HALIMAH BINTI MD SAID
SHAH ALAM
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong problem-solving abilities and effective communication skills. Eager to contribute to team success through dedication, collaboration, and a customer-centric approach.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Clinic Assistant
TOP VISION EYE SPECIALIST SDN BHD
04.2022 - 06.2026
- Performed front desk tasks, including patient registration, scheduling appointments, verifying insurance, and managing billing processes to ensure smooth clinic operations.
- Greeted patients upon arrival, managed reception area, and handled phone calls to create a welcoming environment.
- Support Healthcare Providers: Assist doctors during consultations and procedures, ensuring that all necessary supplies and equipment are prepared and available.
- Record Keeping: Maintain accurate patient records, update billing information, and process insurance claims.
- Managed insurance processes for patient admissions and discharges, facilitating timely patient care and minimising delays.
- Clinic Maintenance: Ensure the clinic environment is clean, organised, and welcoming for patients and staff.
Customer Service Executive
MiCARE SDN BHD
09.2016 - 03.2022
- Maintained excellent customer satisfaction through friendly and informative service, actively addressing customer needs.
- Delivered high-quality support to maintain customer satisfaction, resolving issues effectively and efficiently.
- Answered incoming calls and responded to customer emails, ensuring timely resolution of inquiries.
- Record customer needs, complaints, and resolutions using applicable systems.
- Document call details following standard operating procedures.
- Complete call logs and service reports accurately.
- Follow up on customer calls when required.
- Identify issues and escalate concerns to supervisor and management team.
- Route calls to the correct resources and relevant department.
- Identify and alert the corresponding team during customer interactions.
- Executed various tasks assigned by management to support team operations.
A&E Register / Billing / Discharge
KPJ SELANGOR SPECIALIST HOSPITAL
01.2015 - 08.2016
- Managed insurance processes for patient admissions and discharges, ensuring compliance and timely resolution.
- Updated and verified patient charges, ensuring accuracy and consistency in billing.
- Prepared patient bills, clarifying billing information to customers and collecting payments efficiently.
- Collection of outstanding bills
- Daily key-in guarantor bills of charge supported by guarantee letters from companies
- Filling of bills and guarantee letters according to companies and account numbers
- To calculate the pharmacy charges for prescriptions
- To key-in the Charge Note details into the system
- Attending for registration for emergency department
- Conducted thorough checks of reports for accuracy and completeness
- Managed complaints with calm, clear communication and problem-solving.
Admission Register / Billing / Discharge
KPJ SELANGOR SPECIALIST HOSPITAL
05.2009 - 01.2015
- Processed insurance claims for admissions and discharges, ensuring accurate documentation and timely resolution.
- Prepare the patient bill and explain briefly the bill information to the customer and collect payment
- Update charges and check all related charges from customers.
- Collection of outstanding bills
- Entered guarantor bills of charge into system, verifying support from guarantee letters to maintain billing accuracy.
- Filled bills accurately according to established procedures. and guarantee letters according to companies and account numbers
- Checked reports for accuracy and completeness.
- To key-in the Charge Note details into the system
- To calculate the pharmacy charges for prescriptions
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
Sales Assistant
GUARDIAN
07.2008 - 02.2009
- Provided tailored advice to customers on product selection product based on customers' needs
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed cash transactions efficiently during shifts and credit sales during cashiering.
- Maintained cash accuracy according to set procedures and kept proper records of operations.
- Ensured proper acceptance of credit cards while remaining vigilant for forgeries and following necessary steps.
- Maintained tidy cashier counter and provided efficient cash and wrap service.
- Monitored store environment for potential shoplifters of possible shoplifters and to ensure all merchandise is being paid before taken out of the store.
- Ensured cleanliness of stock areas and counters to enhance customer experience and tidiness of stock and counters
Education
CERTIFICATE OF TOWN PLANNING -
POLITEKNIK SULTAN ABDUL HALIM
01-2008
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH TEKNIK SERI PELINDUNG
01-2005
Skills
- Customer relationship management
- Patient interaction
- Administrative support
- Insurance verification
- Record keeping
- Problem solving
- Sales techniques
- Conflict resolution
- Cash handling
- Service reporting
- Team collaboration
- Process improvement
Custom
- Reading
- Outdoor Activities
Personal Information
Expected Salary: RM 2600 - RM 3000
Languages
Malay
First Language
English
Proficient
C2
Timeline
Clinic Assistant
TOP VISION EYE SPECIALIST SDN BHD
04.2022 - 06.2026
Customer Service Executive
MiCARE SDN BHD
09.2016 - 03.2022
A&E Register / Billing / Discharge
KPJ SELANGOR SPECIALIST HOSPITAL
01.2015 - 08.2016
Admission Register / Billing / Discharge
KPJ SELANGOR SPECIALIST HOSPITAL
05.2009 - 01.2015
Sales Assistant
GUARDIAN
07.2008 - 02.2009
CERTIFICATE OF TOWN PLANNING -
POLITEKNIK SULTAN ABDUL HALIM
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH TEKNIK SERI PELINDUNG