Hajar Khairruddin
HULU LANGAT
Summary
Results-driven Retail Operations Professional with expertise in multi-store management, compliance, and process optimisation. Demonstrated success in standardising operations and enhancing team performance through effective training and stakeholder collaboration. Strong communicator and problem-solver, focused on achieving organisational objectives and fostering a cohesive work environment.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
EXECUTIVE, RETAIL (TRAINER & QA)
Ninja Van Logistics Sdn. Bhd.
Subang Jaya, Malaysia
01.2025 - Current
- Trained and coached 170+ staff, achieving 85%–98% pass rate.
- Delivered structured competency assessments, resulting in a 40% distinction rate among participants.
- Implemented pre-training assessments to identify knowledge gaps and sharpen training effectiveness.
- Standardised SOPs and compliance practices across 54 retail stores, enhancing operational consistency and compliance through scorecards.
- Conducted operational audits to spot process gaps and drive continuous improvement.
- Managed daily interactions with POS vendors to ensure smooth operations. and supported system issue resolution daily.
- Developed business continuity plan and supported risk assessments for new initiatives.
EXECUTIVE, RET (SUPPORT)
Ninja Van Logistics Sdn. Bhd.
02.2024 - 03.2025
- Analysed operational performance and generated reports for management review, highlighting key insights.
- Collaborated with Store Supervisors, Area Managers, and internal teams to effectively resolve operational issues.
- Facilitated daily retail operations, ensuring compliance and accurate reporting across multiple outlets.
- Supported SOP implementation, staff onboarding, training coordination and system access.
- Assisted in data validation, issue investigation and process improvement initiatives.
- Supported new projects and operational rollouts to ensure business readiness.
STORE SUPERVISOR
Ninja Van Logistics Sdn. Bhd.
03.2023 - 02.2024
- Managed daily store operations, enhanced staff performance and maintained service standards.
- Supervised and coached frontline staff to ensure compliance with SOPs.
- Identified operational gaps, implementing corrective actions to enhance overall store performance.
- Handled customer escalations, coordinating issue resolution with relevant teams to improve customer satisfaction.
- Monitored inventory, stock reconciliation and operational accuracy.
- Prepared daily and periodic operational reports for management.
SALES EXECUTIVE
Sugardollbyn Sdn. Bhd.
03.2019 - 02.2023
- Maintained strong relationships with customers and business partners to support sales initiatives.
- Supported sales strategies and business development initiatives with management.
- Coordinated stock allocation and distribution for agents and stockists, enhancing supply chain efficiency.
- Managed customer complaints and resolved operational issues effectively.
- Managed customer orders, agent and stockist data, and operational records to ensure accurate processing.
- Maintained accurate inventory and database records.
ANALYST & EXECUTIVE, ACCOUNT PAYABLE
NOL Finance Global Service Centre
Kelana Jaya, Selangor , Malaysia
01.2013 - 12.2017
- Matched vendor invoices to purchase orders and processed high-volume invoices in SAP.
- Processed 200–250 invoices per day while keeping accuracy and deadlines.
- Collaborated with local and treasury teams to ensure timely processing of vendor payments.
- Maintained accurate financial records and followed accounts payable process compliance.
- Resolved vendor and order queries to ensure timely issue resolution.
- Updated and maintained weekly open PO reports, tracking outstanding POs for prompt follow-up.
POST CLERK (INTERNSHIP)
Tabah Abadi Sdn. Bhd.
Sungai Petani, Kedah, Malaysia
06.2011 - 08.2011
- Coordinated daily administrative and clerical activities to ensure smooth office operations.
- Facilitated data entry, filing and routine administrative tasks to streamline office processes.
- Organised and maintained documentation, records and correspondence to support efficient office workflow.
- Assisted with construction projects by providing on-site support and coordination.
Education
Bachelor of Business Administration - Bachelor of Business Administration (Hons) Management & Entrepreneurship
Universiti Kuala Lumpur Business School
WP. Kuala Lumpur01-2018
Diploma of Higher Education - Diploma in Business Management
Kolej Teknologi Timur
Nilai Negeri Sembilan01-2012
Certificate of Higher Education - Certificate in Advertising & Graphic Design Technology
Institut Kemahiran Mara Sungai Petani
Sungai Petani, Kedah01-2009
Skills
- Quality assurance
- Talent development
- Retail Operations
- Process optimisation
- Performance Reporting
- Operational Analytics
- Crisis Management
- Risk management
- Stakeholder Management
- SAP & Salesforce
- POS Systems
- E-commerce Platforms
- Documentation control
- Logistics operations
- Microsoft Office & Google Workspace
- Canva & Drawio
- Process Mapping
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Certification
IASSC Certified Lean Six Sigma Green Belt™ (ICGB™)
Lean Six Sigma | DMAIC | Process Improvement | Quality Management | Continuous Improvement
References
Available upon request.
Timeline
EXECUTIVE, RETAIL (TRAINER & QA)
Ninja Van Logistics Sdn. Bhd.
01.2025 - Current
EXECUTIVE, RET (SUPPORT)
Ninja Van Logistics Sdn. Bhd.
02.2024 - 03.2025
STORE SUPERVISOR
Ninja Van Logistics Sdn. Bhd.
03.2023 - 02.2024
SALES EXECUTIVE
Sugardollbyn Sdn. Bhd.
03.2019 - 02.2023
ANALYST & EXECUTIVE, ACCOUNT PAYABLE
NOL Finance Global Service Centre
01.2013 - 12.2017
POST CLERK (INTERNSHIP)
Tabah Abadi Sdn. Bhd.
06.2011 - 08.2011
Bachelor of Business Administration - Bachelor of Business Administration (Hons) Management & Entrepreneurship
Universiti Kuala Lumpur Business School
Diploma of Higher Education - Diploma in Business Management
Kolej Teknologi Timur
Certificate of Higher Education - Certificate in Advertising & Graphic Design Technology
Institut Kemahiran Mara Sungai Petani