Overview
Work History
Education
Skills
Careerfocus
Careerprofilesummary
Workingbackground
References
Languages
Personal Information
Timeline
Generic
Haliyah Lapali

Haliyah Lapali

KL

Overview

14
14
years of professional experience

Work History

Compliance & Regulatory Exec.

BRICKFIELDS ASIA COLLEGE
  • PA & PA documents submission to MQA
  • Correspondence with MQA & MOHE on regulatory and compliance matters
  • Assist as the primary liaison to all relevant regulatory bodies and serve as the person in institutional audit exercises within the University, such as MyQuest, Institutional Audit, etc
  • Relay relevant feedback by MOHE, MQA and other stakeholders to the Schools for their respective programmes undergoing audits
  • Ensure the documentation prepared for the audit visits is in accordance to MQA, KPT and other auditors’ requirements and regulations
  • Ensure systematic filing of all official correspondence
  • Delegate and cooperate with Compliance team to create Buddy System on tasks related to Regulatory Roles
  • Record and update the status of BAC programmes, license and approval in master list for internal and external audits
  • Provide any other support and assist on administrative responsibilities and additional projects as required by the CEO, Group Compliance, Compliance Manager, QAC and BAC QAEC
  • Assist the PTPTN Department as required
  • Assist the Examinations Department as required
  • Successful Audits & Projects: MyQuest Audit
  • Ensured successful compliance and submission for the MyQuest audit process, enhancing institutional standing
  • Institutional Audit
  • Led preparation and coordination efforts for the Institutional Audit, ensuring all documentation and procedures adhered to regulatory standards
  • KDN License Renewal
  • Managed and secured the successful renewal of the KDN (Ministry of Home Affairs) license, facilitating continued legal operation
  • Pematuhan Kursus (Course Compliance)
  • Ensured full compliance with course requirements, liaising with regulatory bodies to meet national education standards.

System administrator

BRICKFIELDS ASIA COLLEGE
10.2015 - 12.2018
  • Provided technical support and assistance to all users, ensuring seamless IT operations
  • Managed user accounts, permissions, and system access to ensure a secure and efficient IT environment
  • Collaborated with other IT team members to ensure systems were running efficiently and users' needs were met.

Admin Executive

BRICKFIELDS ASIA COLLEGE
- 10.2015
  • Administrative Support: Assist the registrar in daily operations, scheduling, and correspondence
  • Organize and maintain records, files, and important documents
  • Draft, review, and manage official communications such as memos, emails, and reports
  • Data Management and Reporting: Maintain and update databases, ensuring accurate and timely information
  • Assist in the preparation of reports, statistics, and presentations for internal and external stakeholders
  • Compliance and Record Keeping: Ensure compliance with relevant policies, laws, and regulations, particularly related to record-keeping and data protection
  • Oversee document retention policies and ensure timely disposal or archiving of records
  • Liaison with Departments: Act as a point of contact between the registrar's office and other departments or external agencies
  • Relay communications, updates, and instructions from the registrar to relevant parties
  • Student and Stakeholder Assistance: Address inquiries and issues raised by students, staff, or stakeholders that require the registrar’s attention
  • Provide assistance in resolving administrative or operational challenges.

Helpdesk Engineer / Senior Administrative

EYE GATEWAY SDN BHD
- 10.2011
  • Provide first and second level support and customer service to MIMOS staff on all information technology related matters: Software Installation: MS Office, VPN, Antivirus
  • Network: laptop and desktop network problem, patch network cable, trace cable in server room
  • Configuration for Network Printer
  • Setup pc and Laptop for training purpose
  • To maintain and update marval (ticket system) including incident, task and change
  • Manage problem escalation and provide solutions as required
  • Monitoring Server room temperature, Network Printer, IP phone status, CCTV and conduct plasma TV
  • Ability to handle all levels of customer service, follow-ups, and official correspondence in terms complaints, enquiries and consultations
  • Handling basic accounting/ banking matters like simple account ledger in terms company payouts and cash-
  • Handling assistants and keeping track on their work
  • Preparing Invoice, Purchase order and Delivery order
  • Preparing payment for KWSP, SOCSO, LEVY, LHDN, and KASTAM
  • Preparing salary for Eye Gateway Staff
  • To do schedule and progress job report.

Administrative Assistant, Education and Examination

MALAYSIAN INSTITUTE OF CHATERED SECRETERIES (MAISCA)
01.2008 - 02.2009
  • Filing and faxing document to suppliers and governmental bodies
  • Ensure sufficient supply of stationeries for the Education and Examinations Department
  • Handling enquiries made by current and potential student
  • Checking and maintenance of students' records in MMS database
  • Assisting in preparing minutes and purchase of refreshment for committee meetings.

Operation Assistant cum Customer Services

Tiong Nam Logistics Sdn Bhd
12.2004 - 12.2007
  • Providing professional customer services by attending to incoming calls
  • Update daily truck movement
  • Update monthly delivery report
  • Coordinate collection or trade recurn
  • Liaison with customers on delivery status
  • Monitoring for all trucks the status of vehicle inspection and road tax
  • Coordination of goods collection and also the return of rejected goods
  • Managing and failing relevant documents.

Education

STPM -

SMK KUHARA TAWAU

STPM - undefined

SMK KUHARA TAWAU

Skills

Basic Occupational First Aid, CPR and AED, Proficient in MS Word, Excel, PowerPoint, Outlook, MS O365 – zoom, Teams, SharePoint, OneDrive, GDrive,LHDN stamping processing

Careerfocus

A highly motivated, results-driven professional seeking to achieve invaluable experience and expand my knowledge, ability and skills in order to construct a triumph in the future and to provide high end administrative support to increase operational efficiency.

Careerprofilesummary

Result focused administrative & secretarial support with over 10 years’ experience in a variety of industries providing support to Senior Executives and corporate activities (general administrative, HR support, Procurement, building management, e-commerce, and work as a team on developing best practice/ensuring fluidity within the business) Experience working with cross-functional teams and demonstrated ability to partner effectively with others Proven ability to work under pressure and remain focused during constraint interruptions Demonstrated ability to prioritize and handle multiple projects in face-paced environments Excellent ability to work collaboratively across cultures in a global environment Supported execution of PO processes in a timely, efficient and accurate manner Maintaining a strong control environment to ensure that records are completed in line with requirements

Workingbackground

  • BRICKFIELDS ASIA COLLEGE, Petaling Jaya, 01/02/13, Present, RM 4000, Compliance & Regulatory Exec., Chief Executive Officer (CEO), PA & PA documents submission to MQA, Correspondence with MQA & MOHE on regulatory and compliance matters, Assist as the primary liaison to all relevant regulatory bodies and serve as the person in institutional audit exercises within the University, such as MyQuest, Institutional Audit, etc., Relay relevant feedback by MOHE, MQA and other stakeholders to the Schools for their respective programmes undergoing audits., Ensure the documentation prepared for the audit visits is in accordance to MQA, KPT and other auditors’ requirements and regulations., Ensure systematic filing of all official correspondence., Delegate and cooperate with Compliance team to create Buddy System on tasks related to Regulatory Roles, Record and update the status of BAC programmes, license and approval in master list for internal and external audits., Provide any other support and assist on administrative responsibilities and additional projects as required by the CEO, Group Compliance, Compliance Manager, QAC and BAC QAEC., Assist the PTPTN Department as required., Assist the Examinations Department as required., MyQuest Audit, Institutional Audit, KDN License Renewal, Pematuhan Kursus (Course Compliance)
  • EYE GATEWAY SDN BHD, Kelana Jaya, 03/05/09, 10/31/11, RM 2000, Helpdesk Engineer / Senior Administrative, Provide first and second level support and customer service to MIMOS staff on all information technology related matters: Software Installation: MS Office, VPN, Antivirus, Network: laptop and desktop network problem, patch network cable, trace cable in server room., Configuration for Network Printer, Setup pc and Laptop for training purpose, To maintain and update marval (ticket system) including incident, task and change, Manage problem escalation and provide solutions as required, Monitoring Server room temperature, Network Printer, IP phone status, CCTV and conduct plasma TV., Ability to handle all levels of customer service, follow-ups, and official correspondence in terms complaints, enquiries and consultations., Handling basic accounting/ banking matters like simple account ledger in terms company payouts and cash-, Handling assistants and keeping track on their work, Preparing Invoice, Purchase order and Delivery order., Preparing payment for KWSP, SOCSO, LEVY, LHDN, and KASTAM., Preparing salary for Eye Gateway Staff., To do schedule and progress job report.
  • MALAYSIAN INSTITUTE OF CHATERED SECRETERIES (MAISCA), Kuala Lumpur, 01/08, 02/09, RM 1600, Administrative Assistant, Education and Examination, Filing and faxing document to suppliers and governmental bodies., Ensure sufficient supply of stationeries for the Education and Examinations Department, Handling enquiries made by current and potential student, Checking and maintenance of students' records in MMS database, Assisting in preparing minutes and purchase of refreshment for committee meetings
  • Tiong Nam Logistics Sdn Bhd, Shah Alam, 12/04, 12/07, RM 1200, Operation Assistant cum Customer Services, Providing professional customer services by attending to incoming calls, Update daily truck movement, Update monthly delivery report, Coordinate collection or trade recurn, Liaison with customers on delivery status, Monitoring for all trucks the status of vehicle inspection and road tax, Coordination of goods collection and also the return of rejected goods, Managing and failing relevant documents

References

  • Murali Kandasamy, CEO, Brickfields Asia College, 016-601 9930, murali@bac.edu.my
  • Mahanom Othman, Manager, Compliance & Regulatory. BAC, 016-230 3874, mahanom@bac.edu.my
  • Nur Ilyani Ab Halim, Procurement Executive, 012-947 2132, Nur_ilyani@msu.edu.my
  • Nur Anisah Mohd Razali, Penolong Pengarah Kanan, 019-381 5159, Anisah_razali@bheuu.gov.my

Languages

Bahasa Malaysia
English

Personal Information

  • IC Number: 821215-12-5440
  • Age: 41yrs
  • Expected Salary: RM 4800
  • Date of Birth: 12/15/82
  • Gender: Female
  • Nationality: Malaysian

Timeline

System administrator

BRICKFIELDS ASIA COLLEGE
10.2015 - 12.2018

Administrative Assistant, Education and Examination

MALAYSIAN INSTITUTE OF CHATERED SECRETERIES (MAISCA)
01.2008 - 02.2009

Operation Assistant cum Customer Services

Tiong Nam Logistics Sdn Bhd
12.2004 - 12.2007

Compliance & Regulatory Exec.

BRICKFIELDS ASIA COLLEGE

Admin Executive

BRICKFIELDS ASIA COLLEGE
- 10.2015

Helpdesk Engineer / Senior Administrative

EYE GATEWAY SDN BHD
- 10.2011

STPM -

SMK KUHARA TAWAU

STPM - undefined

SMK KUHARA TAWAU

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Haliyah Lapali