Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Personality
Salaries
References
Timeline
Generic
HAIRULNIZAM ABU SAMAH

HAIRULNIZAM ABU SAMAH

Selangor

Summary

Detail-oriented and dedicated professional with history of Warranty Administrator, Auditor & Specialist with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Offering more than 6 years of related experience in Automotive with a package of multitasking and communication skills.

Driven to maintain smooth and efficient warranty processing services for maximum customer satisfaction. Managing multiple priorities when communicating with Manufacturers, Dealership and Importer.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager, Warranty

Volkswagen Passenger Cars Malaysia Sdn. Bhd.
03.2024 - Current


  • Claims Processing - Review and approve warranty claims submitted by dealers. - Ensure all claims are processed according to manufacturer guidelines and standards.
  • Quality Control - Monitor the quality of warranty repairs and services provided by dealers. - Conduct audits and inspections to ensure compliance with warranty policies.
  • Dealer Support - Provide guidance and training to dealers on warranty procedures and policies. - Assist dealers in resolving complex or disputed warranty claims.
  • Data Analysis and Reporting - Analyze warranty data to identify trends, recurring issues, and areas for improvement. - Generate reports on warranty claim performance, costs, and dealer compliance.
  • Policy Development - Develop and update warranty policies and procedures.
  • Customer Service - Address and resolve customer complaints related to warranty claims. - Work with customer service teams to ensure a high level of customer satisfaction.
  • Cost Management - Perform cost analysis to evaluate the financial impact of warranty claims. - Implement strategies to reduce warranty costs without compromising quality.
  • Collaboration - Work closely with manufacturing, and product support teams to address product issues.
  • Training and Development - Develop and deliver training programs for dealership staff on warranty claim submission and processing.
  • Documentation and Record Keeping - Maintain accurate records of all warranty claims and related documentation.

Assistant Manager, Warranty

Volkswagen Passenger Cars Malaysia Sdn. Bhd.
02.2023 - 02.2024
  • Proved successful working within tight deadlines.
  • Conduct Warranty Audit at the Dealership.
  • Perform claims processing 30-40 claims per day.
  • Performing internal audits among the warranty processor.
  • Performing parts check and helping Dealers to set notification/criteria before claim submitted to Importer level.
  • Monitor Manufacturer recalls and announcements to stay on top of changes.
  • Resolved problems, improved operations and provided exceptional support to Dealers.
  • Liaised with various department from Dealers, Importer and Manufacturer level.
  • Conducted training/coaching to dealers for Warranty subject.
  • Performing cost-analysis purposely for Cost Saving.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Main of the contributor managed to get Warranty error rate below 0.3% which is far below the worldwide average.
  • Well-versed in utilizing Volkswagen System, especially to minimize claim rejection from Dealership.

Life Planner

AIA Public Takaful Berhad
06.2021 - 02.2023
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls/WhatsApp swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Assistant Manager, Warranty

Volkswagen Passenger Cars Malaysia Sdn. Bhd.
09.2016 - 05.2021


  • Conduct Warranty Audit at Dealership.
  • Perform claims processing 30-40 claims per day.
  • Processing and checking claim from systems including manual submission.
  • Performing internal audits among the warranty processor.
  • Performing parts check and helping Dealers to set notification/criteria before claim submitted to Importer level.
  • Monitored Manufacturer recalls and announcements to stay on top of changes.
  • Resolved problems, improved operations and provided exceptional support to Dealers.
  • Liaised with various department from Dealers, Importer and Manufacturer level.
  • Conducted training/coaching to dealers for Warranty subject.
  • Performing cost-analysis purposely for Cost Saving.
  • Processing dealers invoice twice a months without delay.
  • Main of the contributor managed to get Warranty error rate below 0.3% which is far below the worldwide average.
  • Well-versed in utilizing Volkswagen System, especially to minimize claim rejection from Dealership.

Warranty Executive

Volkswagen Group Malaysia. Sdn Bhd.
12.2014 - 08.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and maintained courteous and effective working relationships.
  • Saved cost by implementing cost-saving initiatives that addressed long-standing problems.
  • Processing 40 - 50 claims from Dealers everyday.
  • Liaised with dealer and Aftersales team to achieve and get good claims quality.
  • Supporting dealers in order they have facing difficulties to submit their claims.
  • Well-versed in Volkswagen system.
  • Take in-charge for Audi brand as well.

Field Force Executive

Nasim (Peugeot) Sdn Bhd
10.2012 - 11.2014
  • Identified issues, analyzed information and provided solutions to problems.
  • Monitored all dealers and branches for P&L (Profit and Losses) and databases were updated.
  • Collaborated with all Aftersales division to achieve the best customer satisfaction and reducing backlog to dealers and branches.
  • Responsible to conduct on-site coaching and refreshment training to new comers at dealer and branches.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Developed and maintained courteous and effective working relationships.
  • Developed team communications and information for meetings.

QA Executive

Sanden Air-Conditioning Malaysia Sdn. Bhd.
12.2010 - 09.2012
  • Performed visual assessment of products to evaluate conformance with quality standards.
  • Conducted analyses of both in-process and completed materials, components and products.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Conducted data review and followed standard practices to find solutions.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Liaised with vendor and factory teams in order to come out with the solution and part improvements.

Lab Technician

Steelcase Manufacturing Sdn Bhd
01.2010 - 10.2010
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Worked with design and production team to isolate abnormalities and narrow down likely diagnoses.
  • Analyzed test data to determine performance and reliability of materials
  • Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
  • Documented findings and entered into online system for tracking.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Well versed in utilize measuring tools and equipments
  • Controlling calibration due date for all testing machines and tools.

Tester

Perodua Manufacturing Sdn Bhd
12.2004 - 10.2009
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance
  • Tested local and imported specimens more than 20 samples.
  • Recommended architectural improvements, design solutions and integration solutions and liaise with Design Engineer.
  • Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
  • Conducted defect triage to inspect for missing, misaligned or incorrectly installed components and derived actions.
  • Repaired faults, reassembled products and completed additional tests.
  • Mentored junior team members efficiently to generate best output.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.

Education

Diploma - Mechanical Engineering

Politeknik Sultan Salahuddin Abdul Aziz Shah
Shah Alam
07.2008

Certificate - Automotive Engineering

Politeknik Ungku Omar
Ipoh
06.2004

Sijil Pelajaran Malaysia - Business And Accounting

SMK Seksyen 19
Shah Alam

Skills

  • Warranty audit
  • Parts Warranty analysis
  • Warranty support and coaching
  • Warranty reviewing
  • Warranty recovery and cost-analysis
  • Warranty management
  • Warranty procedures
  • Documentation understanding
  • Chart documentation
  • Routing inspections
  • Correction action planning
  • Quality Assurance Requirements
  • Utilizing measuring tools and calibrations
  • Data analysis
  • Testing procedures
  • Consulting
  • Operations management
  • Insurance Customization
  • Policy Feature Explanations
  • Form Completion and Submission
  • Policyholder Communication
  • Client Prospecting

Certification

  • Certified Warranty Experts for Importer, VPCM Sdn. Bhd
  • Certified Warranty Administrator, Audi Brand.
  • Certification of Outstanding Performance (Individual & Team) in 2020
  • Certification of Exceptional Work Performance-Q1 2017, VPCM Sdn. Bhd.
  • Certification of Year of Service, VPCM Sdn. Bhd.
  • Recognition as part of cover story in Porsche Holding Magazine in 2019.
  • Certification of SMI ASIA - KAIZEN - Continuous Process Improvement 2012
  • Certification Attendance of Environmental Scheduled Waste, 2011 by TPA
  • Certification of R&D ICC 2008, Perodua Manufacturing Sdn. Bhd.

Hobbies

Soccer, futsal, gym workout, swimming, jogging and watching movies

Personality

High discipline with positive attitude

Hard working and willing to learn

Follow through with high determination

Be able to work under minimum supervision

Committed in delivering high result achievement

Salaries

Current Salary : RM 8,400

Expected Salary : RM 8,500

References

Mr. Nasir Nazar

Perodua Manufacturing Sdn Bhd

012-2836981


Mr. Kang

Steelcase Manufacturing Sdn. Bhd.

019-5769126


Mr. Zamsari

Sanden Air-Conditioning Malaysia

012-3159620


Mdm. Azida Abd Ghani

Nasim Sdn. Bhd.

012-9198704


Mr. Mohd Faizul Ismail

Advisory Group (Representative Agency of AIA Public Takaful Berhad)

012-2886949


Mr. Deenan Nadar

Aftersales Director - Volkswagen Malaysia & Audi Malaysia

Volkswagen Passenger Cars Malaysia Sdn Bhd (VPCM)

019-3391489

Timeline

Manager, Warranty

Volkswagen Passenger Cars Malaysia Sdn. Bhd.
03.2024 - Current

Assistant Manager, Warranty

Volkswagen Passenger Cars Malaysia Sdn. Bhd.
02.2023 - 02.2024

Life Planner

AIA Public Takaful Berhad
06.2021 - 02.2023

Assistant Manager, Warranty

Volkswagen Passenger Cars Malaysia Sdn. Bhd.
09.2016 - 05.2021

Warranty Executive

Volkswagen Group Malaysia. Sdn Bhd.
12.2014 - 08.2016

Field Force Executive

Nasim (Peugeot) Sdn Bhd
10.2012 - 11.2014

QA Executive

Sanden Air-Conditioning Malaysia Sdn. Bhd.
12.2010 - 09.2012

Lab Technician

Steelcase Manufacturing Sdn Bhd
01.2010 - 10.2010

Tester

Perodua Manufacturing Sdn Bhd
12.2004 - 10.2009
  • Certified Warranty Experts for Importer, VPCM Sdn. Bhd
  • Certified Warranty Administrator, Audi Brand.
  • Certification of Outstanding Performance (Individual & Team) in 2020
  • Certification of Exceptional Work Performance-Q1 2017, VPCM Sdn. Bhd.
  • Certification of Year of Service, VPCM Sdn. Bhd.
  • Recognition as part of cover story in Porsche Holding Magazine in 2019.
  • Certification of SMI ASIA - KAIZEN - Continuous Process Improvement 2012
  • Certification Attendance of Environmental Scheduled Waste, 2011 by TPA
  • Certification of R&D ICC 2008, Perodua Manufacturing Sdn. Bhd.

Diploma - Mechanical Engineering

Politeknik Sultan Salahuddin Abdul Aziz Shah

Certificate - Automotive Engineering

Politeknik Ungku Omar

Sijil Pelajaran Malaysia - Business And Accounting

SMK Seksyen 19

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HAIRULNIZAM ABU SAMAH