terms complaints, enquiries and consultations., Handling basic accounting/ banking matters like simple account ledger in terms company payouts and cash-, Handling assistants and keeping track on their work, Preparing Invoice, Purchase order and Delivery order., Preparing payment for KWSP, SOCSO, LEVY, LHDN, and KASTAM., Preparing salary for Eye Gateway Staff., To do schedule and progress job report.
MALAYSIAN INSTITUTE OF CHATERED SECRETERIES (MAISCA), Kuala Lumpur, 01/08, 02/09, RM 1600, Administrative Assistant, Education and Examination, Filing and faxing document to suppliers and governmental bodies., Ensure sufficient supply of stationeries for the Education and Examinations Department, Handling enquiries made by current and potential student, Checking and maintenance of students' records in MMS database, Assisting in preparing minutes and purchase of refreshment for committee meetings
Tiong Nam Logistics Sdn Bhd, Shah Alam, 12/04, 12/07, RM 1200, Operation Assistant cum Customer Services, Providing professional customer services by attending to incoming calls, Update daily truck movement, Update monthly delivery report, Coordinate collection or trade recurn, Liaison with customers on delivery status, Monitoring for all trucks the status of vehicle inspection and road tax, Coordination of goods collection and also the return of rejected goods, Managing and failing relevant documents
References
Murali Kandasamy, CEO, Brickfields Asia College, 016-601 9930, murali@bac.edu.my