HAIXIA LU
CHINA
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Club Med Cherating Beach, by leveraging exceptional customer service and problem-solving skills. Spearheaded projects to boost productivity by over 20%, demonstrating strong teamwork and collaboration. Achieved significant sales and operational targets through effective communication and time management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales Associate
Club Med Cherating Beach
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to achieve monthly sales targets.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Operations Coordinator
Club Med Holidays
06.2020 - 01.2022
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Implemented troubleshooting, root cause analysis and issue resolution.
Guest Relations Coordinator
W Hotel
03.2018 - 01.2020
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Played a crucial role in crisis management situations concerning guest welfare while maintaining professionalism under pressure.
- Assisted with marketing initiatives promoting hotel amenities, leading to increased bookings and revenue generation.
- Streamlined communication between departments for improved guest experiences.
Education
No Degree - Medical Assisting
Anhui Medical College
Anhui China07.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
German
Elementary
A2
Timeline
Sales Associate
Club Med Cherating Beach
05.2022 - Current
Operations Coordinator
Club Med Holidays
06.2020 - 01.2022
Guest Relations Coordinator
W Hotel
03.2018 - 01.2020
No Degree - Medical Assisting
Anhui Medical College
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