Hi, I’m
Mohammad Hakeem Mohd Yaacob
Subang Jaya,Selangor
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
years of professional experience
Work History
OpenSys Technologies Sdn BhdPetaling Jaya
Assistant Manager Customer Support
03.2023 - Current
Job overview
- Explore more on new projects to dive in.
- Liaising with customers and potential partners on new projects.
- Mentored team members to enhance professional development and accountability in workplace.
- Handling and monitoring new products and equipments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
OpenSys Technologies Sdn. BhdPetaling Jaya
Technical Support Specialist Engineer
03.2021 - 03.2023
Job overview
- Guiding field engineer on troubleshooting and maintaining the Cash Recycling Machines (CRM), Cheque deposit machines and payment kiosk
- Guiding bank officers on troubleshooting the machines
- Liaising with banks regarding SLA, Preventive Maintenance (PM), monthly reports and meeting and any matters on a day to day basis
- Conduct training to new Field Engineers on machine familiarisation, troubleshooting and maintenance
- Provide solution and documentation on new issues found on the machines
- Attend to problematic machines on the field on a case to case basis
- Rotational within the team
- Work hand in hand with other departments such as the rework and it department to tackle new issues found
- Explore on new projects to undergo as a service provider.
OpenSys Technologies Sdn BhdPetaling Jaya
Senior Customer Support Engineer
03.2019 - 03.2021
Job overview
- Assist on reports, meetings and communication with the customers along with the person in charge of the accounts
- Liaising and assisting customers needing technical support on handling machines via calls
- Attend to problematic machines and to ensure machine performance is too notch
- Ensure SLA is met
- Attend more project based jobs as pilots to ensure a smoother transition.
OPENSYSPetaling Jaya
Field Engineer
09.2016 - 02.2019
Job overview
- Service and maintain customers' cash recycling machines (CRM) on site
- Travel to customer sites unsupervised all around Klang valley or outstation
- Liaise with customers to understand machine problems and behaviours
- Work on troubleshooting the machines
- Perform preventive maintenance to enhance machine's performance
- Dismantle machine modules on site when needed
- Meet customers demands on meeting the SLA on service calls.
Education
University Tenaga Nasional
Bachelor's Degree in Electrical Engineering
02.2016
Skills
- Customer Relations
- Organisational skills
- Staff Training
- Microsoft Office
- Maintenance
- Communication skills
- Leadership
- Cashiering
- Cash handling
- Driving
- Administrative experience
- Data entry
- Management reporting
- Documentation review
- QA/QC
- Technical support
- Programming
Languages
- English, Fluent
- Bahasa Malaysia, Fluent
Personal Information
- Date of Birth: 11/10/90
- Willing To Relocate: Anywhere
Languages
Malay
Native language
English
Proficient
C2
Mandarin
Beginner
A1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager Customer Support
OpenSys Technologies Sdn Bhd
03.2023 - Current
Technical Support Specialist Engineer
OpenSys Technologies Sdn. Bhd
03.2021 - 03.2023
Senior Customer Support Engineer
OpenSys Technologies Sdn Bhd
03.2019 - 03.2021
Field Engineer
OPENSYS
09.2016 - 02.2019
University Tenaga Nasional
Bachelor's Degree in Electrical Engineering
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