HAIRUL HAFIZI ABDUL HAMID
Business Development Manager
Kuala Lumpur
Summary
Business development professional leading client acquisition, strategic partnerships, and revenue expansion across commercial and retail sectors. Shapes market expansion plans, pricing structures, and proposal strategy while aligning stakeholders on growth priorities. Brings the commercial judgment needed for Manager, Business Development & Client Acquisition work in competitive markets.
Overview
2
2
Languages
4
4
Certifications
11
11
years of professional experience
Work History
Manager, Business Development & Client Acquisition
Cisco (M) Sdn. Bhd.
05.2025 - Current
- Develop 20% faster tender turnaround through standardized pricing templates and proposal workflows.
- Drive 35 client acquisitions per quarter across commercial, retail, and industrial segments.
- Lead acquisition strategies to expand contract growth and revenue across commercial, retail, and industrial sectors.
- Prepare tenders, pricing structures, and proposals while improving costing consistency and turnaround through standardized templates.
- Partner with senior management on strategic planning, revenue enhancement initiatives, and market expansion opportunities.
- Maintain long-term client relationships to strengthen retention, service satisfaction, and contract continuity.
- Manage key contracts and daily operations while coordinating issue resolution, tender documentation, and client-facing meetings.
Leader, Principal Community
Salam Souk UK Sdn. Bhd.
04.2021 - 04.2024
- Led teams supporting vendor expansion into the UK e-commerce market through community initiatives and strategic coordination.
- Built relationships with associations, government bodies, and industry stakeholders to strengthen partnerships and community growth.
- Represented the organization as a speaker and panelist at expos and industry events to raise visibility and credibility.
- Drove merchant acquisition strategy and delivered 390 annual signups against a 300 target through business development efforts.
- Generated approximately RM1.9 million yearly revenue from merchant growth initiatives and market expansion activity.
- Developed social media and digital content strategies to increase community awareness and engagement.
- Strengthened team performance through leadership, communication, and people management while reinforcing accountability and positive culture.
Manager, Operations
Semarak Teknologi Sdn. Bhd.
06.2018 - 01.2021
- Managed 45 workforce planning actions across scheduling, discipline, and performance follow-up to keep operations steady.
- Directed 35 recruitment and onboarding milestones while supporting daily staffing needs and team readiness.
- Built and led productive teams while reinforcing accountability, discipline, and employee engagement.
- Established KPIs and monitored staff performance to align day-to-day execution with business goals.
- Implemented SOPs, enforced compliance standards, and improved workflows to strengthen service delivery.
- Used operational reporting and workforce data to support decision-making, cost efficiency, and continuous improvement.
- Coordinated recruitment, training, scheduling, and disciplinary actions to keep operations running smoothly.
Assistant Manager, Sales
Sinar Mentari Technology Sdn. Bhd.
05.2017 - 08.2018
- Managed sales operations across 4 branches to keep execution aligned and sales performance consistent.
- Supervised more than 80 sales associates and directed an inside sales team of 28 to meet operational targets.
- Delivered monthly sales targets exceeding RM1.5 million through negotiation and revenue planning.
- Coordinated 40 to 50 sales representatives nationwide across inside sales, field sales, corporate sales, and marketing teams.
- Closed average quarterly sales of RM5 million per quarter by applying sales strategies and disciplined pipeline management.
- Handled key client escalations and maintained customer satisfaction through responsive client engagement and issue resolution.
- Managed sales budgets, streamlined workflows, and improved efficiency across sales and marketing activities.
Assistant Team Lead, Sales
Sinar Mentari Technology Sdn. Bhd.
01.2016 - 06.2017
- Built rapport with customers by understanding needs and delivering a positive sales experience.
- Managed sales slips and contracts to support accurate, efficient transaction processing.
- Supported inside sales as assistant team lead and exceeded team sales targets by 80%.
- Motivated team members to meet performance goals and strengthen day-to-day sales execution.
- Applied business development and pipeline management support to improve inside sales follow-through.
Team Lead, Sales
Sinar Mentari Technology Sdn. Bhd.
07.2016 - 04.2017
- Managed operations across 4 branches to support smooth daily performance and sales coordination.
- Led an inside sales team of 28 staff, provided feedback, and strengthened productivity and service quality.
- Drove monthly sales of RM1.5 million through lead generation, follow-ups, and workflow management.
- Handled customer inquiries and complaints while meeting KPIs for service level, handling time, and productivity.
- Coordinated sales operations and pipeline management across branches to improve follow-up discipline and revenue planning.
- Strengthened stakeholder communication to support client engagement and keep branch teams aligned on daily priorities.
- Applied sales management discipline to keep branch performance, follow-ups, and service standards aligned with targets.
Education
Bachelor of Technology Management - undefined
Universiti Tun Hussein Onn Malaysia (UTHM)
01-2014
Skills
Business development
Client engagement
Sales operations
Sales management
Budget preparation
Pipeline management
Partner onboarding
Tender management
Contract management
Stakeholder management
Market expansion strategy
Revenue planning
Revenue operations
Accomplishments
- Sinar Mentari Technology Sdn. Bhd. 2015
- Recognized as Top Sales Performer for 10 consecutive months in recognition of consistent outstanding sales performance.
Certification
Tender Management Systems & e-Procurement Platforms 12/2025
Timeline
Manager, Business Development & Client Acquisition
Cisco (M) Sdn. Bhd.
05.2025 - Current
Leader, Principal Community
Salam Souk UK Sdn. Bhd.
04.2021 - 04.2024
Manager, Operations
Semarak Teknologi Sdn. Bhd.
06.2018 - 01.2021
Assistant Manager, Sales
Sinar Mentari Technology Sdn. Bhd.
05.2017 - 08.2018
Team Lead, Sales
Sinar Mentari Technology Sdn. Bhd.
07.2016 - 04.2017
Assistant Team Lead, Sales
Sinar Mentari Technology Sdn. Bhd.
01.2016 - 06.2017
Bachelor of Technology Management - undefined
Universiti Tun Hussein Onn Malaysia (UTHM)