HAIROLNIZAM BIN MOHD NAYAN

Promoting all Proton's car models to generate new car sales, as monthly projected by the management. Act as a sales advisor to assist customers with car-related inquiries and processing.

• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
• Assisted in the management of dealership inventory, including monitoring stock levels and liaising with manufacturers to ensure timely delivery of new vehicles.
• Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
• Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
• Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
• Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
• Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
• Participated in ongoing training sessions to stay current on industry trends, enhancing overall performance as a Sales Advisor.
• Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
• Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
• Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
• Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
• Expanded customer base by actively engaging prospects through social media platforms and online marketing efforts.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Met customers on lot and in showroom to discuss available vehicles and options.

• Dealing in selling used imported cars and reconditioned cars, as the management does sell imported and local used cars.
• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.

• Negotiated favorable terms by effectively communicating with sellers, buyers, and agents.
• Demonstrated expertise in real estate contracts and legal procedures to ensure smooth transactions for all parties involved.
• Assisted clients with preparing their properties for sale, recommending staging techniques that highlighted key features of the home.
• Maintained an extensive network of industry professionals, including mortgage brokers, home inspectors, and contractors, to provide clients with a seamless experience throughout the buying or selling process.
• Developed strong relationships with clients through active listening, understanding their needs, and prioritizing personalized service.
• Increased client satisfaction by providing timely and accurate market information for informed decision making.
• Worked closely with title companies to verify clear title of properties and ensure all required documentation was in place for successful closings.
• Expedited transaction closings by collaborating closely with attorneys, inspectors, appraisers, and lenders.
• Generated new leads through strategic networking events and targeted marketing efforts.
• Conducted property showings to prospective buyers highlighting benefits of specific properties as well as comparing them to other options available in the market.
• Represented both buyers and sellers in residential real estate transactions while managing multiple listings simultaneously.
• Evaluated market conditions by staying updated on industry trends to provide accurate property valuations for clients.
• Educated first-time homebuyers on the buying process, guiding them through each step from mortgage pre-approval to closing day.
• Advertised client properties through websites, social media, and real estate guides.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Presented purchase offers to sellers for consideration.
• Coordinated appointments to show tenants and buyers prospective homes.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
• Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
• Prepared and presented contracts and other legal documents to clients.
• Boosted referral business through exceptional customer service and consistently exceeding client expectations.
• Facilitated efficient communication between all parties during transactions to keep deals moving forward smoothly without delays or misunderstandings.

Dealing in selling imported used cars.

• Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
• Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
• Responded to customer enquiries via telephone and email.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Prepared purchased vehicles and completed final delivery checks.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Answered telephone and email inquiries from potential customers.
• Completed registration paperwork and sales documentation.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Prepared sales presentations for clients showing success and credibility of products.
• Communicated product quality and market comparisons by creating sales presentations.
• Developed strong relationships with clients, resulting in increased repeat business and referrals.

• Dealing as the management of the school canteen operator at Sekolah Kebangsaan Simpor, Sg Petani, Kedah). (Under KPM/JPN Kedah)
• Supervised day-to-day operations to provide catering service and meals to meet performance, quality and service expectations by KKM/JPN for 600 person of students and staffs.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Dealing in selling all Perodua's brand new cars.

• Implemented innovative sales strategies that contributed to dealership growth and increased market share.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Organized promotional events and interacted with community to increase sales volume.
• Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
• Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
• Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
• Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
• Responded to customer enquiries via telephone and email.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Prepared purchased vehicles and completed final delivery checks.
• Completed registration paperwork and sales documentation.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.

• Processed customer transactions promptly, minimizing waiting times in QMS system for managing approximately more than 200 person incoming daily walked in customer per day over the counter.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Maintained accurate records of customer transactions in line with bank procedures.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Educated customers on use of banking website and mobile apps.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Monitored and reported suspicious activity in line with bank security policies.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
• Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
• Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
• Enhanced customer experience by efficiently processing transactions and addressing inquiries.
• Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
• Assisted customers in understanding banking products, leading to increased uptake of services.
• Boosted cross-selling of bank products by identifying customer needs during transactions.
• Assisted customers with banking needs and inquiries.
• Processed applications for new accounts.
• Handled various accounting transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Calculated fees due, interest and change for customer transactions.
• Cross-sold credit cards, loans and other bank products.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
• Referred customers to other banking departments for specialized services.
• Maintained friendly and professional customer interactions.
• Serviced for branch Bukit Mertajam, Kulim & Kulim HiTech, Alma, Bukit Minyak, Bandar Perda, Penang Regional Office (Credit & LIS) & Butterworth.

**Took Bank's Early Retirement Scheme on August 2015

• Assisted in accounts receivable, cash receipts and collections and daily deposits.
• Prepared and distributed monthly statements of accounts.
• Made contact and took action to collect on insufficient funds checks for approximately more than 1000 accounts monthly.
• Utilized advanced software tools for tracking and reporting account receivables data, increasing work efficiency.
• Managed a portfolio of high-risk accounts, implementing proactive measures to minimize losses from delinquent payments.
• Negotiated payment terms with customers experiencing financial difficulties, maximizing chances of eventual payment recovery.
• Collaborated with other departments to resolve billing discrepancies, leading to improved client relationships.
• Ensured timely collection of outstanding payments by maintaining accurate records and follow-up procedures.
• Supported month-end closing activities, ensuring all accounting entries were accurately recorded within deadlines.
• Reduced bad debt losses by closely monitoring customer credit limits and adjusting accordingly.
• Worked closely with internal legal counsel during litigation proceedings involving defaulted accounts.
• Updated customer database with accurate information, enabling efficient tracking of payment history and credit status.
• Mitigated financial risk for the company by conducting thorough credit checks on prospective customers.
• Enhanced cash flow by managing overdue accounts and implementing effective credit control strategies.

• Streamlined workflows through automation initiatives leading to improved operational efficiency.
• Provided technical support to colleagues, resolving issues quickly and effectively.
• Implemented data backup procedures, safeguarding crucial information from potential loss.
• Reduced downtime with proactive maintenance of hardware and software components.
• Improved system efficiency by streamlining computer processes and implementing software updates.
• Designed comprehensive disaster recovery plans to minimize business disruption in case of emergencies.
• Developed customized software solutions for increased productivity and user satisfaction.
• Optimized server performance by conducting regular assessments and making necessary adjustments.
• Collaborated with cross-functional teams for seamless integration of new technologies.
• Managed IT projects, ensuring timely completion and adherence to budget constraints.
• Established clear communication channels, facilitating efficient collaboration among team members.
• Enhanced network security by monitoring potential threats and installing protective measures.
• Evaluated emerging technologies for potential implementation within the organization.
• Conducted user training sessions, increasing employee competence in utilizing computer systems effectively.
• Maintained office PCs, networks and mobile devices.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and counter.
• Configured systems according to prescribed software and hardware frameworks.
• Perform daily sales report details printout in the office after closing of business outlet until late night approximately 200 pages/per night.
• Proved successful working within tight deadlines and a fast-paced environment.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Implemented and maintained technology and software budget.
• Liaised with other departments to minimize network interruptions and possible downtimes.