Summary
Overview
Work History
Education
Skills
Timeline
Generic
HAIROLNIZAM BIN MOHD NAYAN

HAIROLNIZAM BIN MOHD NAYAN

EXPERIENCED BANK'S TELLER AND CAR SALES ADVISOR WITH MORE THAN 20 YEARS OF CUSTOMER SERVICE ORIENTED
KEPALA BATAS,07

Summary

Age : 51 years old (2025)

Gender : Male

NRIC No. 740523-08-5693

D.O.B : 23Rd May 1974.

Place Of Birth : Ipoh, Perak

Race / Religion : Malay / Muslim

Marital Status : Married (3 kids)

Citizenship : Malaysian

Height : 162 cm Weight : 78 kg

Health : Excellent

Driving License : B2 / D

Permanent Address:

3207, PERMATANG KERAI KECIL, 13200 KEPALA BATAS,PULAU PINANG.

Dynamic Sales Advisor with a proven track record at previous companies, excelling in client relationship management and strong negotiation skills.

  • Friendly Sales Advisor knowledgeable about banking/insurance/automotive/properties products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 20 years in banking/automotive and properties.

Overview

30
30
years of professional experience

Work History

CAR SALES ADVISOR

ZOOMTEKNIK AUTOMOBILE SDN BHD (PROTON 3S DEALER'S)
01.2025 - Current

Promoting all Proton's car models to generate new car sales, as monthly projected by the management. Act as a sales advisor to assist customers with car-related inquiries and processing.

  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
  • Assisted in the management of dealership inventory, including monitoring stock levels and liaising with manufacturers to ensure timely delivery of new vehicles.
  • Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
  • Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
  • Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
  • Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
  • Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
  • Participated in ongoing training sessions to stay current on industry trends, enhancing overall performance as a Sales Advisor.
  • Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
  • Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
  • Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
  • Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
  • Expanded customer base by actively engaging prospects through social media platforms and online marketing efforts.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Met customers on lot and in showroom to discuss available vehicles and options.

CAR SALES ADVISOR

KHAIRUDDIN AUTO SDN BHD (RECOND CAR DEALER)
05.2023 - 03.2024
  • Dealing in selling used imported cars and reconditioned cars, as the management does sell imported and local used cars.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

REAL ESTATE NEGOTIATOR

MAXXAN PROPERTIES SDN BHD
07.2021 - 12.2023
  • Negotiated favorable terms by effectively communicating with sellers, buyers, and agents.
  • Demonstrated expertise in real estate contracts and legal procedures to ensure smooth transactions for all parties involved.
  • Assisted clients with preparing their properties for sale, recommending staging techniques that highlighted key features of the home.
  • Maintained an extensive network of industry professionals, including mortgage brokers, home inspectors, and contractors, to provide clients with a seamless experience throughout the buying or selling process.
  • Developed strong relationships with clients through active listening, understanding their needs, and prioritizing personalized service.
  • Increased client satisfaction by providing timely and accurate market information for informed decision making.
  • Worked closely with title companies to verify clear title of properties and ensure all required documentation was in place for successful closings.
  • Expedited transaction closings by collaborating closely with attorneys, inspectors, appraisers, and lenders.
  • Generated new leads through strategic networking events and targeted marketing efforts.
  • Conducted property showings to prospective buyers highlighting benefits of specific properties as well as comparing them to other options available in the market.
  • Represented both buyers and sellers in residential real estate transactions while managing multiple listings simultaneously.
  • Evaluated market conditions by staying updated on industry trends to provide accurate property valuations for clients.
  • Educated first-time homebuyers on the buying process, guiding them through each step from mortgage pre-approval to closing day.
  • Advertised client properties through websites, social media, and real estate guides.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Presented purchase offers to sellers for consideration.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Prepared and presented contracts and other legal documents to clients.
  • Boosted referral business through exceptional customer service and consistently exceeding client expectations.
  • Facilitated efficient communication between all parties during transactions to keep deals moving forward smoothly without delays or misunderstandings.

CAR SALES ADVISOR

LBI MOTOR SDN BHD
01.2022 - 03.2023

Dealing in selling imported used cars.

  • Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
  • Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
  • Responded to customer enquiries via telephone and email.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Prepared purchased vehicles and completed final delivery checks.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Answered telephone and email inquiries from potential customers.
  • Completed registration paperwork and sales documentation.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.

Assistant Manager

AKTIF MAJU CATERING
01.2018 - 12.2019
  • Dealing as the management of the school canteen operator at Sekolah Kebangsaan Simpor, Sg Petani, Kedah). (Under KPM/JPN Kedah)
  • Supervised day-to-day operations to provide catering service and meals to meet performance, quality and service expectations by KKM/JPN for 600 person of students and staffs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

CAR SALES ADVISOR

PERODUA SALE SDN BHD (HQ)
01.2016 - 12.2017

Dealing in selling all Perodua's brand new cars.

  • Implemented innovative sales strategies that contributed to dealership growth and increased market share.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with community to increase sales volume.
  • Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
  • Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
  • Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
  • Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
  • Responded to customer enquiries via telephone and email.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Prepared purchased vehicles and completed final delivery checks.
  • Completed registration paperwork and sales documentation.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

TELLER/OPERATION/CREDIT QUALITY CONTROL / LIS UNIT

MALAYAN BANKING BHD (MAYBANK)
10.1996 - 08.2015
  • Processed customer transactions promptly, minimizing waiting times in QMS system for managing approximately more than 200 person incoming daily walked in customer per day over the counter.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Educated customers on use of banking website and mobile apps.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
  • Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
  • Enhanced customer experience by efficiently processing transactions and addressing inquiries.
  • Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
  • Assisted customers in understanding banking products, leading to increased uptake of services.
  • Boosted cross-selling of bank products by identifying customer needs during transactions.
  • Assisted customers with banking needs and inquiries.
  • Processed applications for new accounts.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Calculated fees due, interest and change for customer transactions.
  • Cross-sold credit cards, loans and other bank products.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Referred customers to other banking departments for specialized services.
  • Maintained friendly and professional customer interactions.
  • Serviced for branch Bukit Mertajam, Kulim & Kulim HiTech, Alma, Bukit Minyak, Bandar Perda, Penang Regional Office (Credit & LIS) & Butterworth.

**Took Bank's Early Retirement Scheme on August 2015

Credit Control Assistant

Celcom Axiata Berhad
01.1996 - 08.1996
  • Assisted in accounts receivable, cash receipts and collections and daily deposits.
  • Prepared and distributed monthly statements of accounts.
  • Made contact and took action to collect on insufficient funds checks for approximately more than 1000 accounts monthly.
  • Utilized advanced software tools for tracking and reporting account receivables data, increasing work efficiency.
  • Managed a portfolio of high-risk accounts, implementing proactive measures to minimize losses from delinquent payments.
  • Negotiated payment terms with customers experiencing financial difficulties, maximizing chances of eventual payment recovery.
  • Collaborated with other departments to resolve billing discrepancies, leading to improved client relationships.
  • Ensured timely collection of outstanding payments by maintaining accurate records and follow-up procedures.
  • Supported month-end closing activities, ensuring all accounting entries were accurately recorded within deadlines.
  • Reduced bad debt losses by closely monitoring customer credit limits and adjusting accordingly.
  • Worked closely with internal legal counsel during litigation proceedings involving defaulted accounts.
  • Updated customer database with accurate information, enabling efficient tracking of payment history and credit status.
  • Mitigated financial risk for the company by conducting thorough credit checks on prospective customers.
  • Enhanced cash flow by managing overdue accounts and implementing effective credit control strategies.

COMPUTER COORDINATOR

PARKSON GROUP / PARKSON GRAND SUPERMARKET
07.1995 - 01.1996
  • Streamlined workflows through automation initiatives leading to improved operational efficiency.
  • Provided technical support to colleagues, resolving issues quickly and effectively.
  • Implemented data backup procedures, safeguarding crucial information from potential loss.
  • Reduced downtime with proactive maintenance of hardware and software components.
  • Improved system efficiency by streamlining computer processes and implementing software updates.
  • Designed comprehensive disaster recovery plans to minimize business disruption in case of emergencies.
  • Developed customized software solutions for increased productivity and user satisfaction.
  • Optimized server performance by conducting regular assessments and making necessary adjustments.
  • Collaborated with cross-functional teams for seamless integration of new technologies.
  • Managed IT projects, ensuring timely completion and adherence to budget constraints.
  • Established clear communication channels, facilitating efficient collaboration among team members.
  • Enhanced network security by monitoring potential threats and installing protective measures.
  • Evaluated emerging technologies for potential implementation within the organization.
  • Conducted user training sessions, increasing employee competence in utilizing computer systems effectively.
  • Maintained office PCs, networks and mobile devices.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and counter.
  • Configured systems according to prescribed software and hardware frameworks.
  • Perform daily sales report details printout in the office after closing of business outlet until late night approximately 200 pages/per night.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Implemented and maintained technology and software budget.
  • Liaised with other departments to minimize network interruptions and possible downtimes.

Education

CERTIFIED MALAY HEALTH MASSAGE PRACTITIONER - SISTEM URAT DAN SARAF

IPSCA COLLEGE USM
PENANG
04.2001 -

CERTIFICATE IN DATA PROCESSING CGPA 2.87 - Computer And Information Systems

POLITEKNIK OF SULTAN HJ AHMAD SHAH
Kuantan, Pahang, Malaysia
04.2001 -

SIJIL PELAJARAN MALAYSIA (VOKASIONAL) GRADE 2 - BUSINESS MANAGEMENT STUDIES

SEKOLAH MENENGAH VOKASIONAL PERDAGANGAN
Pasir Mas, Kelantan, Malaysia
04.2001 -

SIJIL RENDAH PELAJARAN MALAYSIA GRADE A -

HIGH SCHOOL BUKIT MERTAJAM (HSBM)
Bukit Mertajam, Penang, Malaysia
04.2001 -

Skills

Goal-focused mindset

Timeline

CAR SALES ADVISOR

ZOOMTEKNIK AUTOMOBILE SDN BHD (PROTON 3S DEALER'S)
01.2025 - Current

CAR SALES ADVISOR

KHAIRUDDIN AUTO SDN BHD (RECOND CAR DEALER)
05.2023 - 03.2024

CAR SALES ADVISOR

LBI MOTOR SDN BHD
01.2022 - 03.2023

REAL ESTATE NEGOTIATOR

MAXXAN PROPERTIES SDN BHD
07.2021 - 12.2023

Assistant Manager

AKTIF MAJU CATERING
01.2018 - 12.2019

CAR SALES ADVISOR

PERODUA SALE SDN BHD (HQ)
01.2016 - 12.2017

CERTIFIED MALAY HEALTH MASSAGE PRACTITIONER - SISTEM URAT DAN SARAF

IPSCA COLLEGE USM
04.2001 -

CERTIFICATE IN DATA PROCESSING CGPA 2.87 - Computer And Information Systems

POLITEKNIK OF SULTAN HJ AHMAD SHAH
04.2001 -

SIJIL PELAJARAN MALAYSIA (VOKASIONAL) GRADE 2 - BUSINESS MANAGEMENT STUDIES

SEKOLAH MENENGAH VOKASIONAL PERDAGANGAN
04.2001 -

SIJIL RENDAH PELAJARAN MALAYSIA GRADE A -

HIGH SCHOOL BUKIT MERTAJAM (HSBM)
04.2001 -

TELLER/OPERATION/CREDIT QUALITY CONTROL / LIS UNIT

MALAYAN BANKING BHD (MAYBANK)
10.1996 - 08.2015

Credit Control Assistant

Celcom Axiata Berhad
01.1996 - 08.1996

COMPUTER COORDINATOR

PARKSON GROUP / PARKSON GRAND SUPERMARKET
07.1995 - 01.1996
HAIROLNIZAM BIN MOHD NAYANEXPERIENCED BANK'S TELLER AND CAR SALES ADVISOR WITH MORE THAN 20 YEARS OF CUSTOMER SERVICE ORIENTED